酒店回复: Dear Guest, We’re truly sorry for the discomfort you experienced, especially with the lack of heating and lighting during such cold weather. A restful and safe stay is the minimum every guest should expect, and we regret falling short in your case. Your comments regarding the room condition and overall experience are taken seriously, and our maintenance team is reviewing these concerns to prevent a repeat of this situation. We appreciate you bringing this to our attention, and we hope you’ll consider giving us another opportunity in the future to provide a stay that reflects the level of comfort and care you deserve.Sincerely,Hotel Management
1.0分
其他
原文
翻译提供方：Google
这是一家位置非常好的酒店，但不幸的是，酒店的条件很糟糕，没有客房服务，房间又脏又脏。
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酒店回复: Dear Yoelvis, Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide excellent hospitality to all our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future.Sincerely, Hotel Management
1.0分
家庭亲子
原文
翻译提供方：Google
非常不好注意
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酒店回复: Dear Olvyn,We sincerely apologize for the unsatisfactory experience you had with our service. Providing excellent customer service is a top priority, and we deeply regret that we did not meet your expectations. Your feedback is important, and we will address this matter with our team to ensure we improve in the future. We hope you will consider giving us another chance to provide a much better experience next time.Sincerely,Hotel Management
1.0分
其他
原文
翻译提供方：Google
令人厌恶的糟糕服务
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酒店回复: Dear Yoelvis, We're genuinely sorry to hear about your experience. Your comfort is our priority, and we apologize for any inconvenience. We value your feedback and hope to make it right on your next visit. Thank you for bringing this to our attention.Sincerely,Hotel Management
1.0分
其他
原文
翻译提供方：Google
偷了钱
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酒店回复: Dear Billy, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
1.0分
其他
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The manager pushed her way into the room exclaimed that we were smoking in the room and told us we had to leave immediately call the cops. I had just gotten out of the hospital 3 days ago. I have one arm and can barely stand. I've been walking all the way outside and 100 ft away from the door to smoke so why would I have done that if I were smoking in the room? I would have just smoked in the room at that point. This lady is a scam artist. There was not even a couch in the room. We've already paid for the night for our second night and now are being forced to leave. My wife is at work with my car and all of our stuff in the room with me and I had to figure out a way to get it all out and another place to stay and somewhere to go with my belongings. Little lady is a two-faced scam artist that works at the desk year. Do not go here
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酒店回复: Dear Guest, We’re sincerely sorry for the upsetting experience you described, especially during a time when you were already dealing with significant personal challenges. The concerns you raised about the interaction at the door and the misunderstanding regarding smoking are deeply concerning and do not reflect the considerate service we aim to provide. Your feedback has been noted for careful internal review to better understand what occurred and ensure future guests are not similarly impacted. We appreciate you bringing these to our attention, and we hope you will allow us another opportunity to restore your confidence in us.Sincerely,Hotel Management
5.0分
其他
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My stay here has been wonderful. I’m a little confused on some charges I have but overall the stay has been great I really don’t have any complaints. I think they could use some updates done in the rooms and around the building because it is a little outdated here but it’s still livable. The staff are the absolute best here!!! Everyone I have encountered here has been so nice so helpful just completely amazing. I would definitely recommend staying here and I will be staying here again when needed
1.0分
其他
The manager was honest but I never would've imagined how bad it was, broken toilet and unfortunately BUGS!
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酒店回复: Dear Antonice, We’re very sorry to hear about your disappointing experience and understand how unsettling this must have been. Please accept our sincere apologies for the maintenance issue and the overall condition of your room. This does not reflect the standards we uphold, and your feedback has been shared with our housekeeping and maintenance teams for immediate attention. We take these reviews seriously, and your feedback is being evaluated with our team to ensure these concerns are not repeated. We hope to have the opportunity to welcome you back for a more seamless and enjoyable experience.Sincerely,Hotel Management
2.0分
其他
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Poor service
The first problem was that even though I extended my stay on ********** and talked to the front desk about it, they still kicked me out of my room and told me my stuff was there illegally only to let me check back into the same room a few hours later. I had to leave work to come back and get my stuff. Then they cancelled my key card a day early because they were mistaken about my check out date. Also, the tub dripped constantly and the last day I was there, it wouldn’t turn on to the shower at all.
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酒店回复: Dear Morgan, We sincerely apologize for the series of issues you experienced during your stay, as this falls far short of the standards we strive to provide. We deeply regret the confusion regarding your extended stay and key card, and we understand how frustrating it must have been to have to return to your room under these circumstances. Your feedback has been shared with our team so that similar situations can be handled more smoothly in the future. We also apologize for the maintenance problems you encountered with the tub and shower. Our maintenance team has been alerted to inspect and resolve these issues to prevent recurrence. While we cannot change your experience, we hope you will consider giving us another opportunity in the future to restore your confidence in us.Sincerely,Hotel Management
4.0分
其他
Jax overnight
Good value for money, excellent staff, clean rooms. WiFi in and out a bit but generally ok.
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酒店回复: Dear Bruce, Thank you for choosing Extended Stay America for your recent accommodations. We appreciate you mentioning our friendly, helpful staff. We pride ourselves on complete guest satisfaction, so we are thrilled you had this experience and will enjoy sharing these remarks with everyone. It was a pleasure hosting your visit, and we hope to welcome you back soon!Sincerely,Hotel Management
没有空调/暖气，室外温度32华氏度，没有照明，什么都没有！我敢肯定我从未住过比这更糟糕的汽车旅馆，更别提长住的了。这个地方真是太差劲了，我们都快冻死了。气温只有32华氏度，根本睡不着/休息不好。如果我得了流感，那可就麻烦了。
这是一家位置非常好的酒店，但不幸的是，酒店的条件很糟糕，没有客房服务，房间又脏又脏。
非常不好注意
令人厌恶的糟糕服务
偷了钱
The manager pushed her way into the room exclaimed that we were smoking in the room and told us we had to leave immediately call the cops. I had just gotten out of the hospital 3 days ago. I have one arm and can barely stand. I've been walking all the way outside and 100 ft away from the door to smoke so why would I have done that if I were smoking in the room? I would have just smoked in the room at that point. This lady is a scam artist. There was not even a couch in the room. We've already paid for the night for our second night and now are being forced to leave. My wife is at work with my car and all of our stuff in the room with me and I had to figure out a way to get it all out and another place to stay and somewhere to go with my belongings. Little lady is a two-faced scam artist that works at the desk year. Do not go here
My stay here has been wonderful. I’m a little confused on some charges I have but overall the stay has been great I really don’t have any complaints. I think they could use some updates done in the rooms and around the building because it is a little outdated here but it’s still livable. The staff are the absolute best here!!! Everyone I have encountered here has been so nice so helpful just completely amazing. I would definitely recommend staying here and I will be staying here again when needed
The manager was honest but I never would've imagined how bad it was, broken toilet and unfortunately BUGS!
Poor service
The first problem was that even though I extended my stay on ********** and talked to the front desk about it, they still kicked me out of my room and told me my stuff was there illegally only to let me check back into the same room a few hours later. I had to leave work to come back and get my stuff. Then they cancelled my key card a day early because they were mistaken about my check out date. Also, the tub dripped constantly and the last day I was there, it wouldn’t turn on to the shower at all.
Jax overnight
Good value for money, excellent staff, clean rooms. WiFi in and out a bit but generally ok.