Front desk lady was rude and seemed like we were interrupting her day. Overall abysmal stay.
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酒店回复: Thank you for taking the time to share your feedback. I’m truly sorry to hear about your disappointing experience and the interaction you had with our front desk team. This is certainly not the level of service we aim to provide, and I apologize for any frustration this caused during your stay.Please know that your comments have been shared with our management team so we can address this matter directly and ensure every guest is greeted with the courtesy and professionalism they deserve.We hope you’ll consider giving us another opportunity in the future to provide the welcoming and comfortable stay we’re known for.
1.0分
其他
The place had roaches, I was moved and still there where roaches. Not a good place to stay.
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酒店回复: Thank you for sharing your experience. We sincerely apologize for the issues you encountered during your stay. The matter has been passed to management, and we encourage you to call the hotel directly so your concerns can be addressed.We hope to have the opportunity to welcome you back and provide a much better experience in the future.
1.0分
其他
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Over chargered even though room was payed for through ******* they charged 71 to my card on top of 100 deposit. Room smelled bad and there was a lot of mold bugs
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酒店回复: hi Thank you for letting us know, yes we have made mistake and we have credited to correct card. please allow 5 to 7 business days to see the credit. I am very sorry for inconvenience.
3.0分
商务出差
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We stayed here because it was the closest we could find to where my MIL was being kept in a nursing home/ rehab. Made a quick visit from Northeast Georgia. We didn’t report anything to the front desk but noticed crumbs on the floors from previous guest. There were ants on the sheets on one bed. The couches and chairs are obviously very used and need replacing. Not just covered up. The staff were appropriate and the breakfast was on time and hot. More time needs to be spent on upkeep of the furnishings and cleaning.
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酒店回复: Thank you for sharing your experience and for recognizing our staff and breakfast service. We’re sorry to hear about the cleanliness and furnishings issues you encountered. Your feedback has been passed on to management to help us improve.We always want to provide a better stay and hope to welcome you back in the future. Please feel free to contact us directly if we can assist you next time.
3.0分
家庭亲子
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It was clean, check in was easy. There is a 100 dollar deposit as an addition to your stay cost. The microwave kept flipping the switch in the room. I also was shocked when I tried to plug in my computer into the wall. My charger didn’t work after that. I was on the side close to the highway so it was very loud if my ac wasn’t running.
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酒店回复: Hi,Thank you for sharing your detailed feedback. We’re pleased to hear that check-in was smooth and your room was clean. However, we’re sorry to learn about the issues you experienced with the microwave and electrical outlets — these have been immediately reported to our maintenance team to ensure they are promptly resolved.We understand how the highway noise can affect comfort, and we hope our air conditioning helped provide some relief. Your input is valuable as we strive to improve our guests’ stays.We hope to welcome you back for a more seamless and comfortable visit in the future.
2.0分
其他
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If your room is by the freeway expect to be woke up every morning by motorcycles gunning it to get on the freeway. The room was ok I bought an air spray to get the old smoke/mildew smell out of the room. My room was non smoking but the carpet is very old so if that was replaced I'm sure that would help. The front staff was very kind and let me check in 30 mins early.
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酒店回复: Thank you for taking the time to share your experience with us. We're pleased to hear that our front desk team made a positive impression and could accommodate your early check-in — they’ll be happy to know their hospitality was appreciated.We’re sorry to hear about the noise disturbance and the odor in your room. While we do our best to assign quieter rooms whenever possible, we understand how important a restful night’s sleep is and appreciate your honest feedback. Your comments regarding the carpet condition are noted and have been shared with our maintenance team as we continue planning future upgrades to our guest rooms.We hope you’ll consider staying with us again so we can provide a more comfortable and refreshed experience.
1.0分
家庭亲子
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we got to our reserved room and the bathroom was disgusted and it was late so we went to put our kids down to sleep and we start seeing roaches so i immediately called the front desk and i told them i either need a refund or a different room and he let us see another room and that room ALSO had roaches and i was like i have kids and i will not subject my family to this place and i demanded a refund.
