酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Johnstown. We're glad to know that you found the bed comfy, the sheets soft and that our staff was friendly. However, it is regrettable to hear that the situation you may have observed with the state of the room and the possible smell you mentioned may have fallen short of your expectations.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns and we would love to have another chance to provide you with a better experience the next time you're in town.Very truly yours,DevineRed Roof ManagementRediResponse Specialist
2.0分
朋友出游
原文
翻译提供方：Google
褪色的酒店没有维护。 非常实惠。 非常友善的工作人员。 潮湿的气味。 糟糕的午餐交易。
3.0分
情侣出游
原文
翻译提供方：Google
不
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酒店回复: Hello Valued Guest, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Johnstown and I appreciate your 6/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. We hope to continue to provide great experiences for you here at Red Roof. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,ReysheRed Roof ManagementRediResponse Specialist
5.0分
其他
原文
翻译提供方：Google
好的
2.0分
其他
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Check in was backed up due to new software system & only 1 employee working the desk. Got to our room and was hanging a shirt on the clothing rack mounted to the wall when it suddenly came crashing down on my arm. The only response from management was they were sorry. We had nowhere to hang any clothing. The thermostat was hard to work & the unit switched back & forth from heat to air conditioning with no rhyme or reason. The refrigerator made a loud noise which we had to drown out with white noise so we could sleep. Also there were only 2 electrical outlets & both were next to each other by one nightstand. Nothing by the other nightstand and the other outlets in the room had appliances plugged in & weren’t accessible. The toilet was so low it belonged in an elementary school bathroom. On the positive side the mattress was comfortable and the location was convenient/within a short walking distance to the First Summit Arena. We will not be returning to Red Roof anytime soon.
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酒店回复: Dear Hotel Guest, Thank you for taking the time to tell us about your experience at the Red Roof Inn Johnstown. I am truly sorry to hear about the difficulties you experienced during your stay. The check-in delays due to the new software and the incident with the clothing rack are certainly not the standard we aim for. I apologize that the staff response did not meet your expectations. We also regret the concerns with the thermostat, refrigerator noise, limited outlets, and the toilet height. It's good to know you found the mattress comfortable and appreciated the location.We want you to feel confident in our ability to prevent similar problems in the future. Your feedback will be shared directly with the property staff. We hope you will give Red Roof another opportunity to provide you with an improved stay next time you travel our way.Very truly yours,JohnRed Roof Management RediResponse Specialist
4.0分
其他
Easy walk to Summit Arena and downtown. Facilities and room seemed clean and well maintained. Overall, a good value and comfortable stay.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at theRed Roof Inn Johnstown. We're delighted to hear you enjoyed our convenient location near Summit Arena and downtown, and that you found our facilities and rooms clean and well-maintained.We hope to continue to provide great experiences for you. Thank you for choosing Red Roof. We hope to see you again soon.Sincerely,ReyRed Roof ManagementRediResponse Specialist
3.0分
其他
Staff was rude this time, different than last time but also different people. I believe this time it was the owner
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Johnstown. I am very sorry to hear about the experience you had with our staff during your recent visit. We'll be sure to share your feedback with our team.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Very truly yours,LeahRed Roof ManagementRediResponse Specialist
5.0分
其他
The room was clean and the staff was friendly and professional.
During the daytime, there was ample parking. On Saturday night, the parking was limited.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Johnstown. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially to hear that you found our rooms clean and our staff friendly and professional. We also appreciate your feedback regarding the parking situation. We understand that parking availability can be more limited during peak times, like Saturday nights, and we are continually exploring solutions to improve parking access for all our guests.Here at Red Roof, we hope to continue to provide great experiences for you. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,ZinniaRed Roof ManagementRediResponse Specialist
干净整洁，交通便利，离景点很近。
前台接待员非常友好和乐于助人。公共区域不是很干净，但房间很整洁。下次还会再来！
床很舒服，床单也很柔软，但对我来说枕头太厚太硬了。房间以前翻新过，但很脏，而且有股烟味。我在床头柜后面的架子上发现了一个装水的塑料杯，里面还塞着用过的香烟。真恶心。客房服务明显不足。有些员工很友好，有些则漠不关心。
褪色的酒店没有维护。 非常实惠。 非常友善的工作人员。 潮湿的气味。 糟糕的午餐交易。
不
好的
Check in was backed up due to new software system & only 1 employee working the desk. Got to our room and was hanging a shirt on the clothing rack mounted to the wall when it suddenly came crashing down on my arm. The only response from management was they were sorry. We had nowhere to hang any clothing. The thermostat was hard to work & the unit switched back & forth from heat to air conditioning with no rhyme or reason. The refrigerator made a loud noise which we had to drown out with white noise so we could sleep. Also there were only 2 electrical outlets & both were next to each other by one nightstand. Nothing by the other nightstand and the other outlets in the room had appliances plugged in & weren’t accessible. The toilet was so low it belonged in an elementary school bathroom. On the positive side the mattress was comfortable and the location was convenient/within a short walking distance to the First Summit Arena. We will not be returning to Red Roof anytime soon.
Easy walk to Summit Arena and downtown. Facilities and room seemed clean and well maintained. Overall, a good value and comfortable stay.
Staff was rude this time, different than last time but also different people. I believe this time it was the owner
The room was clean and the staff was friendly and professional.
During the daytime, there was ample parking. On Saturday night, the parking was limited.