酒店回复: We are sorry to hear about your experience.We do listen to all customers complaints. Rest assured, we will be inspecting your room you stayed in to see what we can do better.We do hope you give us another chance and hope to see you soon again.
5.0分
其他
原文
翻译提供方：Google
可爱区
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酒店回复: Your feedback truly motivates our team to continue going above and beyond. Please feel free to reach out if there’s anything we can do to make your next visit even better. Thank you for choosing Knights Inn - The Knights Inn Team
5.0分
其他
原文
翻译提供方：Google
伟大的
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酒店回复: Thank you for staying with us. We will take this feedback to improve our property. We do hope down the line you do give us a chance again.
2.0分
其他
FL motel. Nothing more
Funky, moist, stains on every surface including the comforter. You get what you pay for. Staff was kind!!
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酒店回复: We’re sorry to hear about the cleanliness concerns during your stay. This isn’t the experience we want for our guests, and we’re addressing it with our team right away. Thank you for recognizing our friendly staff — we appreciate your feedback.The Knights Inn Baymeadows Team
1.0分
其他
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The bed sheets had cogarett burns and holes all in them. Cigarettes burns on the tables and the sheets and comforter stunk. They took the dual out of the refrigerator so you could never get it cold.
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酒店回复: Thank you for taking the time to share your feedback. We're very sorry to hear that your experience did not meet expectations, especially regarding the cleanliness and maintenance issues you mentioned. This is certainly not the standard we aim to uphold, and we will be addressing these concerns with our housekeeping and maintenance teams immediately. On a positive note, we're glad to hear that our staff made you feel welcomed — providing friendly and helpful service is something we take great pride in. We truly appreciate your comments, as they help us improve. If you would consider giving us another opportunity in the future, we’d love the chance to provide you with a much better stay.
3.0分
其他
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This place is not worth the money. Stains on the beds and walls. The toilet wouldnt flush had to flush it 3 times. This place is good if you just need a place to sleep. Dont expect cleanliness. Prob one of the dirtiest places ive stayed. The staff was very friendly and welcoming.
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酒店回复: Thank you for taking the time to share your feedback. We're very sorry to hear that your experience did not meet expectations, especially regarding the cleanliness and maintenance issues you mentioned. This is certainly not the standard we aim to uphold, and we will be addressing these concerns with our housekeeping and maintenance teams immediately.On a positive note, we're glad to hear that our staff made you feel welcomed — providing friendly and helpful service is something we take great pride in.We truly appreciate your comments, as they help us improve. If you would consider giving us another opportunity in the future, we’d love the chance to provide you with a much better stay.
2.0分
其他
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I stayed in a room with one king size bed, and the floor was literally broken under the carpet… it was like broken in half and you could see it and when you stepped on it, the whole TV and TV stand would shake. The carpets were very dirty. The walls were very dirty and the bathroom smelled. The sheets were clean which was good and they had cable. I wanted to get into the pool but they told me that they just put chemicals in it so that was a bummer.
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酒店回复: Thank you for sharing your feedback with us. We sincerely apologize for the issues you encountered during your stay. We take guest concerns seriously, and we are disappointed to hear about the condition of your room, as it does not reflect the standard we strive to maintain. We will be addressing the floor and carpet issues immediately, as well as inspecting the cleanliness of our rooms to ensure that this does not happen again.We also regret that the pool was unavailable due to recent maintenance. We understand how disappointing that can be, and we appreciate your patience with that matter.While we are glad to hear that the sheets were clean and the cable worked, we recognize there were several aspects of your stay that fell short, and for that, we truly apologize. Your comments will be shared with our team to make the necessary improvements.We value your feedback and hope you'll consider giving us another opportunity in the future.-We hope you give us another chance, we'd love to make it perfect for you.. anytime there is an issue, do not hesitate to come to the office so we can make it right!
3.0分
其他
Staff turned into very rude people!!
It started out great 👍 But, then the longer I stayed theh got more and more rude.
