酒店回复: Thank you for taking the time to share your honest feedback. I am encouraged to hear that you found the majority of our facility enjoyable. I have shared your comments about breakfast with our food and beverage leadership team to improve. What you've shared about your experience at the front desk is concerning, and I would like the opportunity to learn more. If you feel comfortable doing so, please reach out to me offline at your earliest convenience. Aaron Bajorek,General Manager
1.0分
其他
原文
翻译提供方：Google
你付了停车费，空调却坏了
很难入睡
1.0分
其他
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Love this hotel normally. It was awful. Checked in room had no curtains so moved. Then I unpack get in bed. Bugs. I got 4 then the fifth I couldn’t reach was on the ceiling. The guy came and got it then moved me rooms at 2 am. Got to the new room unpacked got to bed at 4 am. Next day wasp in the room. Guy came and got it. Then early in the am got woken up with housekeeping even though do not disturb on. Then last night there requested late check out and housekeeping woke me up again. Awful exp and they only offered me a drink coupon lol I said no thank you I don’t drink. Crazy exp!
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酒店回复: Thank you for reaching out to us. We greatly appreciate your loyalty as a returning guest and offer our heartfelt apology for a stay that didn't reflect the high standards you expect from us. Although we're glad a resolution was offered, we regret that it wasn't satisfactory. Our maintenance team will promptly address the issues you mentioned. We'll also ensure that our housekeeping team respects "Do Not Disturb" signs on doors. We appreciate your feedback and hope for a chance to deliver a better experience in the future.Aaron Bajorek,General Manager
5.0分
其他
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The staff was amazing! They treated me as a person and not just a regular guest. Danielle (Evening supervisor)and Rula( Spa Manager) went above and beyond to ensure my stay was amazing and I will be forever grateful!
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酒店回复: Thank you for taking a moment to highlight such a meaningful experience. Hearing that Danielle and Rula offered such personal care and genuine warmth is truly special, and it brings so much joy knowing their attention made your stay feel unforgettable. Their thoughtful efforts and commitment to hospitality shine through in moments like this, and your gratitude will mean the world to them. It was a pleasure having you with us, and we hope your travels bring you back for another memorable visit.Aaron Bajorek,General Manager
2.0分
其他
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Not the Inverness experience we anticipated
The room was okay, but the bathroom wasn’t as clean as we would have liked. Hairs on the counter, toilet and floor and something in the sink. The front desk service was wonderful. The gentleman checking us in and out were so pleasant and polite.
The main bar and grill was closed and only option for dinner was Breckenridge brewery, which was fine, except the service was terrible. Our waitress rarely returned and if she walked by she wouldn’t acknowledge us so we could ask for anything. Food took a very long time for a couple burgers. Once the food finally came it was clear it had been sitting ready under the heater for some time, plates burning hot, sauces had a layer of film and burgers dried out. Definitely not worth the price of the meal and unlike any experience we’ve had at the Littleton location.
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酒店回复: Thank you for sharing your thoughts with us. We’re happy to hear our front desk team made a great impression, they’ll appreciate your kind words. We regret to hear about the condition of your bathroom and your dining experience at Breckenridge Brewery. That’s not the level of care or service we want for our guests, and your feedback is being shared with our housekeeping and restaurant teams so they can address these concerns right away. We appreciate your honesty and hope you’ll consider giving us another chance to provide the quality experience you expected from your stay.Aaron Bajorek, General Manager
3.0分
其他
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The stay was fine. It seems ridiculous to get charged for parking when it has a huge lot and it is not downtown or somewhere with limited parking. I would of chosen a different hotel if I would of realized.
酒店回复: Thank you for taking the time to let us know how we are doing.
3.0分
家庭亲子
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The room was pretty good, clean enough. The guy who checked us in wasn’t happy to be at work and said he was just “here.” I get it, but maybe don’t say that to guests because it kind of puts your energy on someone else. We were there to celebrate our 9th wedding anniversary. The service in the brewery and restaurant were great. But, the food in the restaurant was not good. The meat tasted rancid (we shared a steak) and actually both my husband and I had stomach issues the last 24hrs. Our waitress was really trying hard, so didn’t make sense to spoil her night by saying the food was bad. Kudos to her for friendliness. The menu could use a few more options too. Overall, we had a good time.
