We have been charged for a room that we did not stay in. When we arrived they said they were booked up even though we had a confirmation number from you. They said that it was not their problem and they were full. How do we get this refunded?
2.0分
其他
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Won't return
Our keys didn't work. The lady kept saying keep keys away from cell phones and we did. But the keys didn't work. Finally an older gentelman walked down to the door with me with a new key that he held the entire time and he tried to open the door and it failed. There were not enough pillows or towels
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酒店回复: Dear Jayne,We're sorry to hear that you didn't have a good time with us during your recent visit. Your feedback regarding our amenities and the service that you received will be discussed internally, as we always want to ensure that our guests have the best experience possible. Thank you, and we hope you'll consider giving us another chance soon.
3.0分
其他
Never again
Dirty, toilet broke, just gross. No towels
2.0分
其他
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The doors are constantly slaming even the hallway door is slammed in a row 4 to 5 times consecutively in an day! There is banging on the walls from certain rooms and loud sex noises with loud rocking sounds in the bathroom. I told the manager and it was never resolved if anything it got worse.So I don't recommend this place at all until they take this seriously and get an handle on this place. All these door slammings is damaging the managers doors but he doesn't seem to be taking it seriously.How much in repairs could this eventually cost americas best value.At least whoever owns the whole company should care about that.
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酒店回复: Please accept our apologies for any noise issues during your visit, as this is never our intention. We'll be sure to keep your comments in mind as we continue to make changes for the future, and we hope you will consider giving us another chance soon.
We have been charged for a room that we did not stay in. When we arrived they said they were booked up even though we had a confirmation number from you. They said that it was not their problem and they were full. How do we get this refunded?
Won't return
Our keys didn't work. The lady kept saying keep keys away from cell phones and we did. But the keys didn't work. Finally an older gentelman walked down to the door with me with a new key that he held the entire time and he tried to open the door and it failed. There were not enough pillows or towels
Never again
Dirty, toilet broke, just gross. No towels
The doors are constantly slaming even the hallway door is slammed in a row 4 to 5 times consecutively in an day! There is banging on the walls from certain rooms and loud sex noises with loud rocking sounds in the bathroom. I told the manager and it was never resolved if anything it got worse.So I don't recommend this place at all until they take this seriously and get an handle on this place. All these door slammings is damaging the managers doors but he doesn't seem to be taking it seriously.How much in repairs could this eventually cost americas best value.At least whoever owns the whole company should care about that.