酒店回复: Dear Guest, Thank you for bringing this to our attention. We’re genuinely sorry for the experience and understand how upsetting it must have been to arrive and find your reservation no longer available. While our policy does require guests to inform the property directly of any late arrival to ensure accommodations are held, we regret any miscommunication that may have occurred. Our goal is always to provide a smooth check-in process, and we’ll review this matter internally to ensure clarity in such situations. We appreciate your feedback and hope for a future opportunity to provide a stay that meets expectations.Sincerely,Hotel Management
酒店回复: Dear Patrick, We’re genuinely sorry for the inconvenience you experienced upon arrival. This is not the kind of welcome we want any guest to have. We completely understand your frustrations and will review this situation with our team. We hope you will allow us to welcome you in the future. We would appreciate the opportunity to demonstrate the true spirit of hospitality we are dedicated to providing. Sincerely,Hotel Management
酒店回复: Dear Guest, We’re sorry to hear that your room was not ready at the expected time and that your request for a slightly later checkout could not be accommodated. We understand how frustrating that must have felt. However, we appreciate your kind remark about the overall experience, and we thank you for taking the time to share your thoughts with us. Our guests' comfort and satisfaction are our foremost concerns. We look forward to the possibility of hosting you again, giving us the chance to show you our dedication to outstanding hospitality.Sincerely,Hotel Management
酒店回复: Dear Guest, Thank you for sharing your experience. We’re glad the location met your needs during an important time, but we regret that the comfort of the bed and the availability of linens did not meet expectations. Your comments will be shared with our team to ensure we’re better prepared for future guests. We hope your surgery went well and wish you a smooth recovery.Sincerely,Hotel Management
3.0分
其他
原文
翻译提供方：Google
以前带小厨房的房间里有碗碟、玻璃器皿、刀叉和锅碗瓢盆。
床很舒服。前台不是24小时开放的？我第一次遇到这种情况！哦，还有，没有游泳池！
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酒店回复: Dear Eva, Thank you for your valuable feedback. We are pleased to learn that you found the beds comfortable during your stay. We acknowledge that the absence of kitchenware and the limited hours of the front desk may have presented some challenges. Our Select Suites brand is thoughtfully designed to offer guests the convenience of apartment-style living with the flexibility to personalize their stay experience. Your insights are greatly appreciated and will be shared with our team as we continually seek to enhance the overall guest experience. We look forward to the opportunity to welcome you again in the future.Sincerely,Hotel Management
5.0分
其他
原文
翻译提供方：Google
工作人员非常专业，我很享受我的住宿……几天都没有受到打扰，感觉很安心！
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酒店回复: Dear Guest, Thank you for your thoughtful feedback. We appreciate your acknowledgment of our team's efforts to ensure a pleasant stay. It is gratifying to know that you found the atmosphere during your visit to be peaceful. We look forward to the opportunity to welcome you back to Extended Stay America in the near future.Sincerely,Hotel Management
5.0分
其他
原文
翻译提供方：Google
我在这里住了几天，非常喜欢。没有吵闹，只有宁静的氛围！
5.0分
其他
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翻译提供方：Google
非常棒的住宿体验
非常好，非常舒适，超出我的预期。
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酒店回复: Dear Guest, Thank you for selecting Extended Stay America for your accommodation needs and for providing us with your valuable feedback. We are pleased to learn that we exceeded your expectations and that your stay was enjoyable. We would be honored to welcome you back and remain committed to being your preferred choice for accommodations in the future.Sincerely,Hotel Management
3.0分
家庭亲子
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The room smelled like smoke. Even though it was a non smoking room. Staff was very nice, just didn’t like that the whole lobby being closed and having to wait outside to be checked in. But I understand why they do that. AC worked perfectly and didn’t get use the kitchen. But it was a nice resting spot.
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酒店回复: Dear Cristina, Thank you for sharing your thoughts with us. We’re glad to hear you found the staff welcoming and appreciated the comfort of your room and its amenities. At the same time, we regret the inconvenience caused by the unpleasant smell and lobby closure during your stay. Your feedback is important and will be considered to enhance future visits. We appreciate your understanding and are grateful for your kind remarks. We hope you will choose to stay with us again so we can provide an even more pleasant and seamless experience next time.Sincerely,Hotel Management
2.0分
家庭亲子
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******* said the hotel had breakfast and a kitchen. On checkin they said they no longer offer breakfast and removed all dishes and cooking utencils from the kitchen. athey also no longer have a receptionist 24hrs.
如果你迟到了，你就完蛋了。我们没有入住。我们快要迟到了，所以我们最后打电话告诉他们我们会迟到。他们说没问题。结果，确实有问题。我们到的时候，前台锁着。我们打电话过去，接电话的人说你迟到了，所以我们取消了你的预订。预付费的。我们解释说我们打电话过去后，对方说太糟糕了。4小时后再来重新预订。
无法办理入住
我到达时，前台空无一人。门锁着。门上贴着一个电话号码。我打了电话，但那位女士无法帮我办理入住。她无法帮我办理入住。我离开后去了另一家酒店。我最好不要因为这次预订而被扣款。
不错的选择。有一点不方便：他们晚了一个小时才把房间送到我这里，我要求周日晚一个小时退房，他们告诉我，如果发生这种情况，就要收取一整天的费用。他们把它晚了一个小时送到我手中，但却不允许你多离开 10 分钟。这很不方便。
还行吧
我第二天要做手术，只是需要在医院附近找个便宜的地方。可惜的是，床很不舒服，而且我们只有一条毛巾，没有真正的浴巾。我丈夫不得不去办公室拿一些。不过，它满足了我当时的需求。
以前带小厨房的房间里有碗碟、玻璃器皿、刀叉和锅碗瓢盆。
床很舒服。前台不是24小时开放的？我第一次遇到这种情况！哦，还有，没有游泳池！
工作人员非常专业，我很享受我的住宿……几天都没有受到打扰，感觉很安心！
我在这里住了几天，非常喜欢。没有吵闹，只有宁静的氛围！
非常棒的住宿体验
非常好，非常舒适，超出我的预期。
The room smelled like smoke. Even though it was a non smoking room. Staff was very nice, just didn’t like that the whole lobby being closed and having to wait outside to be checked in. But I understand why they do that. AC worked perfectly and didn’t get use the kitchen. But it was a nice resting spot.
******* said the hotel had breakfast and a kitchen. On checkin they said they no longer offer breakfast and removed all dishes and cooking utencils from the kitchen. athey also no longer have a receptionist 24hrs.