I loved the room decor and the view! Staff were very friendly and helpful. Location is great, and common areas are comfortable. I'll definitely stay here next time I come to Lake Placid!
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酒店回复: Dear Tacy,Thank you so much for sharing your experience. Hearing that the room design, the beautiful view, and our friendly team all stood out to you truly makes our day.We love creating spaces where guests can settle in anywhere, whether it is their room or one of the cozy corners throughout the resort. Knowing those common areas felt comfortable and inviting means a lot to us.We look forward to welcoming you back to High Peaks Resort the next time Lake Placid calls your name.Warm Regards,Anne Reilly, Marketing Manager
5.0分
家庭亲子
The room was clean and when we got to our room, one of the housekeeping staff was inspecting the room to make sure it was all set.
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酒店回复: Dear Gail,Thank you for sharing your experience! I am glad to hear your room was clean and ready for your stay.While we prefer the final checks from our housekeeping inspection team to happen before guests reach their rooms, we are proud of the care and attention our housekeeping team brings to every stay.We are grateful you chose High Peaks Resort for your Lake Placid visit and hope to welcome you back for another Adirondack getaway.Warm Regards,Anne Reilly, Marketing Manager
3.0分
其他
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For starters you need to add pull shades in the rooms! There was just a sheer white curtain over the sliding glass door! Also, I heard every conversation, phone call etc from the adjacent room! It was like they were in my room. Scent of men’s fragrance was in the hallways and rooms. I think this was the hotels signature scent but it gave me a headache.
The view of Mirror Lake was excellent.
Because of the spectacular view I gave an Overall rating a 3
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酒店回复: Dear Mary,Thank you for taking the time to share your experience. We appreciate your feedback and are glad the view of Mirror Lake made a strong impression during your stay. We are also grateful that you let us know where your stay fell short. Our rooms do include blackout shades that lower with a wall switch for privacy and full darkness, and we will review how we can make those instructions clearer for guests.We are sorry to hear about the noise and the scent sensitivity and will share these notes with our team. Your comfort is important to us, and insights like yours help us continue to improve. We hope to have the chance to welcome you back for a stay that feels peaceful and enjoyable from start to finish.Warm Regards,Anne Reilly, Marketing Manager
5.0分
其他
Room was great, amenities were wonderful. Staff was very courteous and helpful. Over all fabulous weekend!!
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酒店回复: Dear Jill,Thank you for sharing your experience.We are thrilled to hear your room, the amenities, and our team all helped create a fabulous weekend for you. It is always our goal to make every stay in Lake Placid feel easy and enjoyable, and we are so glad yours did.We hope to welcome you back to High Peaks Resort again soon.Warm Regards,Anne Reilly, Marketing Manager
5.0分
其他
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Loved the Lake Front! The buildings are separate from the main resort but they still deliver room service which was helpful in the cold. Parking was easy, and it was a good location to main street.
5.0分
情侣出游
Clean rooms, friendly and attentive staff. Top- notch! Great place to stay in Lake Placid!
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酒店回复: Dear David,Thank you for sharing your experience, David! We are delighted to hear that your room was clean and that our friendly, attentive team helped make your stay enjoyable.We look forward to welcoming you back for another top-notch visit.Warm Regards,Anne Reilly, Marketing Manager
5.0分
情侣出游
Walking distance from so many shops and restaurants. And a short drive from great hiking.
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酒店回复: Dear Tyler,Thank you for your review!We are glad you enjoyed our central location in Lake Placid with easy access to Main Street shops, great dining, and quick drives to Adirondack trailheads. We hope to welcome you back to High Peaks Resort for another memorable getaway.Warm Regards,Anne Reilly, Marketing Manager
5.0分
朋友出游
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The location could not have been better. Our lovely rooms were in the waterfront building. It was a short 10 yards walk across the grass to the lake from our patio door. Curious and hungry ducks came right up to our patio door.
The views of Mirror Lake had many moods from sunrise to sunset. Beautiful and peaceful. Outdoor pool was also close. Rooms were clean, quiet, and service excellent. I would recommend adding a microwave to the rooms. When one of our party became ill, the management sent us a microwave for her to warm soup, etc in her room.
