酒店回复: Dear John,Thank you for choosing Hyatt Place Bethlehem! We're thrileld ot hear you enjoyed breakfast with us, though we're sorry for any confusion regarding parking. Rest assured, we will look into this so we can be sure our communication regarding our amenities is clear, and we hope to welcome you back in the future for another exceptional visit.
5.0分
其他
原文
翻译提供方：Google
住的时间比较长，不过员工比上次增加了，服务也不错。早餐不是很丰富，但是他们对各种事情反应很快。
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酒店回复: Thank you for staying with us and we appreciate the great review, we look forward to seeing you again during your next visit to the area.
3.0分
其他
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Great location in Historic Bethlehem. Beautiful and spacious room. Very nice staff. However, we were awakened at 2:30 a.m. by a loud, raucous group who slammed the room door beside us and proceeded to yell and carry on for at least an hour. We tried calling the front desk, but the phone just rang out, never getting an answer. It made for quite a miserable night.
carry on so loudly that we could not sleep. This wdn
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酒店回复: Thank you for sharing your experience with us. We are glad to hear you enjoyed the hotel’s location in Historic Bethlehem, as well as your spacious room and the kindness of our staff. However, we are truly sorry for the disruption you experienced during the night. Being awakened late at night by a loud noise and then not being able to reach the front desk is incredibly frustrating. You should always be able to count on a quiet, restful stay and timely support from our team, and we apologize that we fell short. We appreciate you bringing this to our attention and will be reviewing the situation to ensure our overnight response is more reliable. Thank you again for your feedback. We hope to provide a much better experience in the future.
4.0分
其他
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Staff was nice. Room felt clean. Liked the soaps and hair products. Only thing i noticed that needed fixing was the tile in our bathroom was cracked and needed to be fixed. It was uncomfortable to have to step into the shower to turn it on. . But enjoyed the siting area alot it was comfortable.
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酒店回复: We can’t thank you enough for choosing Hyatt Place Bethlehem and for sharing your experience with us. We’re delighted to know you found our team warm and accommodating, and that your room was clean and well-kept. We do apologize for the cracked tile in the bathroom and the inconvenience it caused during your stay. Your comments will be shared with our maintenance team to ensure it’s addressed. Thank you again for your kind words, and we look forward to welcoming you back soon for an even better stay.
5.0分
家庭亲子
The staff was very helpful, even suggesting places to visit and eat. Very clean, and everyone was so friendly.
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酒店回复: Thank you for your review and perfect rating. We're delighted our team's helpful service allowed you to make the most out of your Bethlehem visit, and we'll share your appreciation. We look forward to seeing you again at Hyatt Place Bethlehem.
2.0分
朋友出游
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The room had spots all over the furniture and rug.
There was dry (either tissue or toilet paper) on the bathroom wall, door and picture frame above the toilet.
I was not impressed with this Hyatt Hotel.
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酒店回复: Thank you for taking a moment to leave your feedback. We aim to provide every guest with the most comfortable stay possible, and we regret that we fell short of this goal. We apologize for any dissatisfaction regarding the condition of your guest room and have shared your comments with our housekeeping and maintenance teams to ensure these concerns are promptly addressed for future guests. Although your stay wasn't fully satisfactory, we hope to have the opportunity to welcome you back for a much-improved experience.
5.0分
家庭亲子
Clean and spacious room and a good breakfast ! Covered garage across the street is a plus as well.
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酒店回复: Thank you for sharing such kind words about your stay. It is wonderful to hear that the room felt fresh and roomy, and that breakfast set a pleasant tone for your morning. The convenience of the covered garage nearby is certainly a nice bonus, and we are glad it added to the ease of your visit. We truly appreciate you staying with us, and we hope to welcome you again for another comfortable and smooth experience.
酒店位置很好，房间大小和整洁程度都超出了我们的预期。
位置很棒
房间宽敞、干净整洁，员工友善，早餐美味！我在伯利恒度过了美好的时光，回家后感觉精神焕发。
太棒了。唯一的缺点是街对面的车库停车要额外收费27美元。除此之外，他们做得很好。早餐很棒……
住的时间比较长，不过员工比上次增加了，服务也不错。早餐不是很丰富，但是他们对各种事情反应很快。
Great location in Historic Bethlehem. Beautiful and spacious room. Very nice staff. However, we were awakened at 2:30 a.m. by a loud, raucous group who slammed the room door beside us and proceeded to yell and carry on for at least an hour. We tried calling the front desk, but the phone just rang out, never getting an answer. It made for quite a miserable night.
carry on so loudly that we could not sleep. This wdn
Staff was nice. Room felt clean. Liked the soaps and hair products. Only thing i noticed that needed fixing was the tile in our bathroom was cracked and needed to be fixed. It was uncomfortable to have to step into the shower to turn it on. . But enjoyed the siting area alot it was comfortable.
The staff was very helpful, even suggesting places to visit and eat. Very clean, and everyone was so friendly.
The room had spots all over the furniture and rug.
There was dry (either tissue or toilet paper) on the bathroom wall, door and picture frame above the toilet.
I was not impressed with this Hyatt Hotel.
Clean and spacious room and a good breakfast ! Covered garage across the street is a plus as well.