酒店回复: Dear Guest,Thank you for sharing your wonderful rating! We are pleased to know that you had a very nice experience during your stay. Our team is dedicated to providing a clean, comfortable, and welcoming environment for every guest, and it is rewarding to see that reflected in your feedback. We look forward to welcoming you back soon for another enjoyable and memorable visit.Sincerely, Miran PatelHotel Manager
1.0分
其他
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I resided in room 323 and as I was getting ready to sleep I notice something had bit me and it was a bed bug and I was not happy at all and yes they placed me in a different room
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酒店回复: Dear Guest,Thank you for sharing your experience during your stay. Guest comfort and a clean environment are priorities we take seriously. Your observation about room conditions helps us focus on maintaining thorough inspections and quality assurance. The decision to move you to a different room reflects our commitment to addressing concerns promptly. Feedback such as yours supports ongoing efforts to ensure every guest enjoys a restful and comfortable visit in line with our hotel’s high standards.Sincerely, Miran PatelHotel Manager.
2.0分
其他
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To start the hot tub was out of service, we did not figure this out until we fully booked got setteled and went down to see it was out of service. Next our room.. ac did not work properly and was very noisy it would go on and off all night with an awful noise, theres a rooster next door that goes off early morning and youll hear him. Shower was warm at the most on the hottest setting. We decided to leave our two night stay after the first night, found blood dripped around in the elevator and checked out to also hear another guy staying there saying he was lied to that he called about the hottub and they said it was working. Definitely will not stay here again.
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酒店回复: Dear Alexander,Thank you for sharing your detailed experience. We’re truly sorry for the multiple issues you encountered — the hot tub being out of service without prior notice, the noisy and malfunctioning AC, the early morning noise, and the unsatisfactory cleanliness you observed. Your feedback is important, and we will address these concerns with our team to improve communication, maintenance, and cleanliness. I hope that you will try us again.Sincerely, Hotel Manager.
5.0分
其他
The service guy on my checkout was very nice and I enjoyed my stay they refreshed our room and it was super clean
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酒店回复: Dear Griselda,Thank you for your kind feedback! We're glad to hear that the service during your checkout was pleasant and that you enjoyed your stay. It’s wonderful that your room was refreshed and super clean. Providing an outstanding stay is important to us, and we’re delighted that you enjoyed it. We hope to welcome you back soon for another great experience! Sincerely, Hotel Manager.
5.0分
其他
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I called to let them know I would be in LATE, I arrived around 4AM after driving all day, the manager was wide awake and alert. No issues with check in or check out. Very clean room as well, I slept in so idk about breakfast but they do offer free breakfast too!
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酒店回复: Dear Guest,Thank you for your perfect rating and detailed review. We are delighted to know that you had a smooth and pleasant experience from your late-night arrival to check-out. It is wonderful to hear that our manager provided attentive service and that you found your room exceptionally clean and comfortable. We appreciate your kind words about our breakfast offering as well. Your feedback means a lot to our team, and we look forward to welcoming you again soon for another enjoyable stay.Sincerely, Miran PatelHotel Manager
4.0分
商务出差
My room had a broken lamp and some stains. Breakfast was good and the workers were polite but no cranberry juice. They didn’t have toothbrushes for purchase.
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酒店回复: Dear Guest,Thank you for sharing your observations about your stay. Your comments about the room condition and breakfast experience provide valuable insight as we continually strive to maintain and improve our offerings. Our team is committed to attentive service and ensuring guest satisfaction, and feedback like yours helps guide those efforts. We appreciate your input and look forward to the opportunity.Sincerely, Miran PatelHotel Manager.
4.0分
其他
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I want to give "kudos" to the young man who was at the desk on the evening of October 13. As I came in, someone mentioned that the elevator on the property was not working and could not be fixed until the next day at the earliest. I was checking in with my special needs brother and it would have been difficult for him to climb the stairs. He found us a room that was just what we had reserved on the first floor! Great customer service!!
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酒店回复: Dear Guest,We truly appreciate your recognition of our team member’s attentiveness and dedication to accommodating your needs. Ensuring comfort and accessibility for all guests is a priority, and it is rewarding to know our staff went above and beyond to provide a suitable first-floor room for you and your brother. Your thoughtful feedback highlights the genuine care we strive to deliver. We look forward to welcoming you both back.Sincerely, Miran PatelHotel Manager.
1.0分
其他
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I will never use Travelocity or the La Quinta hotel again, since I had a reservation made and when I arrived at 10 pm when I went to check in, the reception told me that unfortunately the air conditioning in the bedroom was broken, and that they had no more rooms available, that they would give me a discount for that problem, which seems like a lack of professionalism to me, I asked to speak to the manager but he was not available, I had to look for another hotel at 11 pm to spend the night.
设施：挺好的。
卫生：挺干净
环境：还行。
服务：洗衣房的洗衣机有点问题，前台小姐姐还带我们去他们大的洗衣服洗衣服，烘干衣服。也不收费，人非常nice
房间挺宽敞的，卫生也整洁干净，服务态度很好，早餐种类很多呢，很好的体验
很不错
I resided in room 323 and as I was getting ready to sleep I notice something had bit me and it was a bed bug and I was not happy at all and yes they placed me in a different room
To start the hot tub was out of service, we did not figure this out until we fully booked got setteled and went down to see it was out of service. Next our room.. ac did not work properly and was very noisy it would go on and off all night with an awful noise, theres a rooster next door that goes off early morning and youll hear him. Shower was warm at the most on the hottest setting. We decided to leave our two night stay after the first night, found blood dripped around in the elevator and checked out to also hear another guy staying there saying he was lied to that he called about the hottub and they said it was working. Definitely will not stay here again.
The service guy on my checkout was very nice and I enjoyed my stay they refreshed our room and it was super clean
I called to let them know I would be in LATE, I arrived around 4AM after driving all day, the manager was wide awake and alert. No issues with check in or check out. Very clean room as well, I slept in so idk about breakfast but they do offer free breakfast too!
My room had a broken lamp and some stains. Breakfast was good and the workers were polite but no cranberry juice. They didn’t have toothbrushes for purchase.
I want to give "kudos" to the young man who was at the desk on the evening of October 13. As I came in, someone mentioned that the elevator on the property was not working and could not be fixed until the next day at the earliest. I was checking in with my special needs brother and it would have been difficult for him to climb the stairs. He found us a room that was just what we had reserved on the first floor! Great customer service!!
I will never use Travelocity or the La Quinta hotel again, since I had a reservation made and when I arrived at 10 pm when I went to check in, the reception told me that unfortunately the air conditioning in the bedroom was broken, and that they had no more rooms available, that they would give me a discount for that problem, which seems like a lack of professionalism to me, I asked to speak to the manager but he was not available, I had to look for another hotel at 11 pm to spend the night.