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酒店回复: Thank you for bringing this to our attention. We’re truly sorry to hear about the condition you encountered upon arrival. The comfort and well-being of our guests — especially families — is something we take very seriously, and we sincerely regret that your experience fell so far short of expectations.We understand how concerning it must have been to encounter pests in the room, and please know that this is not reflective of our usual standards. We have already addressed your feedback with our housekeeping and pest control teams to ensure immediate and thorough action is taken.Although your stay was not what it should have been, we hope you’ll consider giving us another opportunity in the future. We'd love the chance to provide a much-improved experience for you and your family.
2.0分
其他
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Better options nearby
The rug was very dirty, and had to fight roaches more than once. Excellent location with shopping and food very nearby, seems ok during the day but night hits and there's no lighting and lots of sketchy looking people hanging around near the entrance and around the hotel area. Didn't feel safe being out past a certain time.
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酒店回复: Thank you for sharing your experience with us. While I’m glad to hear you appreciated our convenient location near shopping and dining, I’m truly sorry that other aspects of your stay fell short of expectations.Cleanliness and guest comfort are top priorities for us, and I regret that your room did not reflect the standards we strive to maintain. Please know that your comments about the rug and pest concerns have been shared directly with our housekeeping and pest control teams for immediate follow-up and resolution.I also understand your concerns regarding the exterior environment and lighting during the evening. Guest safety is extremely important to us, and we are currently reviewing additional measures to ensure all our guests feel comfortable around the property at any hour.We truly appreciate your feedback—it helps guide improvements across our operations. While I regret that your experience was not more positive, we do hope you'll consider giving us another opportunity in the future.
酒店位置便利，周围商店和购物场所很多。我们一家四口住的是双人床房间。房间和酒店都非常老旧。房间的清洁度一般，有很多污渍、铁锈，甚至天花板沿线都有霉菌。床很舒服。床单摸起来和看起来都很干净。房间里所有的设施都能正常使用。酒店提供免费欧陆式早餐，供应到早上9点。早餐有华夫饼、鸡蛋、百吉饼、松饼、果汁和咖啡。工作人员不是很友善，尽管我们要了两条毛巾，但只给了一条。看起来像是印度人开的，但不确定。不确定我是否还会再次入住。
住宿愉快
非常物有所值。工作人员非常友好。包含的午餐非常好。房间很干净。沙发床不太舒服。
Front desk lady was rude and seemed like we were interrupting her day. Overall abysmal stay.
The place had roaches, I was moved and still there where roaches. Not a good place to stay.
Over chargered even though room was payed for through ******* they charged 71 to my card on top of 100 deposit. Room smelled bad and there was a lot of mold bugs
We stayed here because it was the closest we could find to where my MIL was being kept in a nursing home/ rehab. Made a quick visit from Northeast Georgia. We didn’t report anything to the front desk but noticed crumbs on the floors from previous guest. There were ants on the sheets on one bed. The couches and chairs are obviously very used and need replacing. Not just covered up. The staff were appropriate and the breakfast was on time and hot. More time needs to be spent on upkeep of the furnishings and cleaning.
It was clean, check in was easy. There is a 100 dollar deposit as an addition to your stay cost. The microwave kept flipping the switch in the room. I also was shocked when I tried to plug in my computer into the wall. My charger didn’t work after that. I was on the side close to the highway so it was very loud if my ac wasn’t running.
If your room is by the freeway expect to be woke up every morning by motorcycles gunning it to get on the freeway. The room was ok I bought an air spray to get the old smoke/mildew smell out of the room. My room was non smoking but the carpet is very old so if that was replaced I'm sure that would help. The front staff was very kind and let me check in 30 mins early.
we got to our reserved room and the bathroom was disgusted and it was late so we went to put our kids down to sleep and we start seeing roaches so i immediately called the front desk and i told them i either need a refund or a different room and he let us see another room and that room ALSO had roaches and i was like i have kids and i will not subject my family to this place and i demanded a refund.
Better options nearby
The rug was very dirty, and had to fight roaches more than once. Excellent location with shopping and food very nearby, seems ok during the day but night hits and there's no lighting and lots of sketchy looking people hanging around near the entrance and around the hotel area. Didn't feel safe being out past a certain time.