酒店回复: Cher client,Merci d'avoir pris le temps de nous faire part de votre expérience au Red Roof Inn Fort Worth West. Je suis désolé que votre expérience n'ait pas été à la hauteur de vos attentes. Veuillez accepter nos plus sincères excuses pour l'état de l'hôtel. Nous sommes néanmoins ravis que vous ayez trouvé le rapport qualité-prix satisfaisant.Chez Red Roof, nous souhaitons avoir votre confiance en notre capacité à éviter de tels problèmes à l'avenir. Sachez que nous vous apprécions et que vous nous faites confiance. Nous espérons que vous nous donnerez l'occasion de vous offrir un meilleur séjour lors de votre prochain séjour dans la région.Sincèrement,IshiDirection Red RoofSpécialiste RediResponse
4.0分
其他
原文
翻译提供方：Google
一切都很好，除了毛巾，它们很脏。
2.0分
其他
Due to the heavy rain. the water leaked under the front door. had a huge puddle in front of the door.
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Fort Worth West. We are sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the possible water leakage you might have experienced due to heavy rain. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business.We do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with a better experience.Very truly yours,ZinniaRed Roof ManagementRediResponse Specialist
3.0分
其他
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The room had a weird pine smell, comforters had bad stains on them,. Called front desk to ask for a broom and some cleaning supplies the guy brought a broom no dust pan or cleaning supplies.i ended up sweeping so he could get the dust pan clearly had not been swept well. But the price was affordable and the guy did try. Oh there is no pool and it looked like a bomb went off in the hotel due to part of it being on fire. Still very strong smell of fire.
1.0分
其他
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I didn't stay at this hotel.
After 1 1/2 hours with ******* rep was booked into "premium" room at In Town Suites in Arlington.
Thought prior hotel was worse I had ever seen, this was much worse.
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Fort Worth West. We're disheartened to read your comments; however, I fear you might have our location confused with another. We'd appreciate a clarification to ensure we address any issues accurately.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Very truly yours,PrincessRed Roof ManagementRediResponse Specialist
1.0分
商务出差
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The building should be condemned. Do not stay here
Red Roof
I am convinced that the family that owns this property either hates hospitality or just doesn’t care anymore probably a bit of both.
There’s a for sale sign on the property, which is an indication to me that they checked out a long time ago.
I’m gonna share with the meaning of hospitality is since they forgot.
Hospitality encompasses the relationship between a host and guest, characterized by generous and friendly treatment, often involving the reception and entertainment of guests in a comfortable and welcoming environment.
I attempted to check in at 3:15. I was told that I had to wait till 4 PM. I thought maybe it’s because my room wasn’t ready when I checked into my room I realize there were dead insects in my sink and my bathtub which indicates to me that I wasn’t waiting for the room to be cleaned. I was just waiting because someone wants to make people wait for no reason.
Two other guests tried to check in around the same time and since the lobby was locked, they had to wait outside in 100° heat shame on you. What a pathetic excuse for a hotel owner
I’ve stayed at many red roof ends in my life. I would’ve never considered it to be a bargain basement chain until the stay at this property. I cannot believe that it’s allowed to be called the Red Roof Inn.
The door to the room has been bent. You can see part of the outside of the door on the inside. There’s a big gap at the bottom of the door.
The rusted and empty Kleenex container on the wal
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酒店回复: Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Red Roof Inn Fort Worth West. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the state of the hotel and the condition of the door. I am sharing your feedback with the rest of our team to ensure that your concerns are addressed.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We do hope that you will return to our hotel, or any of our other brand locations in the future.Very truly yours,IshiRed Roof Management RediResponse Specialist
1.0分
其他
I was not allowed to go into my own room I was told that I didn't pay even though I paid to y'all site and charge $73 just to be able to get in my room
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酒店回复: Dear Shamika,Thank you for taking the time to tell us about your experience at the Red Roof Inn Fort Worth West. I am so sorry to hear about the experienced accessing your room. It's disheartening to learn that there was confusion regarding your payment, especially after you had already paid through our site. Please accept my sincere apologies for the inconvenience and frustration this caused.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we hope we have the opportunity to see you again in the future.Very truly yours,JannaRed Roof Management RediResponse Specialist
我和妻子对红屋顶客栈的房间和地理位置非常满意。我们所需的一切都在步行范围内，出行也很方便。唯一的缺点是酒店不提供早餐。
看看我给的评分就知道了。
非常喜欢这家酒店，干净整洁，价格合理，还允许携带宠物。
住宿体验愉快
性价比很高。
酒店部分被烧毁，导致酒店正面不太美观。
没有广告中所述的每日客房清洁服务。
一切都很好，除了毛巾，它们很脏。
Due to the heavy rain. the water leaked under the front door. had a huge puddle in front of the door.
The room had a weird pine smell, comforters had bad stains on them,. Called front desk to ask for a broom and some cleaning supplies the guy brought a broom no dust pan or cleaning supplies.i ended up sweeping so he could get the dust pan clearly had not been swept well. But the price was affordable and the guy did try. Oh there is no pool and it looked like a bomb went off in the hotel due to part of it being on fire. Still very strong smell of fire.
I didn't stay at this hotel.
After 1 1/2 hours with ******* rep was booked into "premium" room at In Town Suites in Arlington.
Thought prior hotel was worse I had ever seen, this was much worse.
The building should be condemned. Do not stay here
Red Roof
I am convinced that the family that owns this property either hates hospitality or just doesn’t care anymore probably a bit of both.
There’s a for sale sign on the property, which is an indication to me that they checked out a long time ago.
I’m gonna share with the meaning of hospitality is since they forgot.
Hospitality encompasses the relationship between a host and guest, characterized by generous and friendly treatment, often involving the reception and entertainment of guests in a comfortable and welcoming environment.
I attempted to check in at 3:15. I was told that I had to wait till 4 PM. I thought maybe it’s because my room wasn’t ready when I checked into my room I realize there were dead insects in my sink and my bathtub which indicates to me that I wasn’t waiting for the room to be cleaned. I was just waiting because someone wants to make people wait for no reason.
Two other guests tried to check in around the same time and since the lobby was locked, they had to wait outside in 100° heat shame on you. What a pathetic excuse for a hotel owner
I’ve stayed at many red roof ends in my life. I would’ve never considered it to be a bargain basement chain until the stay at this property. I cannot believe that it’s allowed to be called the Red Roof Inn.
The door to the room has been bent. You can see part of the outside of the door on the inside. There’s a big gap at the bottom of the door.
The rusted and empty Kleenex container on the wal
I was not allowed to go into my own room I was told that I didn't pay even though I paid to y'all site and charge $73 just to be able to get in my room