酒店回复: Querido Nicaury,Gracias por contarnos sobre su reciente visita al Red Roof Inn Gurnee - Waukegan. Es bueno saber que estuvo satisfecho con la amplitud de nuestra habitación. Sin embargo, mencionaste que el agua de la bañera tardó un poco en drenarse. Los comentarios de nuestros huéspedes siempre son bienvenidos en Red Roof ya que nos esforzamos por mejorar continuamente la calidad de nuestros servicios. Gracias de nuevo por compartir tu experiencia. Esperamos verle en sus futuros viajes. Atentamente,LintonRed Roof Management RediResponse Specialist
5.0分
家庭亲子
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翻译提供方：Google
好的
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酒店回复: Bonjour Omar,Merci d'avoir pris le temps de partager votre retour sur votre expérience au Red Roof Inn Gurnee - Waukegan. Nous apprécions vos commentaires positifs ! C'est merveilleux d'entendre que vous avez apprécié votre séjour. Nous nous efforçons de fournir un excellent service et un environnement confortable, et vos commentaires sont très encourageants. Merci d'avoir pris le temps de partager votre expérience ici chez Red Roof.Nous espérons continuer à vous offrir d'excellentes expériences et vous accueillir à nouveau bientôt pour un autre séjour agréable ici à Red Roof.Sincèrement,J.M.Gestion du toit rougeSpécialiste RediResponse
5.0分
其他
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The staff was awesome and very accommodating. The room was very comfortable. The bathroom was small and tight but the water was hot and the pressure was perfect. We will definitely use Red Roof Inn again.
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酒店回复: Hello Esteemed Guest,Thank you for taking the time to leave us your feedback following your stay at Red Roof Inn Gurnee - Waukegan. We are pleased to hear that you appreciated our staff's service and the comfort of your room. While it is great to read that you enjoyed the hot water and water pressure, we apologize that the size of the bathroom did not meet your expectations. Your feedback is crucial as we explore avenues to enhance value and guest satisfaction. Thank you for choosing Red Roof. We look forward to hosting you again in the future.Sincerely,ShennaRed Roof ManagementRediResponse Specialist
1.0分
其他
The room had a use bloody feminine pad left in the bathroom and stain on the bed sheets
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酒店回复: Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Red Roof Inn Gurnee - Waukegan. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the concern you had regarding with the unsanitary conditions you encountered in the bathroom and the bed sheets.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Very truly yours,ReysheRed Roof Management RediResponse Specialist
3.0分
其他
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Shuttle didnt accommodate all who needed to be. Had to do a second run we were slightly late. It was free with voucher for naval graduation. But upon return after grad we had to pay for our sailor.No vending machine. (Atleast that we knew of couldnt find it)There was an ice machine but a vending machine with water/soda would have been nice to go with the ice! Staff helpful appropriate
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酒店回复: Dear Hotel Guest, Thank you for taking the time to tell us about your experience at the Red Roof Inn Gurnee - Waukegan. We appreciate you sharing your experience. We regret to hear about the shuttle inconvenience and the additional cost for your sailor's return trip, especially during such an important occasion as the naval graduation. We also acknowledge your feedback regarding the absence of a readily available vending machine for water and soda, and we understand how this could have been more convenient. We're glad to know you found our staff helpful.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. I understand your concerns, and I want to assure you that we're committed to providing a positive experience for all our guests. We hope you'll give us another chance to show you the Red Roof difference on your next trip.Very truly yours,JohnRed Roof Management RediResponse Specialist
2.0分
家庭亲子
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The hotel was standard in appearance nothing special but was lacking amenities all you had was your hotel room no vending machines no pool no breakfast but my worst experience has spending so much money booking online to save money only to get there and told my card not working but when I swiped that same card for full price it worked just fine only to get to my room to find it infested with roaches
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酒店回复: Dear Hotel Guest,I appreciate you sharing your feedback following your stay at the Red Roof Inn Gurnee - Waukegan. I was saddened to read that your stay fell short of your expectations due to the multiple issues you experienced and the roaches you noticed. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,JannovemRed Roof ManagementRediResponse Specialist
4.0分
其他
Themroom was good, but the toilet was leaking and some outlets were damage, but overall.was good.