Three of us were 80 or above with some physical limitations. Even though there were no elevators in this building, the staff was most helpful in carrying our bags to and from the nearby hotel parking lot. They even brought us a small table for cards in our room. The entire staff was most professional, courteous and helpful over and above the norm. If possible, I would recommend adding an indoor or outdoor elevator.
One problem we encountered was the arm on the secure parking lot gate coming down too soon on our car and doing a bit of damage. The staff was helpful in assisting us with this complaint .
The location was right at the beginning of the wonderful shopping and dining street of Mirror Lake. The main building was beautifully appointed as well as our comfortable rooms.
We four are recommending High Peaks to all of our friends and family. I can't imagine it being any better than coming mid Oct
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酒店回复: Dear Eileen,Thank you so much for sharing your experience!We’re thrilled you loved your stay in our Waterfront Collection. There is truly nothing like that view of Mirror Lake! We are delighted you made the most of those peaceful Adirondack mornings and sunsets.We’re so glad our team could make things a little easier and help you feel at home during your visit. Being right near Main Street Lake Placid’s shops and restaurants makes it easy to enjoy everything the village has to offer, and we can’t wait to welcome you back to High Peaks Resort for another lakeside escape!Warm Regards,Anne Reilly, Marketing Manager
酒店回复: Thank you, Mark!We are thrilled you enjoyed your visit to Lake Placid and High Peaks Resort. We hope you'll join us again soon!
4.0分
其他
Everything was quiet and convenient but there was quite of bit of mold on ceiling of shower very poor condition
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酒店回复: Dear Wayne,While we are pleased your overall stay was a good one, mold in the shower is never acceptable. I appreciate you bringing it to our attention, and I have shared your review with our Housekeeping team.Warmly,Anne Reilly, Marketing Manager
I loved the room decor and the view! Staff were very friendly and helpful. Location is great, and common areas are comfortable. I'll definitely stay here next time I come to Lake Placid!
The room was clean and when we got to our room, one of the housekeeping staff was inspecting the room to make sure it was all set.
For starters you need to add pull shades in the rooms! There was just a sheer white curtain over the sliding glass door! Also, I heard every conversation, phone call etc from the adjacent room! It was like they were in my room. Scent of men’s fragrance was in the hallways and rooms. I think this was the hotels signature scent but it gave me a headache.
The view of Mirror Lake was excellent.
Because of the spectacular view I gave an Overall rating a 3
Room was great, amenities were wonderful. Staff was very courteous and helpful. Over all fabulous weekend!!
Loved the Lake Front! The buildings are separate from the main resort but they still deliver room service which was helpful in the cold. Parking was easy, and it was a good location to main street.
Clean rooms, friendly and attentive staff. Top- notch! Great place to stay in Lake Placid!
Walking distance from so many shops and restaurants. And a short drive from great hiking.
The location could not have been better. Our lovely rooms were in the waterfront building. It was a short 10 yards walk across the grass to the lake from our patio door. Curious and hungry ducks came right up to our patio door.
The views of Mirror Lake had many moods from sunrise to sunset. Beautiful and peaceful. Outdoor pool was also close. Rooms were clean, quiet, and service excellent. I would recommend adding a microwave to the rooms. When one of our party became ill, the management sent us a microwave for her to warm soup, etc in her room.
Three of us were 80 or above with some physical limitations. Even though there were no elevators in this building, the staff was most helpful in carrying our bags to and from the nearby hotel parking lot. They even brought us a small table for cards in our room. The entire staff was most professional, courteous and helpful over and above the norm. If possible, I would recommend adding an indoor or outdoor elevator.
One problem we encountered was the arm on the secure parking lot gate coming down too soon on our car and doing a bit of damage. The staff was helpful in assisting us with this complaint .
The location was right at the beginning of the wonderful shopping and dining street of Mirror Lake. The main building was beautifully appointed as well as our comfortable rooms.
We four are recommending High Peaks to all of our friends and family. I can't imagine it being any better than coming mid Oct
Beautiful place. Friendly helpful staff. Easy parking. Clean. Beautiful amenities. Awesome Adirondack experience!
Everything was quiet and convenient but there was quite of bit of mold on ceiling of shower very poor condition