酒店回复: We’re very sorry to hear about your experience. Please accept our sincere apologies for the rude service and the condition of your room. We will review this with our staff and housekeeping team to ensure it is corrected immediately. Thank you for bringing it to our attention.
3.0分
家庭亲子
原文
翻译提供方：Google
好的
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酒店回复: Thank you for sharing your feedback with us. We’re sorry to hear that your stay was just “ok,” as we always strive to provide a much better experience. Your comments are valuable, and we’d love to know what we could improve on to make your next visit more enjoyable.
1.0分
家庭亲子
Stayed there twice and each time I see roaches. The second time I stayed there I see a spider and a roach. Never again!!
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酒店回复: Thank you for sharing your feedback. We’re very sorry to hear about your experience, that is absolutely not the standard we aim to provide. Our team has strict pest-control procedures, and we’re looking into this immediately to ensure it’s resolved. We appreciate you bringing this to our attention.
1.0分
其他
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Our bathroom smelled like cigarettes. The toilet barely flushed. The walls were paper thin.
We checked in around 10:30pm, finally got our 1 year old down for the night, woke up to an ear-splitting beeping sound that I assume was the fire alarm? But it went off for at least 10 minutes straight. We had moved into the hallway but there was only 1 other family in the hallway trying to figure out what was going on. Finally the “alarm” shut off and we tried to fall back asleep. About forty-five minutes later that “alarm” came back on for another minute before turning off again. No one explained what it was or if we had to evacuate. Made for a terrible first night.
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酒店回复: We are truly sorry for the terrible night, the cigarette smell in the bathroom, the poorly flushing toilet, and the thin walls.The fire alarm was triggered by unauthorized smoking in the courtyard; our staff resolved it immediately.We hope to welcome you back and offer you a much better stay
2.0分
其他
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The room SMELLED bad, bad, bad.
It was overpowering. We had to keep the door open just to stay in the room. It also appeared someone had poured the same smelly liquid into the heater. Air conditioning unit.
So you couldn't put the fan on to circulate the overpowering smell. Additionally, broken towel bar, dirty counters, dirty corners
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酒店回复: Thank you for sharing your feedback with us. We sincerely apologize for the experience you had during your stay. The strong odor you described and the condition of the room are unacceptable and far below the standards we aim to maintain.We will have our housekeeping and maintenance teams inspect the room immediately, including the AC/heater unit, to ensure the source of the smell is identified and resolved. The broken towel bar and cleanliness issues you mentioned will also be addressed right away to prevent this from happening again.We appreciate you bringing these concerns to our attention, and we’re truly sorry for the inconvenience caused.
5.0分
其他
Nice clean rooms, new towels, comfortable bed & great biscuits & gravy! Excellent hotel for the price!
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酒店回复: Thank you so much for the wonderful 10/10 review! We’re thrilled to hear you enjoyed our clean rooms, fresh towels, and comfortable beds — and we’re especially glad you loved the biscuits and gravy! We appreciate your kind words and hope to see you again soon.
3.0分
其他
Decent amenities, kinda messy place but the room was clean enough. For the price it’s worth a stay.
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酒店回复: Thank you for sharing your feedback! We’re glad to hear you found the room clean and felt your stay was a good value. We appreciate your comments about the overall upkeep and will work on improving that area for a better experience next time. We hope to welcome you again soon!
2.0分
其他
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The property was not well kept. It was noisy at 3:00am and My daughter and I did not feel very safe going during our stay. The room was somewhat clean but not well kept. Faucet would not stop running and the A/C did not work well. The employees were not very friendly, not rude, but not friendly. Overall it was not a great experience.
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酒店回复: Thank you for taking the time to share your feedback. I’m very sorry to hear about your experience and the issues you encountered during your stay. We always want our guests to feel safe, comfortable, and welcomed, and I regret that we fell short in your case. I’ll be reviewing your comments with our team to address the maintenance concerns and reinforce our service standards. We truly value your feedback, as it helps us improve, and I hope you’ll consider giving us another opportunity to provide you with a much better stay in the future.
1.0分
其他
They had no waffles no meat rotton fruits this the worst selection I ever scene
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酒店回复: Thank you for your feedback. We’re sorry to hear about your experience. We do offer biscuits and gravy as a hot option, and waffles are available throughout the entire breakfast time. We also make sure our fruit is checked regularly to keep it fresh. We appreciate you bringing this to our attention and will review it with the team.
太糟糕的体验了！柜台后面那两个人，一个年纪大点的女士和一个年轻男士，简直太不专业了。他们坐在柜台后面，聊了五分钟人生和私事，还抱怨管理层，然后才跟我打招呼，居然叫我“先生”，我明明是女性！第一个房间打不开，然后他们就把我手里的钥匙拿走，带我去了第二个房间。感觉超级不舒服，很可疑。我根本就没入住那个房间，他们答应给我退款，结果只说退押金，但我押金也没收到！！我根本就没踏进酒店房间一步！！大家要小心啊！！！
服务非常差，接待员的服务更是如此，他粗鲁无礼，没有帮助我们，房间床单很难看，而且有污渍。
好的
Stayed there twice and each time I see roaches. The second time I stayed there I see a spider and a roach. Never again!!
Our bathroom smelled like cigarettes. The toilet barely flushed. The walls were paper thin.
We checked in around 10:30pm, finally got our 1 year old down for the night, woke up to an ear-splitting beeping sound that I assume was the fire alarm? But it went off for at least 10 minutes straight. We had moved into the hallway but there was only 1 other family in the hallway trying to figure out what was going on. Finally the “alarm” shut off and we tried to fall back asleep. About forty-five minutes later that “alarm” came back on for another minute before turning off again. No one explained what it was or if we had to evacuate. Made for a terrible first night.
The room SMELLED bad, bad, bad.
It was overpowering. We had to keep the door open just to stay in the room. It also appeared someone had poured the same smelly liquid into the heater. Air conditioning unit.
So you couldn't put the fan on to circulate the overpowering smell. Additionally, broken towel bar, dirty counters, dirty corners
Nice clean rooms, new towels, comfortable bed & great biscuits & gravy! Excellent hotel for the price!
Decent amenities, kinda messy place but the room was clean enough. For the price it’s worth a stay.
The property was not well kept. It was noisy at 3:00am and My daughter and I did not feel very safe going during our stay. The room was somewhat clean but not well kept. Faucet would not stop running and the A/C did not work well. The employees were not very friendly, not rude, but not friendly. Overall it was not a great experience.
They had no waffles no meat rotton fruits this the worst selection I ever scene