酒店回复: Dear Tamara,Your feedback is valuable to us and we appreciate your generous ratings for our hospitality standards. We are happy you liked your stay and hope to have you back again. Thank you for your business, and we will ensure your future stays are more pleasant. See you soon!Best Regards,Management Team
2.0分
商务出差
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Not a place for a good nights stay
Barking dogs throughout the night, no water pressure in the shower, pillows needed to be retired and replaced, AC cycled on and off constantly front desk, staff tried to be as accommodating as possible price and location was good
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酒店回复: Dear Duane,Thank you for sharing your detailed feedback. We regret that noise disturbances, water pressure, and in-room comfort did not meet your expectations, and we will review these concerns with our team. We are, however, glad to hear that our front desk staff did their best to assist you and that you found value in our location and pricing. Your comments are very helpful as we continue working to improve the overall guest experience.Sincerely,Management Team
4.0分
其他
Clean room. Nice staff. There was just a lack of push carts for large luggages. One of the 2 they have is very hard to push on the carpets.
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酒店回复: Dear Chona,Thank you for your feedback. We’re glad to hear that you found the room clean and our staff friendly. We apologize for the inconvenience regarding the limited number of luggage carts and the difficulty with one of them. Your comments have been shared with our team, and we will review this to ensure a smoother experience for guests with larger luggage in the future.Best Regards,Management Team
3.0分
其他
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Our bathroom had cockroaches that we found in the middle of the night. So disgusting! The hairdryer did not work. The traffic could be heard from our room. There were two guys sitting outside next to their car right outside our hotel window. They had the music cranked up in their car, they were vaping and intimidating. I have no idea why the hotel staff would allow them to do that there. If I had pulled into the parking lot to inquire about a room, I would’ve turned around and left because of their presence.
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酒店回复: Dear Amy,Thank you for sharing your experience with us. We are truly sorry to hear about the concerns you encountered during your stay. The cleanliness and comfort of our guests are very important to us, and we sincerely apologize for the issues with the bathroom, hairdryer, and outside disturbances. We understand how unsettling this must have been and regret that your stay did not reflect the safe and comfortable environment we strive to provide. Your comments have been shared with our housekeeping and maintenance teams, as well as our management staff, to ensure these matters are addressed promptly and thoroughly.Best Regards,Management Team
4.0分
其他
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Nice staff, dated hotel
Staff was friendly. Hotel is dated with popcorn ceilings and the room had a little bit of a musty odor, like older hotels in a high humidity tend to have. The pillows were too hard. Fine for a one night stay by the airport!
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酒店回复: Dear Deborah,Thank you for taking the time to share your feedback. We are pleased to hear that our staff made you feel welcome during your stay. Providing friendly service is very important to us, and we will be sure to share your kind words with the team. We also appreciate your comments regarding the condition of the hotel, room odor, and pillows. Guest feedback helps us identify areas where we can make improvements, and we will certainly take your observations into consideration.Best Regards,Management Team
5.0分
其他
Good hotel
Room was very comfortable and bathroom newly remodeled. Stay was quiet and pleasant.
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酒店回复: Dear Karen,Thank you for your kind feedback. We’re delighted to hear that you found your room comfortable, enjoyed the newly remodeled bathroom, and had a quiet and pleasant stay. We look forward to welcoming you back on your next visit.Best Regards,Management Team
2.0分
商务出差
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Horrible
This particular hotel was absolutely a GHETTO hotel, I was not pleased with at all. They advertise suites on their site which was not true. Their machines were broke and it was noise up above my room for 5 hours. Will not be staying here.
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酒店回复: Dear Daniel,We’re sorry to hear about your disappointing experience. It’s clear we did not meet your expectations, and we apologize for the noise disturbances, broken amenities, and any confusion regarding our room descriptions. Your concerns have been noted and will be reviewed with our team to address the issues you encountered. We regret that your stay was unsatisfactory and appreciate your feedback.Sincerely,Management Team
3.0分
其他
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Ok. Nothing special. Only one person working on this Friday afternoon. Nothing to eat/snacks. Even vending machines are out of order. Only thing they had were cheap fudge cicles- for $3.50 ea!!
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酒店回复: Dear Kimberly,Thank you for your feedback. We’re sorry to hear that your experience was just okay and that the limited staffing and lack of snack options impacted your stay. We understand how frustrating it can be when vending machines are out of service and appreciate you bringing this to our attention. Your comments will be shared with the team so we can improve both service and amenities moving forward.Sincerely,Management Team
1.0分
其他
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This place is so nasty and had plug in for covering up smells. This plug in has toxic chemicals and the smell was so strong I couldn’t breathe. Our room had no light blocking shade, so I felt I was exposed to all and could not sleep due to parking light shining into room! It was terrible night!
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酒店回复: Dear Denise,We’re very sorry to hear about the discomfort you experienced during your stay. The use of air fresheners is meant to enhance the guest experience, not overwhelm it, and we apologize if it caused you distress. We also regret that your room lacked proper window coverings, which disrupted your rest. Your feedback is important, and we’ll be addressing both issues with our team to prevent future occurrences.Sincerely,Management Team
我们预订了一间特大号床套房。他们两次试图给我们安排双人间！前台服务员警告我双人间比特大号床好。地板上有股臭味，马桶一直在冲水，冰箱整晚发出可怕的噪音，房间从来没有变凉，但空调开着，床垫是我们睡过的最硬的，免费早餐是欧陆式！再加上他们因为佛罗里达/乔治亚州足球赛而提高了价格，我们不会再住这家酒店了！！
好的
Not a place for a good nights stay
Barking dogs throughout the night, no water pressure in the shower, pillows needed to be retired and replaced, AC cycled on and off constantly front desk, staff tried to be as accommodating as possible price and location was good
Clean room. Nice staff. There was just a lack of push carts for large luggages. One of the 2 they have is very hard to push on the carpets.
Our bathroom had cockroaches that we found in the middle of the night. So disgusting! The hairdryer did not work. The traffic could be heard from our room. There were two guys sitting outside next to their car right outside our hotel window. They had the music cranked up in their car, they were vaping and intimidating. I have no idea why the hotel staff would allow them to do that there. If I had pulled into the parking lot to inquire about a room, I would’ve turned around and left because of their presence.
Nice staff, dated hotel
Staff was friendly. Hotel is dated with popcorn ceilings and the room had a little bit of a musty odor, like older hotels in a high humidity tend to have. The pillows were too hard. Fine for a one night stay by the airport!
Good hotel
Room was very comfortable and bathroom newly remodeled. Stay was quiet and pleasant.
Horrible
This particular hotel was absolutely a GHETTO hotel, I was not pleased with at all. They advertise suites on their site which was not true. Their machines were broke and it was noise up above my room for 5 hours. Will not be staying here.
Ok. Nothing special. Only one person working on this Friday afternoon. Nothing to eat/snacks. Even vending machines are out of order. Only thing they had were cheap fudge cicles- for $3.50 ea!!
This place is so nasty and had plug in for covering up smells. This plug in has toxic chemicals and the smell was so strong I couldn’t breathe. Our room had no light blocking shade, so I felt I was exposed to all and could not sleep due to parking light shining into room! It was terrible night!