The room the manager gave us, was not clean, when you first open the door you can clearly see the floor hasn’t been swept or mopped, a lot of dirt, hair on the sheets, bathroom wasn’t cleaned, mirrors not washed. Turned the light switch on and nothing, no lights. I asked if they had cleaning products that they could leave for me to clean it or if they could clean it. They took me to another room which was cleaner, but clearly wasn’t cleaned thoroughly. Manager told me to get my items and leave, denying me service. I am still waiting refund for my room. I was in town for a funeral, and had no place to go, I couldn’t even change my outfit for the funeral at the hotel. Manager was very rude and who ever he had with him, just stared at me with an angry look. Like he was trying to intimidate me. But I pay for a room, a room that should be cleaned. I get things happen, cleaners get busy, things get missed. No biggie, but this was the first time I have ever been kicked out of a hotel for asking for cleaning supplies, or for house keeping to come. I was only able to get a couple pictures, manager saw me taking pictures and got upset. My family witnessed the uncleanliness of the room.
1.0分
家庭亲子
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Our room was filthy. Used comb on the nightstand, feces on toilet, clumps of hair on floor. This was the second time we have stayed at this location, first time gave them a pass thought maybe they had a bad day unfortunately seems like it is a standard.
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酒店回复: Hello Carrianne,Thank you for your feedback regarding your recent stay. We take cleanliness very seriously and your comments will be shared with our management team to ensure the necessary improvements are made. We appreciate your loyalty and understand your concerns; your experience is important to us as we strive to provide the best possible service and environment for all of our guests.
3.0分
家庭亲子
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The property was fine for what we needed it for. It's not the cheapest nor the most expensive but it served it's purpose, sleeping and showering. Great location tho!
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酒店回复: Hello Sandy, Thank you for sharing your feedback. We're glad to hear that our location met your needs and that the property served its purpose for your stay. We appreciate your insights and hope you enjoyed your time in the area. Your experience is valuable to us as we strive to provide a welcoming environment for all our guests. We hope you'll consider staying with us again in the future.
1.0分
其他
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The phone in the room didnt work. There was no deain atopper in the tub. We had to beg them to get a drain stopper. The rooms was nasty and there was mols on the curtain. They lied about havinf a pool.
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酒店回复: Hi Kaylee! Thank you for sharing your experience. We deeply apologize for the issues you faced during your stay, including the malfunctioning phone, missing drain stopper, cleanliness concerns, and miscommunication about amenities. These issues do not meet our standards, and we appreciate you bringing them to our attention. Rest assured, we will be addressing these concerns to improve the guest experience moving forward.
1.0分
家庭亲子
The rooms were dirty, had water coming up from the floors, drunk people oitside, holes in the celing from water damage mold on the curtains
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酒店回复: Hi Raven! Thank you for sharing your feedback. We sincerely apologize for the condition of your room during your stay and the issues you encountered with cleanliness, water damage, and noise. Please know that this is not the standard we aim to provide, and your concerns about the mold and other issues have been noted. We will be addressing these matters with our team to ensure a more comfortable experience for future guests. We truly appreciate you bringing this to our attention.
1.0分
商务出差
The place has roaches bad and the staff is very rude when u say something about it
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酒店回复: Hi Debbey! A clean and comfortable environment is essential, and it's disappointing to hear about your experience. This concern will be addressed with the appropriate teams to ensure proper pest control and housekeeping measures are in place.
1.0分
其他
I changed rooms twice and both times had bugs
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酒店回复: Hi Debbey! We sincerely regret that your stay was impacted by this issue. Providing a clean and comfortable environment is a priority, and we take concerns like this very seriously. Your feedback will be shared with the appropriate team to ensure proper measures are taken. We appreciate you bringing this to our attention.
5.0分
其他
Mt only requirements are clean room and bed and pleasant people. I got all that and a pool. Bonus!!
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酒店回复: Hi Charlotte! Thank you for your fantastic review! We're delighted to hear that we met your requirements with a clean room, comfortable bed, and pleasant staff. We're glad you enjoyed the bonus of our pool as well! Your satisfaction is important to us, and we look forward to welcoming you back to Econo Lodge & Suites Clarksville for another great stay soon!
1.0分
商务出差
The place is full of roaches and it’s nasty
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酒店回复: Hi Debbey! A clean and comfortable environment is essential, and it's disappointing to hear about your experience. This concern will be addressed with the appropriate teams to ensure proper pest control and housekeeping measures are in place.
4.0分
其他
I love the fact that they have decent looking/smelling smoking rooms. TV's/cable could use an upgrade.
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酒店回复: Hi Julia! Thank you for your feedback and positive rating! We're glad to hear that you appreciate our decent-looking and smelling smoking rooms. Your comment about the TVs and cable needing an upgrade is noted, and we will take this into consideration as we continue to improve our amenities. Your satisfaction is important to us, and we look forward to welcoming you back to Econo Lodge & Suites Clarksville for another pleasant stay in the future!
The room the manager gave us, was not clean, when you first open the door you can clearly see the floor hasn’t been swept or mopped, a lot of dirt, hair on the sheets, bathroom wasn’t cleaned, mirrors not washed. Turned the light switch on and nothing, no lights. I asked if they had cleaning products that they could leave for me to clean it or if they could clean it. They took me to another room which was cleaner, but clearly wasn’t cleaned thoroughly. Manager told me to get my items and leave, denying me service. I am still waiting refund for my room. I was in town for a funeral, and had no place to go, I couldn’t even change my outfit for the funeral at the hotel. Manager was very rude and who ever he had with him, just stared at me with an angry look. Like he was trying to intimidate me. But I pay for a room, a room that should be cleaned. I get things happen, cleaners get busy, things get missed. No biggie, but this was the first time I have ever been kicked out of a hotel for asking for cleaning supplies, or for house keeping to come. I was only able to get a couple pictures, manager saw me taking pictures and got upset. My family witnessed the uncleanliness of the room.
Our room was filthy. Used comb on the nightstand, feces on toilet, clumps of hair on floor. This was the second time we have stayed at this location, first time gave them a pass thought maybe they had a bad day unfortunately seems like it is a standard.
The property was fine for what we needed it for. It's not the cheapest nor the most expensive but it served it's purpose, sleeping and showering. Great location tho!
The phone in the room didnt work. There was no deain atopper in the tub. We had to beg them to get a drain stopper. The rooms was nasty and there was mols on the curtain. They lied about havinf a pool.
The rooms were dirty, had water coming up from the floors, drunk people oitside, holes in the celing from water damage mold on the curtains
The place has roaches bad and the staff is very rude when u say something about it
I changed rooms twice and both times had bugs
Mt only requirements are clean room and bed and pleasant people. I got all that and a pool. Bonus!!
The place is full of roaches and it’s nasty
I love the fact that they have decent looking/smelling smoking rooms. TV's/cable could use an upgrade.