Do not agree with their 100 hold for 5-10 business days. Especially when I’ve prepaid for the room and there is no mini bar to incur such fees. They are essentially earning interest off everyone’s stay.
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酒店回复: Hello Shameeka,Thank you for sharing your feedback regarding the hold on your account. The hold is a standard procedure aimed at ensuring a smooth billing process, even when guests prepay for their rooms. We understand your concerns and appreciate your perspective on the matter. Your comments will be noted as they are important for ongoing evaluations of our practices. We hope to welcome you back in the future for a more positive experience.
4.0分
其他
Overnight stop on road trip to Florida. Good hotel all around. Clean, convenient, comfortable, and price was reasonable. Would definitely stay here again.
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酒店回复: Hi Brian! Thank you for your 8 out of 10 rating! We’re glad to hear you found Comfort Suites McDonough (Comfort Suites South Point Area) in Georgia clean, convenient, and comfortable during your road trip. We appreciate your kind words about the value and look forward to welcoming you back on your next visit.
2.0分
其他
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Water leak in bathroom ruins my stay
The morning I was to check out, there was a leak in the bathroom, around 5am. I tried to call the front desk to notify the hotel, but got no answer, so I had to go downstairs and notify. I was told that maintenance eould not be here until 9am. I was given extra towels to absorb the water, and the water to the sink was turned off. Maintenance did not arrive until 10 am, and he spoke no English. I spoke with front desk about my need to get myself and my child ready for our trip, and was given an extension to check out, at no additional cost. It was very disappointing for my stay.
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酒店回复: Hello Simone,Thank you for sharing your experience with us. We understand how important it is for your stay to be comfortable, especially during busy mornings. We appreciate your patience in dealing with the situation and we're glad the front desk was able to provide an extension to assist you. Your feedback is valuable and helps us evaluate our processes for future improvements. We hope your travels were enjoyable and that you consider staying with us again in the future.
3.0分
其他
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Friendly staff, good location, restaurants nearby
Room was okay, cleanliness of bathroom was questionable (hair/dust under sink, also hair in bathtub along with a used dirty washcloth hanging on the shower curtain rod)
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酒店回复: Hello Travis,Thank you for your feedback regarding your recent stay. We're glad to hear that you enjoyed the friendly staff and convenient location. Your comments about the bathroom cleanliness are valuable, and we will ensure they are addressed with the appropriate team. We appreciate you bringing this to our attention as it helps us improve our services and maintain the high standards we strive for. We hope you consider staying with us again in the future.
5.0分
其他
Only thing I would suggest is better pillows for the bed they were very small for a king size bed
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酒店回复: Hello Tracy,Thank you for your feedback regarding the pillows. We appreciate your suggestion and will take it into consideration as we continuously strive to enhance our guests' comfort. We hope you had a pleasant stay overall and would love for you to visit us again in the future. Your insights help us to improve our guest experience every day.
2.0分
其他
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The property is very run-down and dirty, with a leaking bathroom faucet. Food is subpar; this is just a motel. I'm surprised they have a Comfort Suites franchise
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酒店回复: Hello John,Thank you for sharing your feedback about your recent stay. We appreciate your insights regarding the property's condition, and your comments on the dining experience will be forwarded to the relevant team. Every review contributes to our ongoing efforts to improve our services and facilities. We hope to provide a better experience for future guests.
3.0分
其他
The hotel was clean, service was great but the pool was closed all weekend which was the main reason for the stay .
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酒店回复: Hello Liynaa,Thank you for your feedback. We're glad to hear you enjoyed the cleanliness and service but truly apologize for the pool being closed during your visit. We understand how important it is for our guests to enjoy all amenities, especially on a weekend getaway. Your comments will be shared with management to help us improve in the future. We hope you consider staying with us again.
2.0分
家庭亲子
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I had to get my key fob changed frequently due to not working. This held back time needed to get to our tournament. I asked about releasing the $100 hold but was denied because it was booked under *******.
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酒店回复: Hello July,Thank you for sharing your experience. We understand that frequent key fob issues can be frustrating, especially when time is of the essence for your tournament. Regarding the hold on your card, policies can vary depending on the booking source, and we appreciate your understanding. Your feedback is valuable, and we hope your next visit will offer a smoother experience overall.
第一次在这个地方停留，在Morrow开出去20分钟地方，i75一如即往流量很大，还堵了一段。
想着远离机场会安静舒适一些，并没有。估计疫情恢复的时间还不够久，酒店的设施已经年久失修。淋浴喷头轻微漏水，就停留一晚，太累懒的换，临时做回水暖工解决了问题。貌似对面的门锁也坏了，有师傅在修。估计因为渗漏的原因房间一股梅雨季节的味道。
前台和早餐都已经没有任何印象了。
这里是度假放松的好去处。很高兴我们选择了这家。如果有人想找一个性价比高的地方，我强烈推荐这里。早餐也真的很不错！
Do not agree with their 100 hold for 5-10 business days. Especially when I’ve prepaid for the room and there is no mini bar to incur such fees. They are essentially earning interest off everyone’s stay.
Overnight stop on road trip to Florida. Good hotel all around. Clean, convenient, comfortable, and price was reasonable. Would definitely stay here again.
Water leak in bathroom ruins my stay
The morning I was to check out, there was a leak in the bathroom, around 5am. I tried to call the front desk to notify the hotel, but got no answer, so I had to go downstairs and notify. I was told that maintenance eould not be here until 9am. I was given extra towels to absorb the water, and the water to the sink was turned off. Maintenance did not arrive until 10 am, and he spoke no English. I spoke with front desk about my need to get myself and my child ready for our trip, and was given an extension to check out, at no additional cost. It was very disappointing for my stay.
Friendly staff, good location, restaurants nearby
Room was okay, cleanliness of bathroom was questionable (hair/dust under sink, also hair in bathtub along with a used dirty washcloth hanging on the shower curtain rod)
Only thing I would suggest is better pillows for the bed they were very small for a king size bed
The property is very run-down and dirty, with a leaking bathroom faucet. Food is subpar; this is just a motel. I'm surprised they have a Comfort Suites franchise
The hotel was clean, service was great but the pool was closed all weekend which was the main reason for the stay .
I had to get my key fob changed frequently due to not working. This held back time needed to get to our tournament. I asked about releasing the $100 hold but was denied because it was booked under *******.