酒店回复: Hi Barbara, thank you for your feedback. As part of our commitment to enhancing the guest experience, we are currently undergoing exciting renovations. We are working diligently to minimize any impact on our guest. We hope you'll consider visiting us again in the future to experience the upgrade firsthand. All the best!
3.0分
其他
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The property itself has so much potential, but is kind of a mess due to the construction/renovations. The room we had a was decent, just outdated and run down (chipped tile, stained carpet, chipped paint, etc.). Everything seemed clean in our room which was a huge relief given the condition of the property when we arrived.
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酒店回复: Dear Lauren, thank you for taking the time to share your feedback with us. We're glad to hear that you found your room clean and comfortable, even as we work through our renovation process. We completely understand that the ongoing construction and some of the older finishes may have impacted your experience, and we truly appreciate your patience and understanding during this time. Our goal with this renovation is to refresh and elevate the entire property so future visits will reflect the full potential you mentioned. We hope you'll consider staying with us again once the updates are completed. All best.
2.0分
情侣出游
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The hotel is under construction which is not mentioned anywhere on their site or on *******. So I couldn’t get the room I paid for. I paid for an Ocean view with balcony, Instead we got a room facing the pool with a patio which is ZERO privacy. Felt like we were in bird cages while people walked around us. Property grounds has large ditches filled with mud so good thing we came here in our truck. The shower flooded the bathroom to the point that we needed to lay towels all over the floor. Do not recommend this stay.
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酒店回复: Dear Yohana, thank you for taking the time to share your feedback. We're truly sorry to hear that your recent stay did not meet your expectations. Please accept our sincerest apologies for the inconvenience cause by the ongoing renovation and the issues you experience with your room. We'll address those issues directly to prevent similar issues in the future. Your comments are extremely valuable to us, as we work to improve our property and our guest experience. We hope you'll consider giving us another opportunity in the future, once our renovations are completed so that we can make it right on your next visit. Please feel free to contact us directly to discuss further.
3.0分
其他
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When we went to the room, it had an unusual smell and the carpet in the bedroom looked like it had not been vaccumed. Alerted the front desk and was moved to another smaller room, which was cleaner and without that funky smell. Later that night, when returning after dinner, the parking lot was full, even though we were told that we should not have a problem parking. There were two away signs, so did not want to get my car towed. Called customer service, but it was after 7 p.m., (front desk closes) and customer service did not have an emergnecy phone number to call the property nor know what to do. No info by the closed office in th lobby for that number. Found an after hours number in the room and called that, and the person explained what to do/where to park with the full parking situation.
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酒店回复: Dear James, thank you for your feedback. We're sorry to hear about the challenges you experience during your stay, from the initial room condition to the parking situation. This is certainly not the level of comfort and convenience we strive to provide. However, we're glad our team was able to move you to a cleaner room immediately upon request. Just for clarification, we do have a 24-hours emergency phone number posted on both entrance door to our lobby/reception area. This emergency number is also available inside our guest rooms on the information page provided. I'm happy that our after-hours Agent was able to assist you immediately upon receiving your call and that the parking issue was resolve immediately. We hope you'll consider giving us another opportunity to provide you with the comfortable and seamless stay you deserve.
4.0分
其他
Overall, the stay was pleasant, they appear to remodeling and it didn’t affect at all. View was pretty good.
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酒店回复: Hi John, thank you so much for sharing your feedback! We're delighted to hear that you had a pleasant stay and enjoyed the view. We appreciate your understanding as we work on our remodeling. We're excited about the improvements and can't wait to welcome you back to experience them.
3.0分
朋友出游
Balcony scene was okay. Somewhat obstructed by trees. Room was clean but not perfect. Did not use the hot tub.
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酒店回复: Dear Bruce, thank you for your feedback. We're pleased to hear you enjoyed your stay overall and found your room clean. We appreciate your feedback about the balcony view and will keep it in mind as we continue to improve our guest experience. Hopefully next time you'll have the chance to enjoy the hot tub and our new and improve facilities. Thank you for staying with us.
3.0分
其他
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The room was clean on arrive. Housekeeping not consistent. Charges a property fee and I don’t know what they are spending it on… the parking lot alone was a complete disaster! Huge holes everywhere. The breakfast was awful… l
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酒店回复: Dear Beth, thank you for taking the time to share your feedback. We're glad to hear that you found your room clean upon arrival, but we're truly sorry that other aspect of your stay didn't meet your expectations. We understand how important these details are to a comfortable stay. Please note that we're currently reviewing our property improvement plans to address these concerns. Your feedback helps us to improve, and we would appreciate the opportunity to welcome you back for a better experience.
这里是个闹中取静的好地方，让人感觉很舒服。可惜，如果住久一点，早餐就显得太简单了。
我们在这里度过了愉快的两天。
但遗憾的是，酒店附近那家唯一的独立餐厅“Snappers”，除了傲慢、忙乱和不友善，就没什么值得称赞的了。
这次住宿体验非常棒，我很喜欢，是一个可以再次光临的地方。
与他们卖给我的东西无关
他们需要改进
The property itself has so much potential, but is kind of a mess due to the construction/renovations. The room we had a was decent, just outdated and run down (chipped tile, stained carpet, chipped paint, etc.). Everything seemed clean in our room which was a huge relief given the condition of the property when we arrived.
The hotel is under construction which is not mentioned anywhere on their site or on *******. So I couldn’t get the room I paid for. I paid for an Ocean view with balcony, Instead we got a room facing the pool with a patio which is ZERO privacy. Felt like we were in bird cages while people walked around us. Property grounds has large ditches filled with mud so good thing we came here in our truck. The shower flooded the bathroom to the point that we needed to lay towels all over the floor. Do not recommend this stay.
When we went to the room, it had an unusual smell and the carpet in the bedroom looked like it had not been vaccumed. Alerted the front desk and was moved to another smaller room, which was cleaner and without that funky smell. Later that night, when returning after dinner, the parking lot was full, even though we were told that we should not have a problem parking. There were two away signs, so did not want to get my car towed. Called customer service, but it was after 7 p.m., (front desk closes) and customer service did not have an emergnecy phone number to call the property nor know what to do. No info by the closed office in th lobby for that number. Found an after hours number in the room and called that, and the person explained what to do/where to park with the full parking situation.
Overall, the stay was pleasant, they appear to remodeling and it didn’t affect at all. View was pretty good.
Balcony scene was okay. Somewhat obstructed by trees. Room was clean but not perfect. Did not use the hot tub.
The room was clean on arrive. Housekeeping not consistent. Charges a property fee and I don’t know what they are spending it on… the parking lot alone was a complete disaster! Huge holes everywhere. The breakfast was awful… l