酒店回复: Dear Gonzalo, Thank you for sharing your feedback with us. We regret that certain aspects of your stay did not meet your expectations. We understand how important a fresh and well-maintained environment is, and we apologize for any discomfort caused during your visit. Please know that your comments are valuable to us as we strive to enhance the guest experience. We hope you will consider staying with us again in the future, allowing us the opportunity to provide a more comfortable and enjoyable stay.Sincerely,Hotel Management
3.0分
其他
原文
翻译提供方：Google
酒店需要大量维护和翻新，我不推荐
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酒店回复: Dear Renato,Thank you for your feedback and for staying with us. We appreciate your comments and regret that the condition of the property did not meet your expectations. Please accept our sincere apologies for any inconvenience caused. Your observations are important to us and have been shared with our team as we continue working toward improvements. We hope to welcome you back for a more comfortable and enjoyable stay in the future.Sincerely,Hotel Management
1.0分
其他
原文
翻译提供方：Google
浴室非常脏，满是霉菌……
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酒店回复: Dear Ricardo, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure this does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Sincerely,Hotel Management
4.0分
商务出差
Unfortunately, could smell smoke in my room. Breakfast was a little less than expected. Muffins and coffee.
Otherwise, good standard hotel.
1.0分
其他
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My room was in total disrepair. I have pictures of a broken faucet that didn’t work. Missing drawers in the bathroom, and kitchen. This place should never be available to rent.
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酒店回复: Dear Janice, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention, as we are continually growing and improving from our guests' feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay you deserve!Sincerely,Hotel Management
3.0分
其他
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Strange odor in room as soon as you walk in. I have smelled similar in other properties and it is not pleasant. Wish they would have had coffee available in lobby or room other than breakfast time.
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酒店回复: Dear Kevin,We’re sorry the room did not provide the fresh environment you were expecting, and that some amenities were not as readily available as you would have liked. Your comments are important and will be shared with our team to improve both the atmosphere and the convenience of amenities. We appreciate the opportunity to host you and thank you for taking the time to share your experience. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve.Sincerely,Hotel Management
4.0分
其他
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It was great just didn't know that had a 100 dollar deposit fee. It would been great if it was listed because some people may not have the money for deposit fee. But other than that
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酒店回复: Dear Rebecca,We are glad to hear you had a great stay overall! Your feedback about the deposit is appreciated, and we understand how that could catch some guests off guard. We’ll certainly take that into account as we work to improve the experience. Thank you for choosing Extended Stay America—we’d be happy to welcome you back for another visit in the future.Sincerely,Hotel Management
1.0分
家庭亲子
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I would no recomend this place to anyone when I was given the room keys I was given room 132 and I went to the room I opened the door and to my surprise people were in the room they gave us a room that was being used after that I was given an empty room and noticed all of the furniture is old scuffed up and a big stain on the bath floor the drawers were sticky no breakfast options only coffee and muffins no ice maker and the mattress was really really hard
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酒店回复: Dear Argilio,Thank you for taking the time to share your feedback. We're truly sorry for the discomfort and confusion you experienced upon arrival, and we regret that your stay did not meet your expectations. Your comments highlight areas where we need to improve, and we’re actively working to address these issues. We appreciate your patience and hope you'll consider giving us another chance to provide a more comfortable and seamless experience in the future.Sincerely,Hotel Management
1.0分
其他
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No front desk after 11 you got to call . And the cart things all the wheels are broken so be caref. No new towels before or after 9. Dishwasher leaked and was everything crazy. Under the bed was not clean and had to do myself. The breakfast wasn’t much to it. No eggs or such just muffins really and little ones. I did like it came with stove and big fridge. Another person said there microwave broken
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酒店回复: Dear Gina,Thank you for taking the time to share your feedback. We are genuinely sorry for the inconveniences you experienced during your stay, from maintenance concerns to limited availability of amenities. We understand how these issues impacted your comfort and appreciate your patience in handling them. Your comments have been shared with our team as we work to improve the overall guest experience. We’re glad you found value in certain features of the room and hope you’ll consider giving us another opportunity to provide a more seamless and enjoyable stay in the future.Sincerely,Hotel Management
1.0分
家庭亲子
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Not clean, towells smelled weird. Bath tub was dirty, and it flooded. I saw a baby roach coming out from under the bed, mattress way too soft. Sheets didn't seem clean.
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酒店回复: Dear Ana,Thank you for taking the time to share your experience. We're sorry to hear that your stay did not meet your expectations, and we understand how disappointing that must have been. Your comments are important to us and have been shared with the appropriate team for further review. We appreciate your feedback, as it helps us focus on areas that need improvement. We hope you'll consider returning for a more comfortable and pleasant visit.Sincerely, Hotel Management
房间闻起来很旧，而且非常破旧。大楼非常老旧，设施也无人照管。
酒店需要大量维护和翻新，我不推荐
浴室非常脏，满是霉菌……
Unfortunately, could smell smoke in my room. Breakfast was a little less than expected. Muffins and coffee.
Otherwise, good standard hotel.
My room was in total disrepair. I have pictures of a broken faucet that didn’t work. Missing drawers in the bathroom, and kitchen. This place should never be available to rent.
Strange odor in room as soon as you walk in. I have smelled similar in other properties and it is not pleasant. Wish they would have had coffee available in lobby or room other than breakfast time.
It was great just didn't know that had a 100 dollar deposit fee. It would been great if it was listed because some people may not have the money for deposit fee. But other than that
I would no recomend this place to anyone when I was given the room keys I was given room 132 and I went to the room I opened the door and to my surprise people were in the room they gave us a room that was being used after that I was given an empty room and noticed all of the furniture is old scuffed up and a big stain on the bath floor the drawers were sticky no breakfast options only coffee and muffins no ice maker and the mattress was really really hard
No front desk after 11 you got to call . And the cart things all the wheels are broken so be caref. No new towels before or after 9. Dishwasher leaked and was everything crazy. Under the bed was not clean and had to do myself. The breakfast wasn’t much to it. No eggs or such just muffins really and little ones. I did like it came with stove and big fridge. Another person said there microwave broken
Not clean, towells smelled weird. Bath tub was dirty, and it flooded. I saw a baby roach coming out from under the bed, mattress way too soft. Sheets didn't seem clean.