酒店回复: Dear John,Thank you for choosing Hyatt Place Bethlehem! We're thrileld ot hear you enjoyed breakfast with us, though we're sorry for any confusion regarding parking. Rest assured, we will look into this so we can be sure our communication regarding our amenities is clear, and we hope to welcome you back in the future for another exceptional visit.
5.0分
其他
原文
翻译提供方：Google
住的时间比较长，不过员工比上次增加了，服务也不错。早餐不是很丰富，但是他们对各种事情反应很快。
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酒店回复: Thank you for staying with us and we appreciate the great review, we look forward to seeing you again during your next visit to the area.
5.0分
其他
The staff especially Pam the evening desk attendant and CJ the manager demonstrated excellent customer service
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酒店回复: Dear Bernard,Thank you for your outstanding rating and for your recent stay with us at Hyatt Place Bethlehem! We are thrilled to learn that Pam and CJ delivered exceptional service during your visit, contributing to a memorable experience. Your feedback means a lot to us, and we can't wait to welcome you back! We are dedicated to ensuring that your next stay is another outstanding experience.
5.0分
其他
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Great location in historic Bethlehem. Easy walk to to the Main Street. Short drive across the river to S. Bethlehem and Lehigh U. Very convenient parking across the street w a guaranteed spot on busy days. The people helping w parking were wonderful!! Nice breakfast with very friendly staff. Small bar area w snacks for sale. Large room w office/couch area.
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酒店回复: Dear Catherine,Thank you for your detailed review! We're delighted you enjoyed our historic location, convenient parking, and spacious rooms. It’s also great to hear that our breakfast team and parking attendants made your stay even more enjoyable. We look forward to welcoming you back to Hyatt Place Bethlehem!
2.0分
情侣出游
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Convenient parking nearby but one of the worst breakfast I’ve ever had they don’t change towels the shades do not keep the light out outside. It was noisy and expensive poor one room design and terrible fluorescent lighting.
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酒店回复: Dear Christopher,Thank you for bringing these concerns to our attention. We regret that your stay did not meet expectations and have shared your feedback with our leadership team. We hope to have the opportunity to welcome you back for a more exceptional stay.
4.0分
其他
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As an older female travelling alone I did not like the fact that there was no parking on premises and that I had to walk across the street after checking in to a parking garage. I have lung issues and I would never have booked here if I had known there was no parking on the premises.
3.0分
商务出差
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Only complaint was difficulty sleeping due to location of room. Lights from I’m assuming transportation center were shining into window all night. Unable to fully block out even with curtains closed.
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酒店回复: Dear Kelli,Thank you for bringing this concern to our attention. We will ensure this point is addressed for improvement, and we apologize for the inconvenience. We hope to have the pleasure of welcoming you back for a smoother stay next time.
1.0分
家庭亲子
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Charged my card twice for the one night stay. Did not get my money back. Never had this problem in any city I visited. Will not be returning other than to settle my card dispute.
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酒店回复: Dear Jocelyn,Thank you for your feedback. For all billing inquiries, please consider reaching out to the third-party site you booked with, as they will be the best ones to assist you.
酒店位置很好，房间大小和整洁程度都超出了我们的预期。
位置很棒
太棒了。唯一的缺点是街对面的车库停车要额外收费27美元。除此之外，他们做得很好。早餐很棒……
住的时间比较长，不过员工比上次增加了，服务也不错。早餐不是很丰富，但是他们对各种事情反应很快。
The staff especially Pam the evening desk attendant and CJ the manager demonstrated excellent customer service
Great location in historic Bethlehem. Easy walk to to the Main Street. Short drive across the river to S. Bethlehem and Lehigh U. Very convenient parking across the street w a guaranteed spot on busy days. The people helping w parking were wonderful!! Nice breakfast with very friendly staff. Small bar area w snacks for sale. Large room w office/couch area.
Convenient parking nearby but one of the worst breakfast I’ve ever had they don’t change towels the shades do not keep the light out outside. It was noisy and expensive poor one room design and terrible fluorescent lighting.
As an older female travelling alone I did not like the fact that there was no parking on premises and that I had to walk across the street after checking in to a parking garage. I have lung issues and I would never have booked here if I had known there was no parking on the premises.
Only complaint was difficulty sleeping due to location of room. Lights from I’m assuming transportation center were shining into window all night. Unable to fully block out even with curtains closed.
Charged my card twice for the one night stay. Did not get my money back. Never had this problem in any city I visited. Will not be returning other than to settle my card dispute.