酒店回复: Hello Judymar,Thank you for your recent review of your stay at the HomeTowne Studios Chicago - Waukegan. I am disappointed you had a less than satisfactory experience which prompt your 1/5 score. The situation you described regarding the lack of cleanliness and the unpleasant odor are truly regrettable. I am very sorry for your experience. To uphold our company's high standards, your comments will be reviewed by staff, in an effort to ensure your experience is not repeated. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Nevertheless, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRed Roof Management RediResponse Specialist
1.0分
其他
展开
i didn’t even stay here. the outside was nice but once you got inside, it smelt like mold, the blankets were dirty and stained, the bathroom looked like there was dried blood in the shower. they refused to give me a refund.
展开
酒店回复: Dear Esteemed Guest,Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios by Red Roof Chicago - Waukegan. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience, resulting your 2/10 score. You indicated that you were unsatisfied with unclean blankets, unpleasant odor and the other concerns. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,ChirellRed Roof ManagementRediResponse Specialist
4.0分
情侣出游
展开
It was a bit odd that the office was closed and you have to call to contact someone. Other than that it wasnt to bad. They're clearly remodeling and have a lot of furniture outside on the blacony and by the stairs. If that were cleaned up the room would have a 4 overall
展开
酒店回复: Dear Hotel Guest,Thank you for taking the time to share your feedback about your experience at the Red Roof Inn Richmond. We're sorry to hear about the office being closed when you arrived; that's not ideal, and we appreciate you mentioning it. Also, thanks for pointing out the remodeling mess. We're working hard to improve things, and it's good to know how it's impacting guests.At Red Roof, we strive to provide our guests with a comfortable and memorable experience, and your kind words are a testament to our efforts. We are thrilled to have met your expectations and hope to welcome you back for another enjoyable stay.Sincerely,JMRed Roof Management RediResponse Specialist
1.0分
其他
展开
There was no one at the front desk. The place looked abanded, I was not able to check in despite repeated calls to the number listed on front desk window I was not able to check in I did not stay at this location and I'm requesting a full refund AVOID AT ALL COSTS
展开
酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios by Red Roof Chicago - Waukegan. I sincerely apologize for the unacceptable experience you encountered attempting to check in. The absence of staff and the inability to reach anyone by phone is certainly not the level of service we aim to provide. Please accept our deepest apologies for the inconvenience and distress this caused. Unfortunately, our team does not have the authority to manage billing disputes directly. Please contact the property directly. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. We intend to learn from this experience and hope you'll give Red Roof another opportunity to welcome you to one of our almost 700 locations in the future. Sincerely, Kerry-leeRed Roof Management RediResponse Specialist
1.0分
其他
展开
Looked like something from a third world country. There was furniture and mattresses leaning around exterior, no one in office. Took photos . Found another hotel.
1.0分
其他
This place needs a lot of work or needs to shut down. Booked a room, didn’t even sleep there.
展开
酒店回复: Dear Esteemed Guest,Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios by Red Roof Chicago - Waukegan. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience, resulting your 2/10 score. You indicated that you were unsatisfied with the up keep of the property. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,ChirellRed Roof ManagementRediResponse Specialist
1.0分
情侣出游
展开
DO NOT GO TO THIS PLACE. It is absolutely disgusting and not health standard compliant. We not only had hairs everywhere, bugs and CIGARETTE WHOLES in the blankets and chairs, but also found MOLD, GRIME and RUST in the "kitchen", toilet and tables. We also met some of the worst staff ever, they are not present at the front desk at any time, and actively avoided us and lied to us AND the ******* TEAM on the phone to not confront us about the refund.
Please do not waste your time, money or health on this sorry excuse for a business, this type of incompetence is unreal.
