酒店需要大修。我们要求一间无障碍客房，但最后我们订的是三楼。地板上有一个洞，上面铺着地毯，每次走过都会踩进洞里。一进酒店，就感觉很闷热，空气中弥漫着大蒜和各种食物的味道。总而言之，酒店很安静，但不值得花那么多钱。我一直都住 La Quinta，不会再来这家酒店了。
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酒店回复: Dear Guest,We appreciate your loyalty to La Quinta and regret that this stay did not meet your expectations. Your concerns about accessibility, flooring conditions, and overall atmosphere are important, and we apologize for any discomfort. We value your feedback and will work on necessary improvements to enhance our guest experience. We hope to welcome you again soon.Sincerely, Hotel Manager
酒店回复: Dear Dionne,We sincerely apologize for the issues you encountered during your stay. It is deeply concerning to hear about the condition of the room and the unprofessional behaviour of the manager. Please know that we take these matters seriously, and we will investigate the situation to ensure such experiences are not repeated. We strive to provide a positive and comfortable experience for all our guests, and we regret that we did not meet your expectations this time. We hope to welcome you again soon.Sincerely, General Manager
酒店回复: Dear Laura,Thank you for your feedback. We're pleased that our front desk staff was friendly and accommodating. However, we regret that the room conditions did not meet your expectations. We appreciate your observations regarding the updates and cleanliness, and we will share them with our team to improve our guest experience. We hope to welcome you again soon.Sincerely, Hotel Manager
酒店回复: Dear Jose,Thank you for sharing your experience. We apologize for the inconvenience you faced with the double charge. Please reach out to our management team or the third-party booking site so we can help resolve this issue as quickly as possible. We hope to welcome you again soon.Sincerely, Hotel Manager
酒店回复: Dear Casandra,We deeply regret the issues you encountered during your stay. This is not the standard of cleanliness and comfort we strive to provide. Our team is addressing this matter urgently to ensure a thorough inspection and resolution. Thank you for bringing this to our attention, and we apologize for any inconvenience caused. We hope to welcome you again soon.Sincerely, Hotel Manager
3.0分
其他
原文
翻译提供方：Google
灯光太差
除了非常昏暗的灯外没有其他灯光。甚至看不到我的行李箱内部。
墙壁似乎也很薄。
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酒店回复: Dear Casey,Thank you for your feedback. We're glad you chose to stay with us, but we regret that the room lighting and noise levels did not meet your expectations. Your comments will be shared with our team to improve guest comfort. We appreciate your input and hope to provide a better experience in the future.Sincerely, Hotel Manager
3.0分
家庭亲子
原文
翻译提供方：Google
房间里闻起来很潮湿，很旧。
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酒店回复: Dear Guest,Thank you for sharing your feedback. We regret to hear about the damp odour in your room. Your comments have been shared with our housekeeping and maintenance teams to inspect and refresh the room. We appreciate your input and will ensure better air quality and comfort for future guests. We hope to welcome you again soon.Sincerely, Hotel Manager
5.0分
其他
原文
翻译提供方：Google
我喜欢这里的安静，我不喜欢这里的暖气和空调，需要更新以达到更好的条件
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酒店回复: Dear Angel,Thank you for your review! We're delighted to hear you enjoyed the peaceful atmosphere. We appreciate your feedback regarding the heat and air unit and will certainly look into upgrading it for a more comfortable stay in the future.We look forward to welcoming you back. Sincerely, Hotel Manager
4.0分
其他
原文
翻译提供方：Google
干净舒适
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酒店回复: Dear Jessica,Thank you for your review. We are glad to know you found your stay clean and comfortable. Your comments indicate that we're meeting our goal of serving our guests well. We look forward to welcoming you back for another pleasant visit.Sincerely, Hotel Manager
我被重复扣款了，而且我也不知道为什么。我在网上预订并支付了费用，结果酒店又收了我一次钱，酒店那笔钱也没有给我退回来。
还行
酒店需要大修。我们要求一间无障碍客房，但最后我们订的是三楼。地板上有一个洞，上面铺着地毯，每次走过都会踩进洞里。一进酒店，就感觉很闷热，空气中弥漫着大蒜和各种食物的味道。总而言之，酒店很安静，但不值得花那么多钱。我一直都住 La Quinta，不会再来这家酒店了。
如果可以给零星，我会给的。我们住在那里是因为室内游泳池和按摩浴缸坏了。房间床之间的地毯下有一个洞，我朋友的妈妈至少被绊倒了 3 次。空调坏了。我们通过电话与经理交谈，因为他不在，他对我们说话就像我们夹着尾巴做梦一样。他用脏话骂我们，然后挂断了电话。这是我经历过的最糟糕的经历！！
前台工作人员友好、乐于助人且通情达理。他们似乎正在翻新房间，但选择的材料最便宜，数量最少。我要求搬出一楼的房间，因为窗户上有裂缝，墙上有洞。第二个房间的浴室门把手脱落了，放在长凳上。两个房间的灯光都很昏暗，没有太多家具，也没有办公桌或工作区。房间里满是灰尘——我在打开行李之前用 Chlorox 抹布把所有东西都擦干净了。
再也不会去那家酒店了
我的房间是通过 ********** 订的，而且除了酒店应用程序之外，拉昆塔酒店还收取了费用，所以我付了双倍的钱
我们的房间里有臭虫，椅子垫子下面还有面包屑和头发，这可不是我所期望的，房间号是 219，他们给我们换到了另一个房间，但那个房间就在有臭虫的房间隔壁
灯光太差
除了非常昏暗的灯外没有其他灯光。甚至看不到我的行李箱内部。
墙壁似乎也很薄。
房间里闻起来很潮湿，很旧。
我喜欢这里的安静，我不喜欢这里的暖气和空调，需要更新以达到更好的条件
干净舒适