酒店回复: "Thank you for your comment! We are glad to know that you were satisfied with the service. We hope to serve you again in the future. See you soon!"
1.0分
其他
The sheets were dirty and stained. Which looked like blood drops
Found a dirty towel in the bathroom on the floor.
Manager did nothing
2.0分
家庭亲子
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Vagrants hanging around outside. Nothing for breakfast other than bananas and muffins. I paid for 5 people to stay in 2 rooms and the staff at front desk seemed put off when I asked for an additional towel because each room only had 2. Questioned me why I had 5 people in 2 rooms.
5.0分
其他
Great service. Front desk person was so understanding and kind. I left my ring in the room and he allowed me to go and get it after I had checkout.
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酒店回复: Dear LeAnne,Thank you so much for your kind words and for taking the time to share your experience. We're thrilled to hear that our front desk team was able to assist you and that you were reunited with your ring—what a relief! Providing thoughtful and understanding service is something we take great pride in, and it's wonderful to know it made a difference during your stay.
2.0分
其他
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Bed too hard. Tub was slippery. Smoke free facility but the smell of smoke was pulled in from outside. No housekeeping during the stay. Most of staff was pleasant and helpful.
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酒店回复: Thank you for providing us with your honest feedback. We sincerely apologize that your experience resulted in a 4/10 rating.We are deeply sorry for the issues you faced, particularly the discomfort of the hard bed and the safety concern with the slippery tub. We are taking immediate action to resolve both of these problems. The lack of housekeeping during your stay is unacceptable, and we are also checking the ventilation to prevent outside odors from impacting our smoke-free facility.We appreciate you noting that you found most of our staff pleasant and helpful. We hope you will give us another opportunity to provide you with the truly comfortable and high-quality stay you deserve.
4.0分
其他
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Just Mediocre
My biggest positive was clean and comfortable. Biggest negative was the exterior environment. Homeless ppl on the hotel property and loitering. The front door was proped open with a wood block not allowing for secure safety entrance. Worst continental breakfast ever.
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酒店回复: Dear Guest,Thank you for sharing your feedback with us. We're glad to hear you found your room clean and comfortable, as we strive to provide a restful space for all our guests.We’re truly sorry to learn that your experience with the exterior environment and breakfast did not meet expectations. Please know that guest safety and comfort are top priorities for us, and we take your concerns seriously. We are actively working with local authorities and our team to address loitering concerns and improve the security of our entrances. Additionally, your comments regarding breakfast will be reviewed with our staff as we continue to improve the overall guest experience.We appreciate your honesty and hope for the opportunity to welcome you back for a better stay.
4.0分
其他
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The facilities seemed clean and the room was comfortable enough. I’ve stayed in more comfortable beds, but the pillows were good. The water tasted moldy, so I would not recommend drinking it. The breakfast provided was OK, but the area was small with tables right next to the service area, so it was a bit awkward. The price was lower than other area hotels, so for that reason I would consider staying here again if I remembered to bring my own water.
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酒店回复: Dear Guest,Thank you for taking the time to share your detailed feedback. We're glad to hear that you found the facilities clean, the room comfortable, and the pillows to your liking. We also appreciate your recognition of the value we offer compared to other hotels in the area.That said, I’m sorry to hear about the concerns with the water quality and the layout of the breakfast area. Your comments are very helpful, and we’ll be sure to review these points with our team to see where improvements can be made. Guest comfort is very important to us, and we’re always looking for ways to enhance the experience.Thank you again for your honest feedback. We’d be happy to welcome you back—and hopefully provide an even better stay next time.
3.0分
其他
You get what you pay for
Outdated and run down facility. Our room had a strong musty smell. Sketchy neighborhood.
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酒店回复: Dear William,Thank you for taking the time to share your feedback. I’m sorry to hear that your stay did not fully meet your expectations. We understand how important a clean, fresh, and comfortable environment is, and I apologize for the musty smell in your room and the overall condition you experienced.We’re currently reviewing areas of the property in need of updates, and your comments help us prioritize improvements. We also take concerns about the surrounding area seriously and are exploring ways to enhance both security and guest comfort.We appreciate your honesty and hope you’ll consider giving us another chance in the future.
4.0分
其他
Ok I guess
Other then a cigarette burn hole and what look like a blood stain on on if the pillows, the stay was pretty nice. Not to bad for a Super 8
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酒店回复: Dear Bobby,Thank you for your honest feedback and for choosing to stay with us. We're glad to hear that, overall, you had a nice stay and found it to be a good value.However, I want to sincerely apologize for the condition of the pillow and the burn mark you mentioned. That is certainly not the standard we strive to maintain, and your comments have been shared with our housekeeping team for immediate attention and correction.We appreciate you bringing this to our attention and hope to have the opportunity to provide you with an even better experience on your next visit.
友好的工作人员
服务很好
The sheets were dirty and stained. Which looked like blood drops
Found a dirty towel in the bathroom on the floor.
Manager did nothing
Vagrants hanging around outside. Nothing for breakfast other than bananas and muffins. I paid for 5 people to stay in 2 rooms and the staff at front desk seemed put off when I asked for an additional towel because each room only had 2. Questioned me why I had 5 people in 2 rooms.
Great service. Front desk person was so understanding and kind. I left my ring in the room and he allowed me to go and get it after I had checkout.
Bed too hard. Tub was slippery. Smoke free facility but the smell of smoke was pulled in from outside. No housekeeping during the stay. Most of staff was pleasant and helpful.
Just Mediocre
My biggest positive was clean and comfortable. Biggest negative was the exterior environment. Homeless ppl on the hotel property and loitering. The front door was proped open with a wood block not allowing for secure safety entrance. Worst continental breakfast ever.
The facilities seemed clean and the room was comfortable enough. I’ve stayed in more comfortable beds, but the pillows were good. The water tasted moldy, so I would not recommend drinking it. The breakfast provided was OK, but the area was small with tables right next to the service area, so it was a bit awkward. The price was lower than other area hotels, so for that reason I would consider staying here again if I remembered to bring my own water.
You get what you pay for
Outdated and run down facility. Our room had a strong musty smell. Sketchy neighborhood.
Ok I guess
Other then a cigarette burn hole and what look like a blood stain on on if the pillows, the stay was pretty nice. Not to bad for a Super 8