酒店回复: Dear Guest,We sincerely apologize for the unacceptable conditions you encountered during your stay. Cleanliness and comfort are top priorities for us, and we clearly missed the mark. We take your feedback seriously and will address these issues with our housekeeping and maintenance teams to prevent similar experiences. Thank you for bringing this to our attention, and we regret the impact it had on your stay.Sincerely, Hotel Manager
酒店回复: Dear Guest,Thank you for sharing your experience. We sincerely apologize for the issues you encountered during your stay. The cleanliness and comfort of our rooms are top priorities, and we regret that we fell short in these areas during your visit. Please be assured that your comments regarding the bedding, heating, and bathroom have been shared with the appropriate departments to ensure immediate attention and improvements.We understand your disappointment and are grateful for your understanding. We hope you’ll consider staying with us again in the future for a much more pleasant experience.Sincerely, Hotel Manager
1.0分
家庭亲子
原文
翻译提供方：Google
房间里到处都是虫子和污渍，吸烟者的气味令人难以忍受，我们希望获得全额退款
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酒店回复: Dear Guest,We sincerely apologize for the condition of your room and the discomfort caused by the smell and cleanliness issues. This is far from the standard we strive to maintain. We take your concerns seriously and encourage you to contact management directly to resolve this matter, including your refund request.Sincerely,Hotel Manager
酒店回复: Dear Guest,Thank you for your feedback. I’m glad to hear you found the bed comfortable. I apologize for the issues you experienced with the outside access and the condition of the building. We appreciate your comments, as they help us identify areas for improvement. We hope to have the opportunity to provide a better experience in the future.Sincerely, Hotel Manager
5.0分
其他
原文
翻译提供方：Google
很棒
房间舒适干净。
超值。
非常方便。
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酒店回复: Dear Guest,Thank you for your review! We’re glad you enjoyed the clean, comfortable room and found great value in our convenient location.Sincerely, Hotel Manager
酒店回复: Dear Guest,Thank you for your feedback. We're truly sorry to hear that your experience was disappointing. Please reach out to us directly so we can address your concerns and improve for future guests. Your satisfaction is important to us.Sincerely, Hotel Manager
3.0分
其他
Didnt use parking lot
Air was ok
Room Average clean ..bettrr than my first room but staff changed our room
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酒店回复: Dear Guest,Thank you for your feedback. We’re glad the staff was able to accommodate your room change and that your new room was cleaner and more comfortable. We appreciate your comments and hope to provide an even better experience on your next stay.Sincerely,Hotel Manager
还行
员工服务态度很好。
房间乍一看很干净。但看了看床单，发现其中一张床单上有一处很大的油渍。前厅的门晚上11点就锁上了，不过我们打电话之后又换了一套床单。墙很薄。早上我归还钥匙的时候，前台也没人。
失望
虽然入住的人不多，但他们把每个人都安排得挨着。我们隔壁的人特别吵闹，闹钟从凌晨4点就响了。你能听到隔壁的人洗澡和冲厕所的声音。毛巾很脏，每条毛巾里都粘着长长的黑毛。停车场上满是冰雪，去房间的路上更是冰天雪地。
太恶心了。当我们到达房间时，马桶里有卫生纸和尿液。我们试图冲水，但水溢出来了。我们只有两条薄薄的毛巾。房间非常脏。地板上有很多面包屑。床裙上有污渍，没有洗。当我们去主区吃早餐时，我试图去洗手间，但没能去，因为马桶座上到处都是尿液。水槽几乎被污垢染黑了。早餐很差。花生酱和奶油奶酪硬得像石头。我不知道它们在那里放了多久了。当我倒苹果汁时，杯子里有残渣。当我吃早餐时，自从我住下以来，还有另外两起关于这家酒店的投诉。它维护得不好，浪费了我的钱。建议不要住在那里
床上用品满是污渍，床单脏兮兮的。灯罩又脏又破。房间仍然很冷，暖气开到75华氏度（冷风比热风多）。浴缸和马桶需要更换。我根本没打算用。我们退房了。我损失了当晚的房费，但我也接受了。
房间里到处都是虫子和污渍，吸烟者的气味令人难以忍受，我们希望获得全额退款
住宿体验还不错。房间很温暖，床很舒服。房间需要从外面进入，而且路面很滑。建筑非常老旧。我们不会再住了。
很棒
房间舒适干净。
超值。
非常方便。
他们很善良
好的
Didnt use parking lot
Air was ok
Room Average clean ..bettrr than my first room but staff changed our room