酒店回复: Prezada Rosa, Obrigado por compartilhar seus comentários sobre sua experiência no Red Roof Inn Santee. Estamos muito satisfeitos que você tenha achado nosso hotel muito bom e agradável. É maravilhoso saber que você gostou da sua estadia conosco. Nós sempre nos esforçamos para oferecer uma experiência confortável e agradável aos nossos hóspedes, e seu feedback é muito apreciado. No Red Roof tentamos sempre proporcionar a todos os nossos hóspedes a melhor experiência.O feedback dos nossos hóspedes é sempre bem-vindo na Red Roof, pois nos esforçamos para melhorar continuamente a qualidade dos nossos serviços. Obrigado por deixar sua avaliação e esperamos vê-lo novamente no futuro.Sincerely,AnthonioRed Roof Management RediResponse Specialist
4.0分
其他
原文
翻译提供方：Google
老旧但干净！
3.0分
其他
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It's a quiet tuck back hotel. Although the front desk lady was extremely rude and tried to over charge me several times. The property manager was very professional.
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酒店回复: Dear Monica,Thank you for taking the time to tell us about your experience at the Red Roof Inn Santee. Thank you for your feedback on your recent stay. I am very sorry to hear about the issues you encountered with our staff. I sincerely apologize for the negative experience. I'm happy to hear our property manager acted professionally. We are taking steps to address the situation.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Your feedback is crucial to Red Roof, and we genuinely appreciate your comments as we work to improve our customer experience. We sincerely hope you'll give us the opportunity to provide a better experience on your next visit.Very truly yours,JMRed Roof Management RediResponse Specialist
2.0分
情侣出游
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Room was big; bed comfortable. Good size refrigerator and a microwave. Shower was decent.
Front desk clerk had no personality and barely spoke. Not welcoming at all.
Ice machine did not work in the morning.
No box of tissues, just a little packet. Soap dispensers worked poorly. No extra toilet paper. Fixtures were very loose. No side table for right side of the bed. Light on that side needed an extension cord because they are no outlets on that side either.
TV worked poorly and only a handful of channels.
Breakfast was very mediocre. No coffee or juice. Waffles were watered down. Few choices.
Place needs upkeep desperately. We would not stay there again unless desperate.
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酒店回复: Dear Deborah,Thank you for taking the time to share your experience at Red Roof Inn Santee. We appreciate your positive comments regarding the room size, comfortable bed, refrigerator, and microwave, but I deeply regret that these were overshadowed by the shortcomings you experienced. I understand your disappointment with the front desk service as well as the issues with the amenities and the breakfast not meeting your standards. Your feedback is valuable and we will address these concerns to improve our offerings. Thank you for staying at Red Roof. Having valued your presence as our guest, we extend a sincere invitation for your return. Your feedback has driven meaningful change and we invite you to return, allowing us the privilege to demonstrate the improvements we have made.Sincerely,ViktorRed Roof Management RediResponse Specialist
2.0分
其他
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This was probably a nice place at one point in time but its in desperate need of a deep clean and remodel. Everything is outdated, dirty, and the breakfast was a joke
2.0分
商务出差
This Red Roof is the worst one I've stayed at. The room had a bad smell. We did not like it at all
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酒店回复: Dear Larry,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Santee. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were disappointed with the unpleasant smell of the room. We aim to deliver a positive experience for all our guests and we're disheartened that this was your takeaway while you were at the property.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your comfort and satisfaction. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you for sharing your concerns and we hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,JoeRed Roof ManagementRediResponse Specialist
1.0分
其他
The linen in the room was stained. old furniture and I went to Dollar General for towels
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酒店回复: Dear Winona,Thank you for taking the time to tell us about your experience at the Red Roof Inn Santee. I am truly sorry to hear about the stained linen and the condition of the furniture in your room. Your experience is not reflective of the standards we strive to uphold, and I understand your disappointment. We will address the linen issue and review our furniture maintenance protocols to prevent this from happening again. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Very truly yours,MarieoRed Roof Management RediResponse Specialist
4.0分
其他
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OK for our one night stop
Typical Red Roof Inn. We liked the parking at front door style of this motel and that was close to restaurants. The breakfast selection was not great, even for a continental.
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酒店回复: Dear Robert, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Santee. I am glad to read that you pleased with the parking style of the hotel and our location as it is close to restaurants. However, it seemed that the breakfast was not to your liking. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services.On your next stay should you have any issues while with us, please do not hesitate to let our front desk know so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Carla Red Roof Management RediResponse Specialist
3.0分
其他
You get what you pay for.
So so. For the price, one night, was fine.
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酒店回复: Dear Paul,Thank you for taking the time to tell us about your experience at the Red Roof Inn Santee. It would be helpful to know if our hotel was adequate for your brief stay, given the cost. We are constantly working to improve and offer excellent service.We hope to continue to provide great experiences for you at Red Roof. We would love to have another chance to provide you with a better experience the next time you're in town.Very truly yours,HannahRed Roof Management RediResponse Specialist
非常好
非常好！非常愉快
老旧但干净！
It's a quiet tuck back hotel. Although the front desk lady was extremely rude and tried to over charge me several times. The property manager was very professional.
Room was big; bed comfortable. Good size refrigerator and a microwave. Shower was decent.
Front desk clerk had no personality and barely spoke. Not welcoming at all.
Ice machine did not work in the morning.
No box of tissues, just a little packet. Soap dispensers worked poorly. No extra toilet paper. Fixtures were very loose. No side table for right side of the bed. Light on that side needed an extension cord because they are no outlets on that side either.
TV worked poorly and only a handful of channels.
Breakfast was very mediocre. No coffee or juice. Waffles were watered down. Few choices.
Place needs upkeep desperately. We would not stay there again unless desperate.
This was probably a nice place at one point in time but its in desperate need of a deep clean and remodel. Everything is outdated, dirty, and the breakfast was a joke
This Red Roof is the worst one I've stayed at. The room had a bad smell. We did not like it at all
The linen in the room was stained. old furniture and I went to Dollar General for towels
OK for our one night stop
Typical Red Roof Inn. We liked the parking at front door style of this motel and that was close to restaurants. The breakfast selection was not great, even for a continental.
You get what you pay for.
So so. For the price, one night, was fine.
Despite offering breakfast, it was lackluster