酒店回复: Hello Judymar,Thank you for your recent review of your stay at the HomeTowne Studios Chicago - Waukegan. I am disappointed you had a less than satisfactory experience which prompt your 1/5 score. The situation you described regarding the lack of cleanliness and the unpleasant odor are truly regrettable. I am very sorry for your experience. To uphold our company's high standards, your comments will be reviewed by staff, in an effort to ensure your experience is not repeated. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Nevertheless, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRed Roof Management RediResponse Specialist
2.0分
其他
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As a Whole half of property was remodeled. The 2 rooms we had were out of date switched rooms little better but seen roaches. So we left and went somewhere else
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酒店回复: Dear Esteemed Guest,I appreciate you sharing your feedback following your stay at the HomeTowne Studios Chicago - Waukegan. I was saddened to read that your stay fell short of your expectations due to the roaches you mentioned. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Your feedback is valuable to Red Roof and we will use it to identify areas for improvement and ensure a better experience for future guests. We hope you'll give us the opportunity to provide you with a better experience on your next visit to the area.Sincerely,ErikaRed Roof Management RediResponse Specialist
1.0分
商务出差
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I normally stay in very nice, resort style places, and i only booked this spot because of the short notice of the trip. I would never recommend, never return and hope i never have to ride past this place again.
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酒店回复: Dear Valued Guest, Thank you for taking the time to share your experience at HomeTowne Studios Chicago - Waukegan. I am genuinely sorry to hear that your experience did not meet your expectations. We understand that our hotel did not align with your usual preference. If you could offer more details about your stay, it would greatly assist us in making improvements.We are always looking for ways to improve our guest experience. Thank you for choosing Red Roof. We hope you’ll consider visiting one of our other hotels within our brand family, where we are dedicated to ensuring a more enjoyable stay.Sincerely,ViktorRed Roof Management RediResponse Specialist
2.0分
情侣出游
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Its a nice area, buildings are nice, but i had to leave early cause of roaches. Yes it is a cheaper which I do not mind, but excessive roaches is something i cannot stay with, especially when they crawl on me when im sleeping.
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酒店回复: Dear Valued Guest, Thank you for taking the time to share your experience at HomeTowne Studios Chicago - Waukegan. While we appreciate you choosing our budget-friendly option, we do apologize that your stay was negatively impacted by the cockroaches you encountered. This is not the experience we want our guests to have.Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.Please be assured that I will be addressing these issues with our staff to ensure that these lapses are corrected and do not happen again. Thank you for choosing Red Roof. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,ViktorRed Roof Management RediResponse Specialist
1.0分
其他
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Cockroaches and other bugs in room. Attendant not on site. Office was locked up couldn’t drop off key card. Just left it by the window. OVERPRICED FOR WHAT WAS ADVERTISED.
NEVER GO HERE EVER AGAIN❗️
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酒店回复: Dear Valued Guest,We appreciate you sharing your feedback following your stay at the HomeTowne Studios Chicago - Waukegan. We are disheartened to read that your stay fell short of your expectations due to situation you described regarding the key card and the possible insects you mentioned. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns and we hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,DevineRed Roof ManagementRediResponse Specialist
1.0分
其他
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i didn’t even stay here. the outside was nice but once you got inside, it smelt like mold, the blankets were dirty and stained, the bathroom looked like there was dried blood in the shower. they refused to give me a refund.
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酒店回复: Dear Esteemed Guest,Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios by Red Roof Chicago - Waukegan. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience, resulting your 2/10 score. You indicated that you were unsatisfied with unclean blankets, unpleasant odor and the other concerns. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,ChirellRed Roof ManagementRediResponse Specialist
4.0分
情侣出游
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It was a bit odd that the office was closed and you have to call to contact someone. Other than that it wasnt to bad. They're clearly remodeling and have a lot of furniture outside on the blacony and by the stairs. If that were cleaned up the room would have a 4 overall
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酒店回复: Dear Hotel Guest,Thank you for taking the time to share your feedback about your experience at the Red Roof Inn Richmond. We're sorry to hear about the office being closed when you arrived; that's not ideal, and we appreciate you mentioning it. Also, thanks for pointing out the remodeling mess. We're working hard to improve things, and it's good to know how it's impacting guests.At Red Roof, we strive to provide our guests with a comfortable and memorable experience, and your kind words are a testament to our efforts. We are thrilled to have met your expectations and hope to welcome you back for another enjoyable stay.Sincerely,JMRed Roof Management RediResponse Specialist
1.0分
其他
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There was no one at the front desk. The place looked abanded, I was not able to check in despite repeated calls to the number listed on front desk window I was not able to check in I did not stay at this location and I'm requesting a full refund AVOID AT ALL COSTS
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios by Red Roof Chicago - Waukegan. I sincerely apologize for the unacceptable experience you encountered attempting to check in. The absence of staff and the inability to reach anyone by phone is certainly not the level of service we aim to provide. Please accept our deepest apologies for the inconvenience and distress this caused. Unfortunately, our team does not have the authority to manage billing disputes directly. Please contact the property directly. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. We intend to learn from this experience and hope you'll give Red Roof another opportunity to welcome you to one of our almost 700 locations in the future. Sincerely, Kerry-leeRed Roof Management RediResponse Specialist
我们预订这家酒店时，并没有提到大堂会在晚上7点关闭，并且在那之后就没有人办理入住了。我们只好另外找了一家酒店住了一晚，结果第二天早上我们去办理入住续订第二晚时，他们竟然说取消了我们的预订。但他们还是扣了我的款，现在我们根本联系不上他们退款。预订这家酒店请务必谨慎。
房间脏得要命，满是灰尘，连找工作人员换钥匙都费劲。价格太贵了，房间看起来和网上图片完全不一样！不推荐大家住这里。
一切都很脏，有难闻的气味。这不是照片的样子
As a Whole half of property was remodeled. The 2 rooms we had were out of date switched rooms little better but seen roaches. So we left and went somewhere else
I normally stay in very nice, resort style places, and i only booked this spot because of the short notice of the trip. I would never recommend, never return and hope i never have to ride past this place again.
Its a nice area, buildings are nice, but i had to leave early cause of roaches. Yes it is a cheaper which I do not mind, but excessive roaches is something i cannot stay with, especially when they crawl on me when im sleeping.
Cockroaches and other bugs in room. Attendant not on site. Office was locked up couldn’t drop off key card. Just left it by the window. OVERPRICED FOR WHAT WAS ADVERTISED.
NEVER GO HERE EVER AGAIN❗️
i didn’t even stay here. the outside was nice but once you got inside, it smelt like mold, the blankets were dirty and stained, the bathroom looked like there was dried blood in the shower. they refused to give me a refund.
It was a bit odd that the office was closed and you have to call to contact someone. Other than that it wasnt to bad. They're clearly remodeling and have a lot of furniture outside on the blacony and by the stairs. If that were cleaned up the room would have a 4 overall
There was no one at the front desk. The place looked abanded, I was not able to check in despite repeated calls to the number listed on front desk window I was not able to check in I did not stay at this location and I'm requesting a full refund AVOID AT ALL COSTS