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酒店回复: "Thank you for sharing your experience. We’re happy to hear things started off well but truly sorry if that didn’t continue throughout your visit. That’s not the experience we want for our guests, and we’d love the chance to make it right. We appreciate your feedback and the opportunity to improve!" - The Knights Inn Team
2.0分
其他
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Every bit of this motel should be replaced, especially the ****** matresses. Staff was was the only positive. I even went and got pillows for my stay and i will ceremonially burning them later. Outside looked okay but dilapidated.
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酒店回复: Thank you for taking the time to share your experience. We sincerely regret that your stay did not meet expectations. While we’re pleased to hear that our staff provided a positive experience, we are very sorry for the condition of the accommodations. Guest comfort and cleanliness are our top priorities, and your feedback will be shared with our team as we work to improve. - The Knights Inn Team
5.0分
其他
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This hotel makes you feel like you are wanted! 👌
What a SURPRISINGLY AMAZING STAY! Between the peacefulness, the comfort, the staff, and OF COURSE, THE PRICE!!! Ive stayed at quite a few hotels from 5 star hotels to your average 2 star hotel and THIS STAY WAS BY FAR, THE BEST HOTEL IVE HAD THE PLEASURE OF STAYING AT in a VERY LONG TIME!! The front desk staff was amazing! The two men that I had the pleasure of dealing with during my stay went above and beyond what you would expect and they did so with a smile on her face and you could tell they truly enjoyed what they do! Also, the housekeepers were truly on point and I never had to want for anything and during the few days I was there, every single staff member were amazing, truly! Thank you so very much for making a stay that was already stressful enough between the reason I was there and what not thank you for making it that much less stressful! I would definitely definitely definitely recommend this hotel!
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酒店回复: Thank you so much for your kind and detailed review! We're thrilled to hear that your stay exceeded your expectations in so many ways. It's wonderful to know that our staff made such a positive impact, and we'll be sure to pass on your compliments to the front desk team and housekeepers. We understand how important it is to have a stress-free stay, and we're so glad we could help make yours more comfortable. Your recommendation means the world to us, and we can't wait to welcome you back on your next visit! Safe travels, and thank you again for choosing us!
非常糟糕
可爱区
伟大的
FL motel. Nothing more
Funky, moist, stains on every surface including the comforter. You get what you pay for. Staff was kind!!
The bed sheets had cogarett burns and holes all in them. Cigarettes burns on the tables and the sheets and comforter stunk. They took the dual out of the refrigerator so you could never get it cold.
This place is not worth the money. Stains on the beds and walls. The toilet wouldnt flush had to flush it 3 times. This place is good if you just need a place to sleep. Dont expect cleanliness. Prob one of the dirtiest places ive stayed. The staff was very friendly and welcoming.
I stayed in a room with one king size bed, and the floor was literally broken under the carpet… it was like broken in half and you could see it and when you stepped on it, the whole TV and TV stand would shake. The carpets were very dirty. The walls were very dirty and the bathroom smelled. The sheets were clean which was good and they had cable. I wanted to get into the pool but they told me that they just put chemicals in it so that was a bummer.
Staff turned into very rude people!!
It started out great 👍 But, then the longer I stayed theh got more and more rude.
Every bit of this motel should be replaced, especially the ****** matresses. Staff was was the only positive. I even went and got pillows for my stay and i will ceremonially burning them later. Outside looked okay but dilapidated.
This hotel makes you feel like you are wanted! 👌
What a SURPRISINGLY AMAZING STAY! Between the peacefulness, the comfort, the staff, and OF COURSE, THE PRICE!!! Ive stayed at quite a few hotels from 5 star hotels to your average 2 star hotel and THIS STAY WAS BY FAR, THE BEST HOTEL IVE HAD THE PLEASURE OF STAYING AT in a VERY LONG TIME!! The front desk staff was amazing! The two men that I had the pleasure of dealing with during my stay went above and beyond what you would expect and they did so with a smile on her face and you could tell they truly enjoyed what they do! Also, the housekeepers were truly on point and I never had to want for anything and during the few days I was there, every single staff member were amazing, truly! Thank you so very much for making a stay that was already stressful enough between the reason I was there and what not thank you for making it that much less stressful! I would definitely definitely definitely recommend this hotel!