酒店回复: Dear Angie,Thank you so much for the wonderful feedback. We are thrilled to hear that you loved your stay and found everything clean and fresh. It is great to know the room and bathroom met your expectations and left such a good impression. We truly appreciate your kind words and look forward to welcoming you back again.Sincerely, Hotel Manager
5.0分
其他
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翻译提供方：Google
好的
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酒店回复: Dear Orlando,Thank you so much for your positive feedback. We're thrilled to hear that you had a good experience with us. Your satisfaction is our top priority, and it's wonderful to know that we met your expectations. We look forward to serving you again soon.Sincerely, Hotel Manager
3.0分
其他
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My room was very clean. Staff wasn’t as friendly, it was only one person (front desk woman) accommodating my stay, everyone else barely spoke or greeted me. I love that they had free breakfast and it was a dining area but breakfast options were very limited or didn’t look appealing. They have a pool and fitness room I didn’t get to see until I was checking out but I will for sure book again to see the pool & fitness room. Overall stay 7/10
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酒店回复: Dear Tasheika,Thank you for sharing your feedback. We are glad to know you found the room very clean and appreciated our breakfast area, pool, and fitness room. We regret the limited breakfast variety and staff interaction you mentioned. Your comments have been noted and will be reviewed to ensure a warmer and more engaging experience next time. Hope you will visit again.Sincerely, Hotel Manager
3.0分
商务出差
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The staff member that checked us in was friendly, but warned to not fill the tub up very far for some reason.....but it didnt matter because we didn't even want to try and use the hot tub in the room, it looked dirty. The bottom of your shoes stuck to the floor when entering the room. The couch looked filthy and had the cushions on backwards. The little cup that holds the coffee on the coffee maker in the room was missing and we found it on the floor under a table....and left it there. Based on cleanthleness of the room we didn't dare try breakfast.
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酒店回复: Dear Kevin,Thank you for sharing your feedback. We are pleased to know you found our staff friendly and helpful during check-in. We regret the inconvenience caused by the cleanliness and maintenance issues. Your comments have been shared with our housekeeping and maintenance teams to ensure corrective action. We hope to offer a better experience on your next visit.Sincerely, Hotel Manager
2.0分
其他
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I'm not sure if the room we were put in was even supposed to be occupied. It was VERY dirty. The bathroom was so gross with an extremes rusty towel rack and mildew all over the tub area. There was dust all over the room along with stained and dirty lamp shades and bedding. Someone was very clearly smoking in the hotel because there was a strong smell of cigarette smoke in the hallway. Overall this was one of the most unpleasant hotel stays i have ever had. Would not recommend.
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酒店回复: Dear Kathy,We are very sorry to hear about your experience. The issues you described with cleanliness, maintenance, and smoke odor are unacceptable, and we sincerely apologize for the discomfort caused. Your feedback is important and will be addressed to improve our standards. We regret that this stay was unpleasant and will work on improvements. We hope to offer a better experience on your next visit.Sincerely, Hotel Manager
4.0分
其他
I was attending an event in the area the Baymont was close rooms were nice had microwave and small fridge also a safe. Room clean and area seemed safe.
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酒店回复: Dear Ralph,Thank you for staying with us. We are glad you enjoyed the convenient location, clean room, and useful amenities like the microwave, fridge, and safe. It is also great to know you felt comfortable with the surrounding area. We look forward to welcoming you back for another pleasant stay.Sincerely, Hotel Manager
2.0分
其他
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We couldn't get the temperature control unit to turn on, so room was quite warm.
Our sink drain broke, so couldn't drain. And our bed sheets were stained.
That being said, we didn't tell the front desk about it until we were checking out, so not sure if they would have done anything about it. We didn't get to our room until late and were too tired to want to move rooms at that point.
