酒店回复: Dear Jerry, Thank you for taking the time to share your experience. We are sorry to hear that your visit did not meet expectations and that you encountered such distressing circumstances as you and your wife experienced upon arrival. The safety and well-being of our guests are our highest priorities, and we deeply regret that you felt unsafe and unable to stay. We understand the importance of a clean, secure, and welcoming environment. We are currently reviewing your feedback for the issues you raised, including the condition of the room and the surrounding area. This is not the standard we strive to uphold, and we are taking steps to ensure these concerns are addressed immediately. Regarding the refund, we understand your frustration. Since your reservation was made through a booking site, their policies govern the refund process. Please connect with them directly for further assistance. We hope to have the opportunity to make things right and restore your confidence in our property.Sincerely,Hotel Management

酒店回复: Dear James, Thank you for sharing your feedback. We’re glad the bed and pillows provided you with comfort during your stay. We work hard to provide outstanding service while offering many complimentary amenities to ensure our guests enjoy a great stay at a great price. Therefore, we apologize that the laundry facility and television did not meet your expectations. Your comments will be shared with our team as we continue working to improve our amenities. We appreciate your perspective and hope to welcome you back for a more enjoyable experience.Sincerely,Hotel Management 

酒店回复: Dear Marco,Thank you for your feedback! We are glad you had a positive experience. We appreciate your concern regarding security, and we take guest safety seriously. Your suggestion will be shared with the team at Extended Stay America as we continually strive to improve. We look forward to welcoming you back in the future.Sincerely,Hotel Management

酒店回复: Dear Aditya, Thank you for sharing your feedback. We are deeply concerned to hear about the issues you encountered during your stay and sincerely apologize for the distress this caused. Guest safety and comfort are our highest priorities, and our team is immediately addressing the issue, implementing thorough inspections and necessary treatments. Additionally, we will also share this with our housekeeping team to ensure that we consistently meet the highest standards of cleanliness. We are committed to providing a comfortable experience for all our guests, and we hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management

酒店回复: Dear Sabrina, It was a pleasure having you stay with us. We are glad you enjoyed most of your visit and were impressed with our location. However, we apologize for any housekeeping oversights around your suite. Thank you for this valuable feedback, and we hope to have another opportunity to provide you with a completely flawless visit the next time you are in the area.Sincerely,Hotel Management

酒店回复: Dear BARBARA, Thank you for taking the time to share your feedback with us. We regret that your stay did not meet expectations and apologize for the inconvenience caused by the missing couch, the condition of the bathroom, and other facilities. While we strive to deliver accurate room features and a comfortable experience, we're sorry for falling short in this instance. Please be assured that your comments have been shared with our team, allowing us to prioritize the necessary updates and improvements. Your insights are invaluable to us as we continue to strive for improved guest experiences. We hope you'll consider giving us another opportunity in the future.Sincerely,Hotel Management

酒店回复: Dear Pepper, Thank you for being our guest and for taking the time to share your experience. We’re very sorry to learn of the conditions that led you to cancel your stay. Your concerns regarding cleanliness, the condition of the property, and the mention of pests are taken seriously. While we maintain strict protocols for hygiene and prevention, we will thoroughly inspect and address the areas mentioned as a precaution. We understand how upsetting this must have been and regret the inconvenience caused. Your feedback is important to us, and we hope to have the chance to provide a much better experience in the future.Sincerely,Hotel Management 

酒店回复: Dear Rachel, Thank you for sharing your feedback. We sincerely regret the disappointment you experienced during your stay. Please be assured that we follow the highest standards for cleanliness and pest control. As a precaution, the accommodation you occupy will receive professional treatment. We appreciate you bringing this matter to our attention at checkout. Your comments have been shared with the team to help ensure greater attentiveness in future interactions. We hope you will consider giving us another chance to provide a more comfortable and hassle-free experience.Sincerely,Hotel Management