酒店回复: Dear Guest, Thank you for bringing to my attention that there were issues with your stay. If you have the time, I would like to ask you to contact me with more information on the exact issues you experienced so that I can address them. Unfortunately, when you book through third party travel agents and prepay, you are paying them for the reservation, not the hotel. The hotel can agree to waive any charges and not bill the travel agent, however, it is up to your travel agent whether they will refund you or not. They have not contacted me to ask if I will waive the charges. When and if they do, I will agree to waive the charges. Again, please accept my sincere apologies for any inconvenience. I hope you had a blessed Thanksgiving holiday. Sincerely, Hotel Mgr

酒店回复: Dear Jennifer,Your experience is not one we're proud to read about. We are very sorry for the condition of the room you received and for any disturbances from neighboring guests. Hopefully, you shared your concerns with a team member, giving them a chance to provide a solution. Nevertheless, your feedback is valuable to us and will guide our efforts to improve our hospitality.