酒店回复: Dear Jerry, Thank you for taking the time to share your experience. We are sorry to hear that your visit did not meet expectations and that you encountered such distressing circumstances as you and your wife experienced upon arrival. The safety and well-being of our guests are our highest priorities, and we deeply regret that you felt unsafe and unable to stay. We understand the importance of a clean, secure, and welcoming environment. We are currently reviewing your feedback for the issues you raised, including the condition of the room and the surrounding area. This is not the standard we strive to uphold, and we are taking steps to ensure these concerns are addressed immediately. Regarding the refund, we understand your frustration. Since your reservation was made through a booking site, their policies govern the refund process. Please connect with them directly for further assistance. We hope to have the opportunity to make things right and restore your confidence in our property.Sincerely,Hotel Management
3.0分
商务出差
原文
翻译提供方：Google
High & Low
洗衣设施条件很差，而且价格昂贵。电视很小，而且不太好用。床和枕头很棒——非常舒服。
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酒店回复: Dear James, Thank you for sharing your feedback. We’re glad the bed and pillows provided you with comfort during your stay. We work hard to provide outstanding service while offering many complimentary amenities to ensure our guests enjoy a great stay at a great price. Therefore, we apologize that the laundry facility and television did not meet your expectations. Your comments will be shared with our team as we continue working to improve our amenities. We appreciate your perspective and hope to welcome you back for a more enjoyable experience.Sincerely,Hotel Management
4.0分
情侣出游
原文
翻译提供方：Google
很好，只是应该让酒店出入口更加安全。
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酒店回复: Dear Marco,Thank you for your feedback! We are glad you had a positive experience. We appreciate your concern regarding security, and we take guest safety seriously. Your suggestion will be shared with the team at Extended Stay America as we continually strive to improve. We look forward to welcoming you back in the future.Sincerely,Hotel Management
1.0分
商务出差
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The room was deplorable. I’ve requested a refund. This property should be closed for major renovations and upgrades. I would rather sleep in my vehicle or under a bridge in a tent before ever staying at this property.
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酒店回复: Dear Guest, Thank you for sharing your feedback. We regret that the overall impression of the property felt less than expected. Your comments are important, and we will be reviewing ways to refresh and improve our facilities to better meet guest expectations. We appreciate your input and hope to welcome you back with a more updated and comfortable stay in the future.Sincerely, Hotel Management
5.0分
其他
Rm is ok serves it purpose tub needs attention and toilet needs deep cleaning ,but overall it's good
3.0分
其他
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Room 312 is a decent room no carpet em 104 is decent the carpet seems to be cleaned the tub needed work but I got that straightened. The hotel needs to replace the chairs in the kitchen and maybe put a small table with two chairs to give it that home feel like advertised. You can get pots and pans from them also. The staff are helpful and nice.
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酒店回复: Dear Guest, Thank you for sharing your detailed experience. We are glad to hear you found your suite comfortable and appreciated the cleanliness and helpful staff. It is also good to know that our kitchenware helped you to stay better. However, we are sorry for any disappointment caused. Your suggestions about the kitchen chairs are very insightful, and we will be sure to pass them along to our team for consideration. We appreciate your input and look forward to welcoming you back again soon!Sincerely,Hotel Management
1.0分
其他
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Worst experience I’ve ever had staying at a hotel anywhere. It did not come furnished with any cookware or dish ware the way it is advertised. When I did request some they gave me the most battered up dirty looking utensils. The entire place stunk like mildew or rotten meat.
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酒店回复: Dear Guest, We are sorry to hear about your experience. What you described is far from the standards we aim to uphold, and we sincerely apologize for the condition of the cookware and the unpleasant odor you encountered. Your comments have been shared with our housekeeping and maintenance teams for immediate review and corrective action. We appreciate you bringing these concerns to our attention and regret that your stay was not more comfortable. We hope to have the opportunity to provide a significantly better experience in the future.Sincerely, Hotel Management
1.0分
商务出差
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The room was nasty, toilet had blood from previous people, you could easily tell room had not been cleaned properly ever. The carpet was stained, groups of people drinking and smoking outside the hotel.
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酒店回复: Dear Guest, Thank you for choosing us. We sincerely apologize for these issues that impacted your stay. We never mean to disappoint our guests in any way, and we appreciate you bringing these concerns to our attention. Our top priority is to take care of our guests, so please be assured that we will follow up on these matters to ensure a more wonderful experience for every guest who enters our doors. We appreciate your thoughts on this matter and your patience. We hope you will return so that we can have an opportunity to provide you with a better experience.Sincerely,Hotel Management
5.0分
其他
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Furniture was a bit worn and dated but the room was clean, facilities were in good shape, exteriors had no litter. A welcoming environment for a modestly priced room. Thank you for a great stay!
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酒店回复: Dear Jeff, Thank you for your thoughtful feedback! We are glad to hear that you enjoyed a clean and welcoming environment, and that our facilities and exterior upkeep met your expectations. However, we are sorry for any disappointment you had with the furniture. We appreciate your understanding and are always working to improve our accommodations. It’s wonderful to know you found value in your stay, and we appreciate your kind words. We look forward to welcoming you back again soon!Sincerely, Hotel Management
前台员工很有礼貌。客房清洁服务可以再好一点，我房间的地板没有吸尘。但总的来说，这是一个不错的住处。
最后甚至没有入住，******* 也不愿意退款。抵达后，设施与广告上描述的不符。停车场里到处都是无家可归的人，其中一个精神恍惚，光着身子在地上干活。进入房间后，闻到一股难闻的体臭，床摇摇晃晃，好像要掉下来一样，卫生间的灯短路了，时亮时灭，还发出嗡嗡声。我有一个残疾的妻子，我们当时觉得她住在那里不安全。我们回到前台，说明我们不打算入住以及原因，她说我们必须联系 ******* 退款，并说他们会联系她以核实我们确实没有入住。妻子联系了他们，但他们不退款。远离这家设施！
High & Low
洗衣设施条件很差，而且价格昂贵。电视很小，而且不太好用。床和枕头很棒——非常舒服。
很好，只是应该让酒店出入口更加安全。
The room was deplorable. I’ve requested a refund. This property should be closed for major renovations and upgrades. I would rather sleep in my vehicle or under a bridge in a tent before ever staying at this property.
Rm is ok serves it purpose tub needs attention and toilet needs deep cleaning ,but overall it's good
Room 312 is a decent room no carpet em 104 is decent the carpet seems to be cleaned the tub needed work but I got that straightened. The hotel needs to replace the chairs in the kitchen and maybe put a small table with two chairs to give it that home feel like advertised. You can get pots and pans from them also. The staff are helpful and nice.
Worst experience I’ve ever had staying at a hotel anywhere. It did not come furnished with any cookware or dish ware the way it is advertised. When I did request some they gave me the most battered up dirty looking utensils. The entire place stunk like mildew or rotten meat.
The room was nasty, toilet had blood from previous people, you could easily tell room had not been cleaned properly ever. The carpet was stained, groups of people drinking and smoking outside the hotel.
Furniture was a bit worn and dated but the room was clean, facilities were in good shape, exteriors had no litter. A welcoming environment for a modestly priced room. Thank you for a great stay!