酒店回复: Querido Nicaury,Gracias por contarnos sobre su reciente visita al Red Roof Inn Gurnee - Waukegan. Es bueno saber que estuvo satisfecho con la amplitud de nuestra habitación. Sin embargo, mencionaste que el agua de la bañera tardó un poco en drenarse. Los comentarios de nuestros huéspedes siempre son bienvenidos en Red Roof ya que nos esforzamos por mejorar continuamente la calidad de nuestros servicios. Gracias de nuevo por compartir tu experiencia. Esperamos verle en sus futuros viajes. Atentamente,LintonRed Roof Management RediResponse Specialist
5.0分
家庭亲子
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翻译提供方：Google
好的
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酒店回复: Bonjour Omar,Merci d'avoir pris le temps de partager votre retour sur votre expérience au Red Roof Inn Gurnee - Waukegan. Nous apprécions vos commentaires positifs ! C'est merveilleux d'entendre que vous avez apprécié votre séjour. Nous nous efforçons de fournir un excellent service et un environnement confortable, et vos commentaires sont très encourageants. Merci d'avoir pris le temps de partager votre expérience ici chez Red Roof.Nous espérons continuer à vous offrir d'excellentes expériences et vous accueillir à nouveau bientôt pour un autre séjour agréable ici à Red Roof.Sincèrement,J.M.Gestion du toit rougeSpécialiste RediResponse
1.0分
其他
Soon as I walked in. I look up on the wall behind the television. I see a roach. That was enough for me.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback following your stay at the Red Roof Inn Gurnee - Waukegan. I was saddened to read that your stay fell short of your expectations due to the cockroaches you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with their specialists to ensure everything is as it should be.We aim to provide you with an exceptional experience at Red Roof. It would be our pleasure to have you stay with us again in the future to show you the positive strides taken to enhance your experience with us.Sincerely,HannahRed Roof Management RediResponse Specialist
1.0分
其他
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I was in the ER and literally called to see if I could cancel and get a refund as I had a heart attack and had proof that I was in the ER and not checking in. I said if no refund is allowed can I change the day to some other day or get a credit to use at the hotel. The customer service gentleman said that didn’t seem like an issue no worries on coming as I have two options and he could hear the beeping on the monitors. Then I got an email saying no. No refund and sorry. Nothing like let’s try to find a different day or here is a credit even. Poor service. I was in another day before being released and could have walked in with my medical records. They seemed to care on the phone but when they said had to review with management and would be getting back to tell me which way- the big fat no email was very disappointing. Terrible.
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Gurnee - Waukegan. We are sorry that your experience did not meet your expectations. Please accept our sincerest apologies for concerns you may have encountered with your reservation. We strive to improve the quality of our services, we apologize we fell short of your expectations.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Very truly yours,ZyRed Roof ManagementRediResponse Specialist
3.0分
家庭亲子
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Cons- Bathroom door was a pocket/sliding door, that was off track and wouldn’t close. Shuttle was only available for drop off to Navy base, no return trip. Super noisy room above us. Small pillows, stiff beds. Dirty floors. Pros- Trash was picked up daily and clean towels/washrags were changed out daily. Man at the front desk seemed tired but was super nice.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback following your stay at the Red Roof Inn Gurnee - Waukegan. We are happy to know that you found our staff to be super nice. However, we are disappointed to learn that the shuttle service, pillows and bed were not to your liking. We are saddened to learn that your stay was inconvenienced by the state of the bathroom door you detailed. Please accept our sincerest apologies.We hope to continue to provide memorable experiences for you at Red Roof. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,HannahRed Roof Management RediResponse Specialist
2.0分
其他
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When arriving the outside of the property was clean. The hallways needed vacuuming you can tell it wasn’t done. When checking into my room #204 we had no bath clothes went to the front desk to get some and the guy gave me cleaning clothes as bath clothes which was shocking. While taking a shower the water wouldn’t drain so the tub would fill up with water which was very nasty.
2.0分
其他
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Moldy restroom
The room had a somewhat stuffy atmosphere. The restroom was my biggest concern. It appeared to be moldy, with both the tub and floor affected. Furthermore, the tub and toilet did not seem to have been cleaned prior to our arrival.
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Gurnee - Waukegan. I was disheartened to read that you might have seen mold during your stay. Discolored caulking can sometimes be mistaken for mold, but this is certainly something I will share with staff in order to have it investigated.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Very truly yours,ErikaRed Roof Management RediResponse Specialist
2.0分
其他
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Called ahead a few weeks before stay for a room on the first floor from owners son.. He didnt save it for us. So had to go to second floor. No elevators!. Got a into the room , found very dirty sheets on bed. Attendant accused her of dirtying them. Gave us another room and sheets was fine but floor was dirty as well as hair in bathroom sink and strong sewage smell coming from bathroom sink while getting ready. Never will i stay there again..
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酒店回复: Hello Valued Guest,Thank you for sharing your experience regarding your recent stay at Red Roof Inn Gurnee - Waukegan. It is truly disappointing to learn that your stay fell short of your expectations due to the state of the rooms and the bathroom sink. Please accept our sincere apologies for the inconvenience and frustration this has caused you. Red Roof values your feedback as we strive to improve our services and ensure a more pleasant experience for all our guests in the future. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,YnnaRed Roof ManagementRediResponse Specialist
1.0分
其他
They would not let me stay because my license was expired. Im in process of getting my license back. I would like a refund immediately.
非常干净且维护良好的汽车旅馆。
不提供早餐，但大堂提供咖啡。
房间宽敞，床很舒服。
我喜欢宽敞的房间，但浴缸里的水需要很长时间才能排干。
好的
Soon as I walked in. I look up on the wall behind the television. I see a roach. That was enough for me.
I was in the ER and literally called to see if I could cancel and get a refund as I had a heart attack and had proof that I was in the ER and not checking in. I said if no refund is allowed can I change the day to some other day or get a credit to use at the hotel. The customer service gentleman said that didn’t seem like an issue no worries on coming as I have two options and he could hear the beeping on the monitors. Then I got an email saying no. No refund and sorry. Nothing like let’s try to find a different day or here is a credit even. Poor service. I was in another day before being released and could have walked in with my medical records. They seemed to care on the phone but when they said had to review with management and would be getting back to tell me which way- the big fat no email was very disappointing. Terrible.
Cons- Bathroom door was a pocket/sliding door, that was off track and wouldn’t close. Shuttle was only available for drop off to Navy base, no return trip. Super noisy room above us. Small pillows, stiff beds. Dirty floors. Pros- Trash was picked up daily and clean towels/washrags were changed out daily. Man at the front desk seemed tired but was super nice.
When arriving the outside of the property was clean. The hallways needed vacuuming you can tell it wasn’t done. When checking into my room #204 we had no bath clothes went to the front desk to get some and the guy gave me cleaning clothes as bath clothes which was shocking. While taking a shower the water wouldn’t drain so the tub would fill up with water which was very nasty.
Moldy restroom
The room had a somewhat stuffy atmosphere. The restroom was my biggest concern. It appeared to be moldy, with both the tub and floor affected. Furthermore, the tub and toilet did not seem to have been cleaned prior to our arrival.
Called ahead a few weeks before stay for a room on the first floor from owners son.. He didnt save it for us. So had to go to second floor. No elevators!. Got a into the room , found very dirty sheets on bed. Attendant accused her of dirtying them. Gave us another room and sheets was fine but floor was dirty as well as hair in bathroom sink and strong sewage smell coming from bathroom sink while getting ready. Never will i stay there again..
They would not let me stay because my license was expired. Im in process of getting my license back. I would like a refund immediately.