展开
酒店回复: Dear Valued Guest,Thank you for taking the time to share your experience at HomeTowne Studios Chicago - Waukegan. We are sorry you had a less than satisfactory experience due to the condition and cleanliness of the room as well as the interaction you had with the staff and charges. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. We are looking into everything you mentioned to ensure it does not happen again. Thank you for choosing Red Roof. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,ViktorRed Roof ManagementRediResponse Specialist
1.0分
其他
展开
Do NOT stay here. Its really skeezy.
The place was really run down & mattresses, old furniture etc in the hallways.
Peeling paint, cigarette burns on the table & utterly filthy.
Despite a non-smoking mandate, the room smelled of smoke masked with deoderizer.
If i hadnt absolutely had to stay both nights & the only other options either too far away or charging over $225/night I would have have walked away after first entering the room.
I walked from the shower to the bedside & during that 15 foot walk my feet picked up enough grunge from the floor that I was utterly disgusted.
The bathroom was gross, no toilet paper holder & half a roll of TP just plunked on the tank of the toilet.
No hot water in the "kitchenette"
No paper towels or napkins. Microwave had food stuck in it & the counter was greasy.
展开
酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios by Red Roof Chicago - Waukegan. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience, resulting your 2/10 score. You indicated that you were unsatisfied with the up keep of the property, no toilet paper and the other concerns. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,ChirellRed Roof ManagementRediResponse Specialist
我们预订这家酒店时，并没有提到大堂会在晚上7点关闭，并且在那之后就没有人办理入住了。我们只好另外找了一家酒店住了一晚，结果第二天早上我们去办理入住续订第二晚时，他们竟然说取消了我们的预订。但他们还是扣了我的款，现在我们根本联系不上他们退款。预订这家酒店请务必谨慎。
房间脏得要命，满是灰尘，连找工作人员换钥匙都费劲。价格太贵了，房间看起来和网上图片完全不一样！不推荐大家住这里。
一切都很脏，有难闻的气味。这不是照片的样子
i didn’t even stay here. the outside was nice but once you got inside, it smelt like mold, the blankets were dirty and stained, the bathroom looked like there was dried blood in the shower. they refused to give me a refund.
It was a bit odd that the office was closed and you have to call to contact someone. Other than that it wasnt to bad. They're clearly remodeling and have a lot of furniture outside on the blacony and by the stairs. If that were cleaned up the room would have a 4 overall
There was no one at the front desk. The place looked abanded, I was not able to check in despite repeated calls to the number listed on front desk window I was not able to check in I did not stay at this location and I'm requesting a full refund AVOID AT ALL COSTS
Looked like something from a third world country. There was furniture and mattresses leaning around exterior, no one in office. Took photos . Found another hotel.
This place needs a lot of work or needs to shut down. Booked a room, didn’t even sleep there.
DO NOT GO TO THIS PLACE. It is absolutely disgusting and not health standard compliant. We not only had hairs everywhere, bugs and CIGARETTE WHOLES in the blankets and chairs, but also found MOLD, GRIME and RUST in the "kitchen", toilet and tables. We also met some of the worst staff ever, they are not present at the front desk at any time, and actively avoided us and lied to us AND the ******* TEAM on the phone to not confront us about the refund.
Please do not waste your time, money or health on this sorry excuse for a business, this type of incompetence is unreal.
Do NOT stay here. Its really skeezy.
The place was really run down & mattresses, old furniture etc in the hallways.
Peeling paint, cigarette burns on the table & utterly filthy.
Despite a non-smoking mandate, the room smelled of smoke masked with deoderizer.
If i hadnt absolutely had to stay both nights & the only other options either too far away or charging over $225/night I would have have walked away after first entering the room.
I walked from the shower to the bedside & during that 15 foot walk my feet picked up enough grunge from the floor that I was utterly disgusted.
The bathroom was gross, no toilet paper holder & half a roll of TP just plunked on the tank of the toilet.
No hot water in the "kitchenette"
No paper towels or napkins. Microwave had food stuck in it & the counter was greasy.