酒店回复: Dear Guest,Thank you for your feedback. We sincerely apologize for the disappointment regarding the advertised lunch not being available. Your comments have been noted and shared with our team to ensure better accuracy in our offerings moving forward.
4.0分
其他
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Honestly this motel was a best bang for your buck kind of stay. Our only complaint at all was the floor in the room. It was gritty & we had to wear shoes. I walked around in socks & they turned black on the bottom. I washed my feet 6 times in a 3 night stay.
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酒店回复: Thank you for your review and for choosing to stay with us. We’re glad you found value in your stay, but I’m very sorry about the condition of the floor. That’s not the level of cleanliness we expect, and we’ll be addressing this with our housekeeping team immediately. We appreciate you bringing it to our attention.
1.0分
其他
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AC made the room have a weird smell and it caused migraine .. I notified the front desk and asked to be moved to another room and had to argue with Mike, regarding getting another room … ended up sleeping in my truck in the parking lot because the room , the smell and the migraines were unbearable.. room was only good for showering and keeping my belongings safe
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酒店回复: Thanks for letting us know. I’m truly sorry for the discomfort and trouble you experienced. That’s not the stay we want for any guest. I’ve shared your feedback with our team so we can make things right. We’d love a chance to welcome you back and provide the comfort and care you deserve.
5.0分
其他
Very polite and professional staff. Room was spacious and clean and conveniently located to shopping centers. I will stay again.
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酒店回复: Thank you for taking the time to complete the survey regarding your recent stay at our property.Your business is significant to us, and we value your feedback. You are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,SureStay by Best Western Jacksonville Airport
4.0分
家庭亲子
Sheets and pillowcases were stained. Microwave needs to be replaced
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酒店回复: Thank you for letting us know. I’m very sorry about the stained linens and the condition of the microwave—this is not the standard we aim to uphold. We’ll address these issues immediately. We appreciate your feedback and the chance to improve.
5.0分
情侣出游
Room was very clean. Very friendly staff. Would definitely stay there again
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酒店回复: Thank you so much for your kind words! We're thrilled to hear you enjoyed the cleanliness of your room and the friendliness of our team. It means a lot to know you'd choose to stay with us again—we look forward to welcoming you back!
4.0分
商务出差
Worth it
Such a find! It's close to airport parking. Secure. Quiet. Great nights sleep. Ty!
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酒店回复: Thank you for your wonderful feedback. We’re delighted to know you appreciated the convenient location, secure environment, and quiet setting that contributed to a great night’s rest. We look forward to hosting you again soon
5.0分
其他
Spacious, pet friendly rooms w refrig & microwave
Spacious room, comfortable bed,refrigerator,microwave, pet friendly and friendly,helpful staff
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酒店回复: Dear Guest,Thank you for your kind feedback! We're glad you enjoyed the spacious, pet-friendly room along with the convenient amenities like the refrigerator and microwave. It's great to hear our staff made your stay even more pleasant. We look forward to welcoming you back!
1.0分
家庭亲子
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It was very clean, the room had a bad odor to too. It wasnt nothing like the pictures that is on the on the internet. Had to go and buy more towels. It was 3 in my room they woundnt give an extra set of towels with me paying for them. Wasnt please with this hotel at all.
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酒店回复: Hi Ollie,Thank you for sharing your experience. We’re glad to hear you found the room clean, but we sincerely apologise for the odor, lack of towel availability, and the discrepancy between your expectations and the actual accommodations. Your feedback has been shared with our team to address these concerns and improve guest satisfaction. Hope to serve you better next time.
离机场很近
尽管广告上说有午餐，但却没有……令人失望！！！
Honestly this motel was a best bang for your buck kind of stay. Our only complaint at all was the floor in the room. It was gritty & we had to wear shoes. I walked around in socks & they turned black on the bottom. I washed my feet 6 times in a 3 night stay.
AC made the room have a weird smell and it caused migraine .. I notified the front desk and asked to be moved to another room and had to argue with Mike, regarding getting another room … ended up sleeping in my truck in the parking lot because the room , the smell and the migraines were unbearable.. room was only good for showering and keeping my belongings safe
Very polite and professional staff. Room was spacious and clean and conveniently located to shopping centers. I will stay again.
Sheets and pillowcases were stained. Microwave needs to be replaced
Room was very clean. Very friendly staff. Would definitely stay there again
Worth it
Such a find! It's close to airport parking. Secure. Quiet. Great nights sleep. Ty!
Spacious, pet friendly rooms w refrig & microwave
Spacious room, comfortable bed,refrigerator,microwave, pet friendly and friendly,helpful staff
It was very clean, the room had a bad odor to too. It wasnt nothing like the pictures that is on the on the internet. Had to go and buy more towels. It was 3 in my room they woundnt give an extra set of towels with me paying for them. Wasnt please with this hotel at all.