酒店回复: Dear Yoelvis, Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide excellent hospitality to all our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future.Sincerely, Hotel Management
1.0分
家庭亲子
原文
翻译提供方：Google
非常不好注意
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酒店回复: Dear Olvyn,We sincerely apologize for the unsatisfactory experience you had with our service. Providing excellent customer service is a top priority, and we deeply regret that we did not meet your expectations. Your feedback is important, and we will address this matter with our team to ensure we improve in the future. We hope you will consider giving us another chance to provide a much better experience next time.Sincerely,Hotel Management
1.0分
其他
原文
翻译提供方：Google
令人厌恶的糟糕服务
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酒店回复: Dear Yoelvis, We're genuinely sorry to hear about your experience. Your comfort is our priority, and we apologize for any inconvenience. We value your feedback and hope to make it right on your next visit. Thank you for bringing this to our attention.Sincerely,Hotel Management
1.0分
其他
原文
翻译提供方：Google
偷了钱
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酒店回复: Dear Billy, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
2.0分
其他
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Poor service
The first problem was that even though I extended my stay on ********** and talked to the front desk about it, they still kicked me out of my room and told me my stuff was there illegally only to let me check back into the same room a few hours later. I had to leave work to come back and get my stuff. Then they cancelled my key card a day early because they were mistaken about my check out date. Also, the tub dripped constantly and the last day I was there, it wouldn’t turn on to the shower at all.
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酒店回复: Dear Morgan, We sincerely apologize for the series of issues you experienced during your stay, as this falls far short of the standards we strive to provide. We deeply regret the confusion regarding your extended stay and key card, and we understand how frustrating it must have been to have to return to your room under these circumstances. Your feedback has been shared with our team so that similar situations can be handled more smoothly in the future. We also apologize for the maintenance problems you encountered with the tub and shower. Our maintenance team has been alerted to inspect and resolve these issues to prevent recurrence. While we cannot change your experience, we hope you will consider giving us another opportunity in the future to restore your confidence in us.Sincerely,Hotel Management
4.0分
其他
Jax overnight
Good value for money, excellent staff, clean rooms. WiFi in and out a bit but generally ok.
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酒店回复: Dear Bruce, Thank you for choosing Extended Stay America for your recent accommodations. We appreciate you mentioning our friendly, helpful staff. We pride ourselves on complete guest satisfaction, so we are thrilled you had this experience and will enjoy sharing these remarks with everyone. It was a pleasure hosting your visit, and we hope to welcome you back soon!Sincerely,Hotel Management
1.0分
其他
It wasn't so bad.People were pretty nice, but the place really does need an upgrade.And the lastay in that I was really does.Name abraham and cleanness
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酒店回复: Dear Javier,Thank you for your feedback. We are glad to hear that you had positive interactions with our team, and we appreciate your comments regarding the property's condition. We sincerely apologize for any discomfort caused during your visit and understand the importance of a clean, well-maintained space to our guests. Please know we are committed to ongoing improvements and hope you’ll consider returning in the future for a more enjoyable experience.Sincerely,Hotel Management
1.0分
家庭亲子
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Room was not as advertised. It was missing the sofa bed. Outlets did not work in the bathroom. TV did not work and remote was missing. Took forever to let us in, despite calling twice. Place was very dirty and had bugs, including a roach. Entry reeked of skunk. We spent less than 30 mins there and demanded our money back. As we were leaving, a truck pulled up and a lady of the night left a car and got into the truck. Did not feel comfortable on the property, felt gross after dealing with the dirty floors and bugs. Attendant was friendly and tried to help - she was the only redeeming quality of the hotel.
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酒店回复: Dear Charlene,Thank you for sharing your experience. We are truly sorry to hear about the issues you encountered during your visit. We understand how frustrating and disappointing this must have been, and we sincerely apologize for the condition of the room and the discomfort you felt. While limitations sometimes arise, we are committed to improving our standards and addressing concerns swiftly. We hope you'll consider giving us another opportunity to provide a better stay in the future.Sincerely,Hotel Management
3.0分
其他
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The sofa bed provided was not usable. I informed the concierge and they knew about it. They didn't offer to replace it.
The formica on the kitchen countertop was peeling off. This was informed as well. No indication that something could be done.
We didn't try to use the kitchen at all. Refrigerator was working but exterior surface was rusted.
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酒店回复: Dear Esteban,Thank you for taking the time to share your feedback. We genuinely appreciate your acknowledgment and regret that aspects of your stay fell short of expectations. Please accept our sincere apologies for the discomfort and lack of resolution during your visit. Your comments have been shared with the appropriate teams to address the concerns raised. We remain committed to enhancing our accommodations and hope to welcome you back for a better experience in the future.Sincerely,Hotel Management
1.0分
其他
I booked the room but when I got there they told me it wasn't no room so I had to buy another hotel my money was low and I'm from Georgia
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酒店回复: Dear Laura, Thank you for sharing your experience. We sincerely regret the inconvenience you faced upon arrival, and we understand how frustrating and stressful that situation must have been, especially while traveling. Your feedback is important and has been shared with the appropriate team for review to help prevent similar situations in the future. We hope you'll consider giving us another opportunity to provide you with a more reliable and welcoming stay.Sincerely,Hotel Management
这是一家位置非常好的酒店，但不幸的是，酒店的条件很糟糕，没有客房服务，房间又脏又脏。
非常不好注意
令人厌恶的糟糕服务
偷了钱
Poor service
The first problem was that even though I extended my stay on ********** and talked to the front desk about it, they still kicked me out of my room and told me my stuff was there illegally only to let me check back into the same room a few hours later. I had to leave work to come back and get my stuff. Then they cancelled my key card a day early because they were mistaken about my check out date. Also, the tub dripped constantly and the last day I was there, it wouldn’t turn on to the shower at all.
Jax overnight
Good value for money, excellent staff, clean rooms. WiFi in and out a bit but generally ok.
It wasn't so bad.People were pretty nice, but the place really does need an upgrade.And the lastay in that I was really does.Name abraham and cleanness
Room was not as advertised. It was missing the sofa bed. Outlets did not work in the bathroom. TV did not work and remote was missing. Took forever to let us in, despite calling twice. Place was very dirty and had bugs, including a roach. Entry reeked of skunk. We spent less than 30 mins there and demanded our money back. As we were leaving, a truck pulled up and a lady of the night left a car and got into the truck. Did not feel comfortable on the property, felt gross after dealing with the dirty floors and bugs. Attendant was friendly and tried to help - she was the only redeeming quality of the hotel.
The sofa bed provided was not usable. I informed the concierge and they knew about it. They didn't offer to replace it.
The formica on the kitchen countertop was peeling off. This was informed as well. No indication that something could be done.
We didn't try to use the kitchen at all. Refrigerator was working but exterior surface was rusted.
I booked the room but when I got there they told me it wasn't no room so I had to buy another hotel my money was low and I'm from Georgia