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酒店回复: Dear Valued Guest, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Gurnee - Waukegan. We appreciate you taking the time to share your feedback. I am glad to hear that you found the room to your liking overall. I am, however, very sorry to hear about the state of the toilet and outlets. Thank you for bringing this to our attention.We would love to continue to provide great experiences for you. We hope you'll give Red Roof the opportunity to provide you with an improved experience the next time your travel plans bring you our way.Sincerely,JohnRed Roof Management RediResponse Specialist
1.0分
其他
Soon as I walked in. I look up on the wall behind the television. I see a roach. That was enough for me.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback following your stay at the Red Roof Inn Gurnee - Waukegan. I was saddened to read that your stay fell short of your expectations due to the cockroaches you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with their specialists to ensure everything is as it should be.We aim to provide you with an exceptional experience at Red Roof. It would be our pleasure to have you stay with us again in the future to show you the positive strides taken to enhance your experience with us.Sincerely,HannahRed Roof Management RediResponse Specialist
1.0分
其他
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I was in the ER and literally called to see if I could cancel and get a refund as I had a heart attack and had proof that I was in the ER and not checking in. I said if no refund is allowed can I change the day to some other day or get a credit to use at the hotel. The customer service gentleman said that didn’t seem like an issue no worries on coming as I have two options and he could hear the beeping on the monitors. Then I got an email saying no. No refund and sorry. Nothing like let’s try to find a different day or here is a credit even. Poor service. I was in another day before being released and could have walked in with my medical records. They seemed to care on the phone but when they said had to review with management and would be getting back to tell me which way- the big fat no email was very disappointing. Terrible.
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Gurnee - Waukegan. We are sorry that your experience did not meet your expectations. Please accept our sincerest apologies for concerns you may have encountered with your reservation. We strive to improve the quality of our services, we apologize we fell short of your expectations.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Very truly yours,ZyRed Roof ManagementRediResponse Specialist
非常干净且维护良好的汽车旅馆。
不提供早餐，但大堂提供咖啡。
房间宽敞，床很舒服。
我喜欢宽敞的房间，但浴缸里的水需要很长时间才能排干。
好的
The staff was awesome and very accommodating. The room was very comfortable. The bathroom was small and tight but the water was hot and the pressure was perfect. We will definitely use Red Roof Inn again.
The room had a use bloody feminine pad left in the bathroom and stain on the bed sheets
Shuttle didnt accommodate all who needed to be. Had to do a second run we were slightly late. It was free with voucher for naval graduation. But upon return after grad we had to pay for our sailor.No vending machine. (Atleast that we knew of couldnt find it)There was an ice machine but a vending machine with water/soda would have been nice to go with the ice! Staff helpful appropriate
The hotel was standard in appearance nothing special but was lacking amenities all you had was your hotel room no vending machines no pool no breakfast but my worst experience has spending so much money booking online to save money only to get there and told my card not working but when I swiped that same card for full price it worked just fine only to get to my room to find it infested with roaches
Themroom was good, but the toilet was leaking and some outlets were damage, but overall.was good.
Soon as I walked in. I look up on the wall behind the television. I see a roach. That was enough for me.
I was in the ER and literally called to see if I could cancel and get a refund as I had a heart attack and had proof that I was in the ER and not checking in. I said if no refund is allowed can I change the day to some other day or get a credit to use at the hotel. The customer service gentleman said that didn’t seem like an issue no worries on coming as I have two options and he could hear the beeping on the monitors. Then I got an email saying no. No refund and sorry. Nothing like let’s try to find a different day or here is a credit even. Poor service. I was in another day before being released and could have walked in with my medical records. They seemed to care on the phone but when they said had to review with management and would be getting back to tell me which way- the big fat no email was very disappointing. Terrible.