Limited shower supplies..difficult understanding staff..very limited breakfast and coffee was VERY weak..no WiFi..people next door was playing music until 1am..would never stay again or recommend this hotel!!
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酒店回复: We’re sorry to hear that your stay did not meet your expectations. While it’s disappointing to learn about your experience, we want to note that our staff consistently works to maintain clear communication and provide essential amenities to all guests. Noise concerns can sometimes occur due to other guests, but our team is always available to address these issues promptly when informed. For us to better understand and look into the matters you mentioned, please share your room number and contact the hotel directly so we can review your stay in more detail.
1.0分
家庭亲子
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The property was misrepresented by the pictures that were shown. My sister and I were going to stay for one night and could not even stay the night. It had a terrible smell. The linens were poor quality. And the bathroom was very small. We did not get a safe feeling in the parking lot before we came in and probably should not have even moved past that point. We were even more disappointed when we saw the room. Even knowing we would not receive a refund we still left the property and paid for a hotel at another location.
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酒店回复: Hi Angela, Thank you for sharing your feedback, and we regret to hear that your experience did not meet your expectations. While many guests find the accommodations comfortable and the property well-maintained, we understand that individual perceptions can differ. The photos provided are intended to reflect the property accurately, and it is concerning to hear that you felt otherwise. To better understand the specifics of your concerns, could you please provide your room number and contact the hotel directly so that management can review the matter appropriately?
5.0分
商务出差
Staff is very friendly and helpful. Room was modern and comfortable. I would book again.
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酒店回复: Hi Tony! We’re so glad to hear you enjoyed your stay and found the staff friendly and helpful. It’s great to know you appreciated the modern, comfortable room and would choose to stay again. We look forward to welcoming you back for another excellent visit.
4.0分
其他
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Great location
Rooms are small like a mini size of a normal hotel room. No visitors allowed. Breakfast is not work it. It's been in renovation for years. Good thing is, it's quiet and convenient.
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酒店回复: Hello Lonnie,Thank you for your feedback. We're glad to hear you enjoyed the quiet and convenient location. We appreciate your comments regarding the room size and breakfast offerings, as they help us to understand our guests' preferences better. Your observations about the renovations will be shared with our management team for future consideration. We hope you had a pleasant stay overall and choose to stay with us again.
3.0分
情侣出游
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I liked how the hotel was round and the floors in the room were redone. But there were buckets collecting water from holes in the ceiling. The bed was squeaky with every move. It was quiet though.
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酒店回复: Hi Erica,Thank you for taking the time to share your feedback. We're glad to hear you appreciated the unique round design of the hotel and the updated flooring in your room. At the same time, we're truly sorry to learn about the maintenance issues you encountered, including the ceiling leaks and the squeaky bed. That's certainly not the experience we aim to provide, and we apologize for the inconvenience. Please know that we take your comments seriously and will be addressing these concerns with our maintenance team right away. We do hope to have the opportunity to welcome you back for a more comfortable stay in the future.
1.0分
商务出差
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False advertising , dirty and see a cockroach in the shower towel don't looks clean an my sheets have hairs they move me to another room.
The pictures not real is totally different.
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酒店回复: Hi Zayra, Thank you for taking the time to share your feedback. We are very sorry to hear that your experience did not meet expectations, though we would like to clarify that our photos are representative of the property and updated regularly to reflect the actual accommodations. Cleanliness is a top priority for us, and any issue reported by guests is promptly addressed by our team—as it was in your case with a room change. We take reports like this seriously, but we have not received similar complaints from other guests recently. To better understand the situation and investigate thoroughly, please contact the hotel directly and provide your room number.
2.0分
商务出差
The staff was very nice. If you’re in town for your college child, you won’t want to stay here. I didn’t stay the night after I saw the room.