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酒店回复: Hi there! We're glad to hear that you enjoyed your time here at the inverness as well as the room. It would be helpful to let the staff know when the food isn't up to your standard so we have the opportunity to make it right.
按摩浴缸水很浑浊，泳池水位也太低了。他们正在举办高尔夫锦标赛，所以我们去那里完全没法打高尔夫。他们正在举办婚礼，宾客们吵吵闹闹，每天晚上都在不同的客房里狂欢到凌晨3点。他们每晚收我们50美元的度假费，却不允许我们享受他们提供的任何服务。我猜我停车每晚也花了50美元。非常失望。
这家酒店相当令人失望，毕竟它是一家四星级度假村。这家酒店没什么特别之处。考虑到四星级酒店应有的清洁度、客户服务和便利设施，我更倾向于将其评为2.5-3星级酒店。房间很简陋，一点也不干净。绝对不会再住这里了。
哇，真不知道该从何说起，但我们的预订从一开始就搞砸了。他们本来很热情，但后来却想多收我234美元。我花了30分钟和经理沟通发生了什么，还说我儿子差点错过毕业舞会，因为办理入住花了1.5个小时。
我们买了住宿期间的早餐。早餐工作人员没有来迎接我们，也没有提供任何食物（糕点），也没有向我们解释早餐的种类。早餐很差，不太好吃，印象很差。如果麦当劳能提供更好的早餐，而且面带微笑，你宁愿去麦当劳，那这家酒店肯定有问题。
更不用说热水浴缸和游泳池都很脏。我大概有八年没去过因弗内斯酒店了，但我记得那里的泳池和热水浴缸棒极了，水温高达105-106度，因为似乎没人能进去超过几分钟，而且那里的环境很脏（热水浴缸里到处都是头发和脏东西）。一点也不吸引人。哦，还有，在我们要求延迟退房之后，我最讨厌的是……早上10点，服务员不停地敲我们的门（即使挂着“请勿打扰”的牌子）。非常感谢！很高兴我们在这里等了这么久。不知道我们以后还会不会再来。
前台的两位老太太对黑人态度很差！！
早餐太差了，根本不提供！！
其他设施都很棒，继续保持
你付了停车费，空调却坏了
很难入睡
Love this hotel normally. It was awful. Checked in room had no curtains so moved. Then I unpack get in bed. Bugs. I got 4 then the fifth I couldn’t reach was on the ceiling. The guy came and got it then moved me rooms at 2 am. Got to the new room unpacked got to bed at 4 am. Next day wasp in the room. Guy came and got it. Then early in the am got woken up with housekeeping even though do not disturb on. Then last night there requested late check out and housekeeping woke me up again. Awful exp and they only offered me a drink coupon lol I said no thank you I don’t drink. Crazy exp!
The staff was amazing! They treated me as a person and not just a regular guest. Danielle (Evening supervisor)and Rula( Spa Manager) went above and beyond to ensure my stay was amazing and I will be forever grateful!
Not the Inverness experience we anticipated
The room was okay, but the bathroom wasn’t as clean as we would have liked. Hairs on the counter, toilet and floor and something in the sink. The front desk service was wonderful. The gentleman checking us in and out were so pleasant and polite.
The main bar and grill was closed and only option for dinner was Breckenridge brewery, which was fine, except the service was terrible. Our waitress rarely returned and if she walked by she wouldn’t acknowledge us so we could ask for anything. Food took a very long time for a couple burgers. Once the food finally came it was clear it had been sitting ready under the heater for some time, plates burning hot, sauces had a layer of film and burgers dried out. Definitely not worth the price of the meal and unlike any experience we’ve had at the Littleton location.
The stay was fine. It seems ridiculous to get charged for parking when it has a huge lot and it is not downtown or somewhere with limited parking. I would of chosen a different hotel if I would of realized.
The room was pretty good, clean enough. The guy who checked us in wasn’t happy to be at work and said he was just “here.” I get it, but maybe don’t say that to guests because it kind of puts your energy on someone else. We were there to celebrate our 9th wedding anniversary. The service in the brewery and restaurant were great. But, the food in the restaurant was not good. The meat tasted rancid (we shared a steak) and actually both my husband and I had stomach issues the last 24hrs. Our waitress was really trying hard, so didn’t make sense to spoil her night by saying the food was bad. Kudos to her for friendliness. The menu could use a few more options too. Overall, we had a good time.