I called in advance for early check in- ended up arriving right before the normal time and waited in the empty lobby for 30 full minutes and it ended up being past normal check in time.
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酒店回复: Dear Guest, We sincerely apologize for the delay you encountered during check-in, especially after calling ahead for an early arrival. We understand how frustrating it must have been to wait in the lobby, particularly when arriving close to the normal check-in time. Please know this is not the level of efficiency or attentiveness we strive to provide. Your feedback has been shared with our front desk team to ensure guests are assisted promptly and courteously. We truly appreciate your patience and hope to welcome you back for a smoother experience next time.Sincerely,Hotel Management
3.0分
其他
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They overbooked and did not have the room I reserved. Understandable, this happens. The Front Desk staff accommodated me and adjusted my bill. Awesome job by Yesenia & Keisha
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酒店回复: Dear Keith, Thank you for your thoughtful review. While we regret the inconvenience caused by the overbooking, we are pleased to hear that Yesenia and Keisha were able to accommodate you and make things right. We’ll be sure to recognize them for their outstanding support. We appreciate your patience and are grateful for the opportunity to turn the situation around. We hope to welcome you back again soon!Sincerely,Hotel Management
4.0分
其他
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We always enjoy our stay here even thou the amenities are average but we get to cook & prep our meals. Its at a very convenient location. The staff at the front desk are always very welcoming and accommodating.
4.0分
家庭亲子
Good lodge
They have removed room service which is not appreciable . We have to pay for room service if your stay is less than 5 days
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酒店回复: Dear Rambabu, Thank you for sharing your feedback and for choosing to stay with us. We’re pleased to know you found our lodge to be a good option overall. We understand your concerns regarding the adjusted housekeeping policy, and we apologize for any inconvenience caused. As part of our efforts to provide flexibility and maintain affordability, complimentary full service is available on longer stays, while guests on shorter visits can request services as needed for a nominal fee. We appreciate your understanding and input as we continue refining our guest experience. We look forward to welcoming you back for a more seamless stay at Extended Stay America.Sincerely,Hotel Management
5.0分
其他
For the awesome price, thank you for the low price. This was last minute.
4.0分
其他
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Really appreciated the care and attention the staff gave. Also the aesthetic was nice; however the interior of the room, could use a little updating, especially the furniture/dressers. The bed was comfortable though. It was peaceful/quiet, and the security wasn’t bad. Thank you for an enjoyable stay.
2.0分
家庭亲子
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The clientele in and around the property frightened my children & the hotel smelled dirty. There were no ice machines on the property & the breakfast was disgusting. What a waste of money!
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酒店回复: Dear Elizabeth, We deeply regret that your stay did not meet expectations, and we sincerely apologize for the concerns you encountered. Feeling safe, comfortable, and well-supported is essential, and we’re sorry that this was not your experience. We take these matters seriously and will be reviewing them to identify ways to improve for future guests. Your concerns matter to us, and we appreciate you bringing them to our attention. We hope to make positive changes based on your insights.Sincerely,Hotel Management
2.0分
其他
Old furniture, noisy and rooms smelled of smoke. Won’t stay there again-very disappointe.
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酒店回复: Dear Debra,Thank you for providing your feedback. We regret that the condition of the furnishings and the overall environment did not meet your expectations. We understand how important a quiet and fresh atmosphere is for a comfortable stay, and we apologize for any discomfort caused. We take guest feedback seriously and will share it with our teams to ensure a better experience for future guests. We hope you will give us another chance to provide you with the hospitality we are known for on your next visit to the area. Sincerely,Hotel Management
1.0分
商务出差
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Staff was ok, and that’s about the only positive things to say. I’ve stayed at better, cleaner places in 3rd World countries. Place smells like sin. Grab-n-go breakfast was coffee and Nutri Grain bars. Definitely better options in the area. I wouldn’t be surprised if they have hourly room rentals. L
Genuinely surprised ******* even allows this as an option.
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酒店回复: Dear Andy, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we continually grow and improve based on our guests' feedback. Considering our helpful staff, we hope to have another occasion to host you in the future and provide you with the seamless stay you deserve!Sincerely,Hotel Management
酒店很棒，虽然不提供早餐但非常干净。
I called in advance for early check in- ended up arriving right before the normal time and waited in the empty lobby for 30 full minutes and it ended up being past normal check in time.
They overbooked and did not have the room I reserved. Understandable, this happens. The Front Desk staff accommodated me and adjusted my bill. Awesome job by Yesenia & Keisha
We always enjoy our stay here even thou the amenities are average but we get to cook & prep our meals. Its at a very convenient location. The staff at the front desk are always very welcoming and accommodating.
Good lodge
They have removed room service which is not appreciable . We have to pay for room service if your stay is less than 5 days
For the awesome price, thank you for the low price. This was last minute.
Really appreciated the care and attention the staff gave. Also the aesthetic was nice; however the interior of the room, could use a little updating, especially the furniture/dressers. The bed was comfortable though. It was peaceful/quiet, and the security wasn’t bad. Thank you for an enjoyable stay.
The clientele in and around the property frightened my children & the hotel smelled dirty. There were no ice machines on the property & the breakfast was disgusting. What a waste of money!
Old furniture, noisy and rooms smelled of smoke. Won’t stay there again-very disappointe.
Staff was ok, and that’s about the only positive things to say. I’ve stayed at better, cleaner places in 3rd World countries. Place smells like sin. Grab-n-go breakfast was coffee and Nutri Grain bars. Definitely better options in the area. I wouldn’t be surprised if they have hourly room rentals. L
Genuinely surprised ******* even allows this as an option.