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酒店回复: Hi Martine,Thank you for your feedback. While we're glad to hear you found our staff to be very nice, we’re truly sorry that the condition of the room did not meet your expectations and led you to cut your stay short. That is never the experience we want our guests to have.Your comments have been shared with our management and housekeeping teams for review, and we’ll be taking a closer look at the room to ensure it meets the standards our guests deserve. We appreciate you giving us the opportunity to improve, and we hope you’ll consider giving us another chance in the future.
3.0分
其他
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Friendly staff. Beds were comfortable and sleeping area was spacious. Bathroom was tiny. We had a lot of hair all around the room. No elevator. No hair dryer or iron, which are 2 amenities that have pretty much become mainstays, didn't even think to watch for these. Breakfast was very basic, which was A-OK, it's all we needed and nice it was offered. No laundry, had to wash some needed clothes in the sink.
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酒店回复: Hi Jennifer! Thank you for taking the time to share your detailed feedback. We're glad you enjoyed our friendly staff, comfortable beds, spacious sleeping area, and the convenience of a basic breakfast. However, we regret that the small bathroom, the room cleanliness issues, and the absence of key amenities like a hair dryer, iron, and laundry facilities affected your overall experience. Your comments are invaluable, and we will address these concerns to enhance our guest experience in the future.
1.0分
其他
Hotel doesn’t allow guests in the room and breakfast was cold cereal bread and oatmeal. Bed was uncomfortable and room was tiny
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酒店回复: Hi Cynthia! Thank you for sharing your feedback. We understand how important it is for guests to feel comfortable and have a satisfying breakfast selection. Our policies are in place to ensure a secure and pleasant stay for all, but we regret if this caused any inconvenience. Additionally, we apologize if the room size and bed did not meet your expectations, as well as for any disappointment with the breakfast options. If you would be willing to share your room number and more details with our team, we would appreciate the opportunity to address your concerns directly.
4.0分
家庭亲子
Property looked like it was under renovation. It was an interesting set up. Room was tight, but worked for what we needed.
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酒店回复: Hi Susan, Thank you for sharing your feedback! Our hotel continuously strives to enhance our guests' experience, and any renovations taking place are part of our commitment to maintaining a fresh and welcoming environment. We appreciate your understanding of our unique setup and are glad to hear that the room met your needs. We hope you had a comfortable stay and look forward to welcoming you again in the future!
Limited shower supplies..difficult understanding staff..very limited breakfast and coffee was VERY weak..no WiFi..people next door was playing music until 1am..would never stay again or recommend this hotel!!
The property was misrepresented by the pictures that were shown. My sister and I were going to stay for one night and could not even stay the night. It had a terrible smell. The linens were poor quality. And the bathroom was very small. We did not get a safe feeling in the parking lot before we came in and probably should not have even moved past that point. We were even more disappointed when we saw the room. Even knowing we would not receive a refund we still left the property and paid for a hotel at another location.
Staff is very friendly and helpful. Room was modern and comfortable. I would book again.
Great location
Rooms are small like a mini size of a normal hotel room. No visitors allowed. Breakfast is not work it. It's been in renovation for years. Good thing is, it's quiet and convenient.
I liked how the hotel was round and the floors in the room were redone. But there were buckets collecting water from holes in the ceiling. The bed was squeaky with every move. It was quiet though.
False advertising , dirty and see a cockroach in the shower towel don't looks clean an my sheets have hairs they move me to another room.
The pictures not real is totally different.
The staff was very nice. If you’re in town for your college child, you won’t want to stay here. I didn’t stay the night after I saw the room.
Friendly staff. Beds were comfortable and sleeping area was spacious. Bathroom was tiny. We had a lot of hair all around the room. No elevator. No hair dryer or iron, which are 2 amenities that have pretty much become mainstays, didn't even think to watch for these. Breakfast was very basic, which was A-OK, it's all we needed and nice it was offered. No laundry, had to wash some needed clothes in the sink.
Hotel doesn’t allow guests in the room and breakfast was cold cereal bread and oatmeal. Bed was uncomfortable and room was tiny
Property looked like it was under renovation. It was an interesting set up. Room was tight, but worked for what we needed.