BEWARE**** This is not a safe place. I paid for this hotel, drive up and it was so scary that I didn’t attempt to go inside. I just immediately went to another area of town and booked another room. I would have given zero stars if I could have.
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酒店回复: Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the issues on your recent visit. I have shared your feedback with the Team to better handle these types of situations differently in the future.
3.0分
其他
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The staff was nice and the breakfast was good. Check-in very easy process. My only complaint has to be as soon as you walked into the room it was an awful smell. I had to go buy Lysol to cover it a little.
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酒店回复: Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the issues on your recent visit. I have shared your feedback with the Team to better handle these types of situations differently in the future.
5.0分
情侣出游
Loved the variety of food options. Rooms clean and ample parking. Staff helpful and professional.
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酒店回复: Thank you for taking the time to complete our online survey regarding your recent stay at Country Inn & Suites by Radisson, Jacksonville, FL. As a Choice Privileges member you are truly valued. Your feedback about is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely, Front Desk Country Inn & Suites by Radisson, Jacksonville, FL
3.0分
其他
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Just not the best. The carpets need replacing. And the whole building just smells musky. I will say the sheets were clean and fresh so there is a plus but the bed was hard as a rock. Not the absolute worst hotel I have even been to but it’s second from the bottom.
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酒店回复: On behalf of The Country Inn & Suites by Radisson Thank you for your kind words and feedback and look forward to your next visit here with us. Sincerely, Country Inn & Suites by Radisson, Jacksonville, FL
5.0分
其他
Front desk was nice and polite. They had a nice breakfast set up. Only issues was shower head was broken and bed a little rickety.
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酒店回复: Thank you for taking the time to complete our online survey regarding your recent stay at Country Inn & Suites by Radisson, Jacksonville, FL. As a Choice Privileges member you are truly valued. Your feedback about is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon. Sincerely, Front Desk Country Inn & Suites by Radisson, Jacksonville, FL
4.0分
其他
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Room was clean and recently renovated
Not muclh in the way of staff
Only there one night
Immediate location a little sketchy
But there is a mall across the hyway
All in sll a decent value gor the price
Breakfast was better than most
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酒店回复: Thank you for taking the time to complete our online survey regarding your recent stay at Country Inn & Suites by Radisson, Jacksonville, FL. As a Choice Privileges member you are truly valued. Your feedback about is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon. Sincerely, Front Desk Country Inn & Suites by Radisson, Jacksonville, FL
5.0分
其他
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Everything is great. Staff was nice and welcoming. Room is very clean as well as bathroom. Very quiet and great location by many restaurants. Would definitely book here again.
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酒店回复: Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Country Inn & Suites by Radisson, Jacksonville, FL.As a Choice Privileges Gold member you are truly valued.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,Country Inn & Suites by Radisson, Jacksonville, FL
3.0分
商务出差
the room had a bad smell and the bathroom was in a poor condition, overall the service was good and the breakfast was good also.
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酒店回复: Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the issues on your recent visit. I have shared your feedback with the Team to better handle these types of situations differently in the future.
2.0分
家庭亲子
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First, if wanting to take a hot or even just warm shower, good luck. The water temperature at max was luke warm, which is probably an overstatement. The hotel has a stale scent though out, kind of like a mildew scent. The rooms are clean but one towel had green stains on it.
The shower temperature and single towel discoloration could have been overlooked had that been the only issue.
The biggest complaint was check out is noon but house cleaning knocked on the door at 10AM to ask if leaving today. The reservation was for a single night, so seems like this wouldn’t have to be verified by house keeping 2 hours ahead of check out.
When checking in, the night front desk clerk offered a late check out of 1PM. I watched him write it down on a sheet, so it was notated for the morning clerk. Again, he offered it first and I gladly accepted since we were checking in so late.
However, at 11:30AM the front desk clerk, who I’m sure was a manger if not owner of the hotel, knocked on the door to remind of us a 12PM check out. When I informed her of the late check out, she made me give her an exact time of when we’d be leaving and seemed very rude about it.
At that time, we just got all our belonging together and left since being rushed out. It was a Sunday, not a holiday weekend so I highly doubt the hotel was going to be at max capacity for Sunday night.
Take your money else where unless you enjoy being rushed out.
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酒店回复: Apology for the experience you had with us. I have informed the staff with your concerns and we are working hard to take the steps of providing a more pleasurable stay for our guest.
3.0分
其他
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Initially I was given a room that had mold or mildew and lime stains inside the double-paned windows... in addition, there was a brown and yellow fungus growing (it was about 2 ft. long and 1.5 inches high). If you would like pictures, let me know how to send them. The staff was very courteous and apologetic; the second room they showed me had mold/mildew, but no fungus. The third (and acceptable) room had normal/clean/clear windows.
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酒店回复: Apology for the experience you had with us. I have informed the staff with your concerns and we are working hard to take the steps of providing a more pleasurable stay for our guest.
BEWARE**** This is not a safe place. I paid for this hotel, drive up and it was so scary that I didn’t attempt to go inside. I just immediately went to another area of town and booked another room. I would have given zero stars if I could have.
The staff was nice and the breakfast was good. Check-in very easy process. My only complaint has to be as soon as you walked into the room it was an awful smell. I had to go buy Lysol to cover it a little.
Loved the variety of food options. Rooms clean and ample parking. Staff helpful and professional.
Just not the best. The carpets need replacing. And the whole building just smells musky. I will say the sheets were clean and fresh so there is a plus but the bed was hard as a rock. Not the absolute worst hotel I have even been to but it’s second from the bottom.
Front desk was nice and polite. They had a nice breakfast set up. Only issues was shower head was broken and bed a little rickety.
Room was clean and recently renovated
Not muclh in the way of staff
Only there one night
Immediate location a little sketchy
But there is a mall across the hyway
All in sll a decent value gor the price
Breakfast was better than most
Everything is great. Staff was nice and welcoming. Room is very clean as well as bathroom. Very quiet and great location by many restaurants. Would definitely book here again.
the room had a bad smell and the bathroom was in a poor condition, overall the service was good and the breakfast was good also.
First, if wanting to take a hot or even just warm shower, good luck. The water temperature at max was luke warm, which is probably an overstatement. The hotel has a stale scent though out, kind of like a mildew scent. The rooms are clean but one towel had green stains on it.
The shower temperature and single towel discoloration could have been overlooked had that been the only issue.
The biggest complaint was check out is noon but house cleaning knocked on the door at 10AM to ask if leaving today. The reservation was for a single night, so seems like this wouldn’t have to be verified by house keeping 2 hours ahead of check out.
When checking in, the night front desk clerk offered a late check out of 1PM. I watched him write it down on a sheet, so it was notated for the morning clerk. Again, he offered it first and I gladly accepted since we were checking in so late.
However, at 11:30AM the front desk clerk, who I’m sure was a manger if not owner of the hotel, knocked on the door to remind of us a 12PM check out. When I informed her of the late check out, she made me give her an exact time of when we’d be leaving and seemed very rude about it.
At that time, we just got all our belonging together and left since being rushed out. It was a Sunday, not a holiday weekend so I highly doubt the hotel was going to be at max capacity for Sunday night.
Take your money else where unless you enjoy being rushed out.
Initially I was given a room that had mold or mildew and lime stains inside the double-paned windows... in addition, there was a brown and yellow fungus growing (it was about 2 ft. long and 1.5 inches high). If you would like pictures, let me know how to send them. The staff was very courteous and apologetic; the second room they showed me had mold/mildew, but no fungus. The third (and acceptable) room had normal/clean/clear windows.