酒店回复: We are sorry to hear about your experience.We do listen to all customers complaints. Rest assured, we will be inspecting your room you stayed in to see what we can do better.We do hope you give us another chance and hope to see you soon again.
5.0分
其他
原文
翻译提供方：Google
可爱区
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酒店回复: Your feedback truly motivates our team to continue going above and beyond. Please feel free to reach out if there’s anything we can do to make your next visit even better. Thank you for choosing Knights Inn - The Knights Inn Team
5.0分
其他
原文
翻译提供方：Google
伟大的
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酒店回复: Thank you for staying with us. We will take this feedback to improve our property. We do hope down the line you do give us a chance again.
1.0分
其他
The room was real grungy shower was scary pillows were flat as a board fridge didnt work microwave actually locked my food in it
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酒店回复: Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience, as it does not reflect the standards we aim to provide our guests. The issues you mentioned — including the condition of the room, the shower, the pillows, and the fridge — are unacceptable, and we appreciate you bringing them to our attention.Regarding the microwave, it does have a built-in safety feature that keeps the door locked until the heating cycle is fully completed. However, we understand this may have caused confusion, and we appreciate you pointing it out.We will be addressing the shower concerns and replacing the pillows to ensure better comfort for future stays. Our maintenance and housekeeping teams have already been notified so these issues can be corrected promptly.Your comfort and satisfaction are extremely important to us. If you’re willing, please contact us directly so we can follow up with you personally and work toward a better resolution. Thank you again for your feedback, and we hope to have the opportunity to provide you with a much improved stay in the future.
2.0分
其他
FL motel. Nothing more
Funky, moist, stains on every surface including the comforter. You get what you pay for. Staff was kind!!
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酒店回复: We’re sorry to hear about the cleanliness concerns during your stay. This isn’t the experience we want for our guests, and we’re addressing it with our team right away. Thank you for recognizing our friendly staff — we appreciate your feedback.The Knights Inn Baymeadows Team
1.0分
其他
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The bed sheets had cogarett burns and holes all in them. Cigarettes burns on the tables and the sheets and comforter stunk. They took the dual out of the refrigerator so you could never get it cold.
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酒店回复: Thank you for taking the time to share your feedback. We're very sorry to hear that your experience did not meet expectations, especially regarding the cleanliness and maintenance issues you mentioned. This is certainly not the standard we aim to uphold, and we will be addressing these concerns with our housekeeping and maintenance teams immediately. On a positive note, we're glad to hear that our staff made you feel welcomed — providing friendly and helpful service is something we take great pride in. We truly appreciate your comments, as they help us improve. If you would consider giving us another opportunity in the future, we’d love the chance to provide you with a much better stay.
3.0分
其他
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This place is not worth the money. Stains on the beds and walls. The toilet wouldnt flush had to flush it 3 times. This place is good if you just need a place to sleep. Dont expect cleanliness. Prob one of the dirtiest places ive stayed. The staff was very friendly and welcoming.
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酒店回复: Thank you for taking the time to share your feedback. We're very sorry to hear that your experience did not meet expectations, especially regarding the cleanliness and maintenance issues you mentioned. This is certainly not the standard we aim to uphold, and we will be addressing these concerns with our housekeeping and maintenance teams immediately.On a positive note, we're glad to hear that our staff made you feel welcomed — providing friendly and helpful service is something we take great pride in.We truly appreciate your comments, as they help us improve. If you would consider giving us another opportunity in the future, we’d love the chance to provide you with a much better stay.
2.0分
其他
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I stayed in a room with one king size bed, and the floor was literally broken under the carpet… it was like broken in half and you could see it and when you stepped on it, the whole TV and TV stand would shake. The carpets were very dirty. The walls were very dirty and the bathroom smelled. The sheets were clean which was good and they had cable. I wanted to get into the pool but they told me that they just put chemicals in it so that was a bummer.
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酒店回复: Thank you for sharing your feedback with us. We sincerely apologize for the issues you encountered during your stay. We take guest concerns seriously, and we are disappointed to hear about the condition of your room, as it does not reflect the standard we strive to maintain. We will be addressing the floor and carpet issues immediately, as well as inspecting the cleanliness of our rooms to ensure that this does not happen again.We also regret that the pool was unavailable due to recent maintenance. We understand how disappointing that can be, and we appreciate your patience with that matter.While we are glad to hear that the sheets were clean and the cable worked, we recognize there were several aspects of your stay that fell short, and for that, we truly apologize. Your comments will be shared with our team to make the necessary improvements.We value your feedback and hope you'll consider giving us another opportunity in the future.-We hope you give us another chance, we'd love to make it perfect for you.. anytime there is an issue, do not hesitate to come to the office so we can make it right!
5.0分
其他
Nothing additional to add at this time.
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酒店回复: Thank you so much for your perfect 10/10 review! We’re absolutely delighted to know you had such a wonderful stay with us. Your kind words mean a great deal to our team, and we’re thrilled we could make your experience enjoyable.
3.0分
其他
Staff turned into very rude people!!
It started out great 👍 But, then the longer I stayed theh got more and more rude.
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酒店回复: "Thank you for sharing your experience. We’re happy to hear things started off well but truly sorry if that didn’t continue throughout your visit. That’s not the experience we want for our guests, and we’d love the chance to make it right. We appreciate your feedback and the opportunity to improve!" - The Knights Inn Team
非常糟糕
可爱区
伟大的
The room was real grungy shower was scary pillows were flat as a board fridge didnt work microwave actually locked my food in it
FL motel. Nothing more
Funky, moist, stains on every surface including the comforter. You get what you pay for. Staff was kind!!
The bed sheets had cogarett burns and holes all in them. Cigarettes burns on the tables and the sheets and comforter stunk. They took the dual out of the refrigerator so you could never get it cold.
This place is not worth the money. Stains on the beds and walls. The toilet wouldnt flush had to flush it 3 times. This place is good if you just need a place to sleep. Dont expect cleanliness. Prob one of the dirtiest places ive stayed. The staff was very friendly and welcoming.
I stayed in a room with one king size bed, and the floor was literally broken under the carpet… it was like broken in half and you could see it and when you stepped on it, the whole TV and TV stand would shake. The carpets were very dirty. The walls were very dirty and the bathroom smelled. The sheets were clean which was good and they had cable. I wanted to get into the pool but they told me that they just put chemicals in it so that was a bummer.
Nothing additional to add at this time.
Staff turned into very rude people!!
It started out great 👍 But, then the longer I stayed theh got more and more rude.