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酒店回复: Dear Jennifer,Thank you for sharing your feedback. We regret the issues you experienced with the temperature control, sink drain, and stained sheets. Your comments will be reviewed with our housekeeping and maintenance teams to address these concerns and ensure better comfort and room quality for future guests. We hope to offer a better experience on your next visit.Sincerely, Hotel Manager
1.0分
其他
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When we first arrived, we were given a room on the 2nd floor. I found a luggage cart to load up only to realize there was no elevator! They changed us to a first floor room because my husband had shoulder surgery and was in a sling and couldn't help unload the luggage. After settling into our room, we found snack wrappers and garbage on the floor. The freezer was filthy and looked like a frozen brown soda exploded in it. Our room keys didn't work consistently and we had to get them reprogrammed several times - once after not being able to get into a side entrance and have to walk all the around to the front door. The manager on duty was unfriendly and rude Our bathtub had hair all over it. The whole place was run down and dirty! There was a dirty man who seemed to be living in a creepy van in the back parking lot. He was nosy and getting into everyone's business as though he was a security guard. I will NEVER stay at this hotel every again! Worst hotel stay ever!
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酒店回复: Dear Laura,We sincerely regret the numerous issues you experienced, including room cleanliness, key access, staff attitude, and overall property condition. Your comments will be reviewed immediately with our management, housekeeping, and maintenance teams to address these serious concerns and improve the safety, cleanliness, and overall guest experience for future visitors. We hope to have the chance to better serve you in the future.Sincerely, Hotel Manager
工作人员很友好，早餐也很棒。值得称赞。
我预订了五天，但只住了三天。我希望能退还我剩下两天的费用。谢谢。
我喜欢这家酒店，它非常干净，浴室状况良好，房间气味很棒，我还会再住在这里！！！
好的
My room was very clean. Staff wasn’t as friendly, it was only one person (front desk woman) accommodating my stay, everyone else barely spoke or greeted me. I love that they had free breakfast and it was a dining area but breakfast options were very limited or didn’t look appealing. They have a pool and fitness room I didn’t get to see until I was checking out but I will for sure book again to see the pool & fitness room. Overall stay 7/10
The staff member that checked us in was friendly, but warned to not fill the tub up very far for some reason.....but it didnt matter because we didn't even want to try and use the hot tub in the room, it looked dirty. The bottom of your shoes stuck to the floor when entering the room. The couch looked filthy and had the cushions on backwards. The little cup that holds the coffee on the coffee maker in the room was missing and we found it on the floor under a table....and left it there. Based on cleanthleness of the room we didn't dare try breakfast.
I'm not sure if the room we were put in was even supposed to be occupied. It was VERY dirty. The bathroom was so gross with an extremes rusty towel rack and mildew all over the tub area. There was dust all over the room along with stained and dirty lamp shades and bedding. Someone was very clearly smoking in the hotel because there was a strong smell of cigarette smoke in the hallway. Overall this was one of the most unpleasant hotel stays i have ever had. Would not recommend.
I was attending an event in the area the Baymont was close rooms were nice had microwave and small fridge also a safe. Room clean and area seemed safe.
We couldn't get the temperature control unit to turn on, so room was quite warm.
Our sink drain broke, so couldn't drain. And our bed sheets were stained.
That being said, we didn't tell the front desk about it until we were checking out, so not sure if they would have done anything about it. We didn't get to our room until late and were too tired to want to move rooms at that point.
When we first arrived, we were given a room on the 2nd floor. I found a luggage cart to load up only to realize there was no elevator! They changed us to a first floor room because my husband had shoulder surgery and was in a sling and couldn't help unload the luggage. After settling into our room, we found snack wrappers and garbage on the floor. The freezer was filthy and looked like a frozen brown soda exploded in it. Our room keys didn't work consistently and we had to get them reprogrammed several times - once after not being able to get into a side entrance and have to walk all the around to the front door. The manager on duty was unfriendly and rude Our bathtub had hair all over it. The whole place was run down and dirty! There was a dirty man who seemed to be living in a creepy van in the back parking lot. He was nosy and getting into everyone's business as though he was a security guard. I will NEVER stay at this hotel every again! Worst hotel stay ever!