酒店回复: Dear Indalecio,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof PLUS+ Jacksonville - Southpoint. While I'm glad to hear that you found our hotel satisfactory, I regret that your experience was not exceptional. We strive to provide our guests with the best possible experience, and I apologize if we fell short in any way. Please rest assured that we take your comments seriously and will work to improve our services.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely, JMRed Roof Management RediResponse Specialist
5.0分
商务出差
Stayed there for an interview. The room was clean, well maintained and the area around was quiet. Would definitely recommend and go back to again.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof PLUS+ Jacksonville - Southpoint. It's wonderful to hear your stay with us was positive, especially during an important event like an interview. We're delighted the cleanliness, maintenance, and quiet environment met your expectations.We hope to continue to provide great experiences for you. Thank you for choosing Red Roof. We look forward to welcoming you back in the future!Sincerely,ReyRed Roof ManagementRediResponse Specialist
1.0分
其他
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Cleaning lady was rude, no breakfast , key didn’t work for pool and room on and off, pool wasn’t cleaned daily , room was never cleaned . I am very disappointed
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酒店回复: Dear Valued Guest,We sincerely appreciate you taking the time to share your feedback for the Red Roof PLUS+ Jacksonville - Southpoint. We apologize for the possible state of the e]amenities you mentioned. However I fear you might have confusion with the services we offer. Your review mentioned details about having no breakfast which isn’t something we have at this location.Post stay feedback is very important to Red Roof as is the accuracy of the content provided. We hope that you will give us the opportunity to provide you with a better experience the next time you re in the area.Many thanks,ZyRed Roof ManagementRediResponse Specialist
4.0分
情侣出游
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Had to go from the pool to the front desk to get towels for the pool no notes no signs no outdoor towels. Vending machine did not work. No other food options at all. Wanted a simple candy bar before bed. Coffee station showed in the pictures creamers out. none available powdered..
Not a convenient location just hop in the car after a long drive to go back to the store.
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof PLUS+ Jacksonville - Southpoint. Please accept our sincerest apologies for the possible issues you may have encountered with our amenities and services. We are sorry that your experience have fallen short of your expectations.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you re in the area.Very truly yours,ZyRed Roof ManagementRediResponse Specialist
5.0分
其他
The staff was friendly and professional. The hotel was clean. Over all enjoyed my stay. Most definitely would book this hotel again.
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酒店回复: Dear Appreciated Guest,Thank you for sharing your positive experience at Red Roof PLUS+ Jacksonville - Southpoint. It is wonderful to hear that you enjoyed your stay with us and found our staff friendly and professional. We are also delighted that you appreciated the cleanliness of our hotel. Your intention to book with us again is the highest compliment we could receive.We truly appreciate your feedback and look forward to welcoming you back in the future. Thank you for choosing Red Roof!Sincerely,YnnaRed Roof ManagementRediResponse Specialist
1.0分
其他
TV wouldn't work in my room, switched me to new room and same problem. Staff can't understand English, so no help at all. Showers in both rooms were gross.
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酒店回复: Thank you for sharing your feedback, and I want to sincerely apologize for the experience you had during your stay with us.I'm truly sorry that the TVs in both rooms were not working properly and that we were unable to resolve the issue for you. I also regret to hear that the showers did not meet your expectations for cleanliness—this is certainly not the standard we aim to uphold.Additionally, I apologize if there were communication barriers with our staff. We want every guest to feel welcomed and supported, and I’m sorry we fell short of that during your visit.Your comments have been shared with our management and housekeeping teams so we can address these issues directly and prevent them from happening in the future.We truly appreciate your feedback—it helps us improve. If there’s anything we can do to make this right or if you’d consider giving us another chance in the future, please don’t hesitate to reach out to me directly.Warm regards,
1.0分
其他
The room in terrible condition, cockroaches, stained sheets, bad smell, cigarette smell.
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酒店回复: Dear Valued Guest,I appreciate you sharing your feedback following your stay at the Red Roof PLUS+ Jacksonville - Southpoint. I was saddened to read that your stay fell short of your expectations due to the condition of the room and the insects you reported that you may have encountered during your stay. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for choosing Red Roof. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,ReyRed Roof ManagementRediResponse Specialist
酒店的入住和退房手续办理起来又快又方便，总的来说周末住得很愉快，酒店也很安静。不过也有几点不太满意：走廊里烟味很重，淋浴水压很小，电视也只有有线节目，没有其他娱乐内容。
好
位置很好，我喜欢这里的服务和清洁度。
好的
Stayed there for an interview. The room was clean, well maintained and the area around was quiet. Would definitely recommend and go back to again.
Cleaning lady was rude, no breakfast , key didn’t work for pool and room on and off, pool wasn’t cleaned daily , room was never cleaned . I am very disappointed
Had to go from the pool to the front desk to get towels for the pool no notes no signs no outdoor towels. Vending machine did not work. No other food options at all. Wanted a simple candy bar before bed. Coffee station showed in the pictures creamers out. none available powdered..
Not a convenient location just hop in the car after a long drive to go back to the store.
The staff was friendly and professional. The hotel was clean. Over all enjoyed my stay. Most definitely would book this hotel again.
TV wouldn't work in my room, switched me to new room and same problem. Staff can't understand English, so no help at all. Showers in both rooms were gross.
The room in terrible condition, cockroaches, stained sheets, bad smell, cigarette smell.