酒店回复: Dear Gonzalo, Thank you for sharing your feedback with us. We regret that certain aspects of your stay did not meet your expectations. We understand how important a fresh and well-maintained environment is, and we apologize for any discomfort caused during your visit. Please know that your comments are valuable to us as we strive to enhance the guest experience. We hope you will consider staying with us again in the future, allowing us the opportunity to provide a more comfortable and enjoyable stay.Sincerely,Hotel Management
3.0分
其他
原文
翻译提供方：Google
酒店需要大量维护和翻新，我不推荐
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酒店回复: Dear Renato,Thank you for your feedback and for staying with us. We appreciate your comments and regret that the condition of the property did not meet your expectations. Please accept our sincere apologies for any inconvenience caused. Your observations are important to us and have been shared with our team as we continue working toward improvements. We hope to welcome you back for a more comfortable and enjoyable stay in the future.Sincerely,Hotel Management
1.0分
其他
原文
翻译提供方：Google
浴室非常脏，满是霉菌……
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酒店回复: Dear Ricardo, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure this does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Sincerely,Hotel Management
2.0分
其他
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Rooms had a bad smell made me sick, had to change rooms.
Couches were ruined, bathrooms were not clean. Says complementary breakfast but no breakfast only coffee and a granola bar was given. Not even juice or cereal was served for the kids.
Some staff gave attitude, when asking questions.
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酒店回复: Dear Guest, We’re sorry to hear about the difficulties you encountered during your visit. We understand how unsettling it must have been to notice the unpleasant smell in your room, and then find additional concerns with the furniture and bathroom, and we apologize for the discomfort this caused. We also regret that the limited morning offerings did not match your expectations, especially when traveling with children. In addition, we are sorry to hear that some interactions with the team did not feel as courteous as they should have. Your feedback highlights areas where we fell short, and we’re truly sorry for the impact this had on your stay. The details you shared have been passed along to our leadership team so each concern can be fully reviewed and addressed. We understand how discouraging this experience must have been, and we hope to restore your confidence in us during a future visit.Sincerely,Hotel Management
1.0分
商务出差
The hotel should be removed from *******. The facility is below average and doesn’t meet the standards.
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酒店回复: Dear Guest, Thank you for taking the time to share your thoughts with us. We are sorry to hear that the property did not meet the level of comfort you expected, and we understand how disappointing this must have been. Guest comfort and a well-maintained environment are priorities for us, and it is disappointing to know that the overall condition of our property left such an unfavorable impression. Your feedback has been shared with our leadership team so we can better evaluate where improvements are needed and to help prevent similar disappointments in the future. We appreciate you bringing this to our attention, and we hope you will consider giving us another opportunity to provide you with a much-improved visit.Sincerely,Hotel Management
1.0分
其他
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They gave my room away even though i purchased trip insurance. They replaced the room with smaller bed. The next day my key stopped working. They couldn't fix the key so my only option was to not leave the room until checkout. The room was disgusting. Not cleaned at all. Worst hotel ive ever stayed at.
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酒店回复: Dear Guest, We are very sorry to hear about the difficulties you experienced during your stay. The challenges with your room, key access, and overall cleanliness were unacceptable, and we sincerely apologize for the discomfort and frustration this caused. Your feedback has been shared with our housekeeping and front desk teams to ensure greater attention to guest service and room readiness. We hope you will allow us another opportunity in the future to provide a stay that better reflects the comfort and quality our guests rightfully expect.Sincerely,Hotel Management
2.0分
情侣出游
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The tv was on when we checked into room and could not be turned off because the remote was missing a battery. Took three trips down to front desk to get another working remote. The girl was very nice but it was terribly inconvenient. The telephone in the room didn't work either. Also no soap or paper towels in lobby bathroom. The kitchen in the room had NO supplies. Was not aware of this, no coffee maker, thats a big deal. Will not ever stay there again.
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酒店回复: Dear Guest, We’re truly sorry to hear about the inconvenience you experienced during your visit. It’s disappointing that the issues with the television and phone, and the missing amenities, caused frustration despite the team’s efforts to assist. We also apologize for the lack of soap and paper towels in the lobby restroom, as well as for not clarifying that kitchen supplies and in-room amenities are available upon request at the front desk. We will share your concerns with our team to ensure these details are effectively communicated to future guests. We hope to have the opportunity to restore your confidence on a future visit.Sincerely,Hotel Management
1.0分
家庭亲子
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The lady at the desk tried to help us (she was very kind) after we arrived to our first room and it was filthy and without a sofa bed mattress. She gave us another room and the second room had a sofa mattress but it had a bloodied sheet on it. The entire building smells very badly. The rooms are not clean. We requested a refund and are staying somewhere else.
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酒店回复: Dear Sara, Thank you for sharing your feedback with us. We’re sorry to hear that your experience did not meet expectations, and we understand how disappointing this must have been. While we’re glad our staff member made an effort to assist, we regret that the accommodations still fell short of what you had hoped for, leading you to seek alternative lodging. Your comments have been noted and will be reviewed with the relevant teams to help improve future guest experience. We hope you will consider giving us another opportunity in the future to provide a stay that reflects the quality and comfort we strive to offer.Sincerely,Hotel Management
4.0分
商务出差
Unfortunately, could smell smoke in my room. Breakfast was a little less than expected. Muffins and coffee.
Otherwise, good standard hotel.
1.0分
商务出差
Shower has mold, roach on the floor, bed was hard and two outlets didn’t work
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酒店回复: Dear Guest, We sincerely apologize for the disappointing experience you had during your stay. The comfort and well-being of our guests are extremely important to us, and we regret that your experience did not reflect the standard we strive to uphold. Your comments have been shared with our housekeeping and maintenance teams to ensure prompt corrective action and to prevent a recurrence. We take this feedback seriously and appreciate you bringing it to our attention. We hope to have the opportunity to restore your confidence in us in the future.Sincerely,Hotel Management
房间闻起来很旧，而且非常破旧。大楼非常老旧，设施也无人照管。
酒店需要大量维护和翻新，我不推荐
浴室非常脏，满是霉菌……
Rooms had a bad smell made me sick, had to change rooms.
Couches were ruined, bathrooms were not clean. Says complementary breakfast but no breakfast only coffee and a granola bar was given. Not even juice or cereal was served for the kids.
Some staff gave attitude, when asking questions.
The hotel should be removed from *******. The facility is below average and doesn’t meet the standards.
They gave my room away even though i purchased trip insurance. They replaced the room with smaller bed. The next day my key stopped working. They couldn't fix the key so my only option was to not leave the room until checkout. The room was disgusting. Not cleaned at all. Worst hotel ive ever stayed at.
The tv was on when we checked into room and could not be turned off because the remote was missing a battery. Took three trips down to front desk to get another working remote. The girl was very nice but it was terribly inconvenient. The telephone in the room didn't work either. Also no soap or paper towels in lobby bathroom. The kitchen in the room had NO supplies. Was not aware of this, no coffee maker, thats a big deal. Will not ever stay there again.
The lady at the desk tried to help us (she was very kind) after we arrived to our first room and it was filthy and without a sofa bed mattress. She gave us another room and the second room had a sofa mattress but it had a bloodied sheet on it. The entire building smells very badly. The rooms are not clean. We requested a refund and are staying somewhere else.
Unfortunately, could smell smoke in my room. Breakfast was a little less than expected. Muffins and coffee.
Otherwise, good standard hotel.
Shower has mold, roach on the floor, bed was hard and two outlets didn’t work