If I could rate this place with a big fat zero I would. It is by far the seediest Red Roofs I’ve stayed at and with dogs I transport from one of the county to another, I’ve stayed at a few. Tile coming up off the floor, mold and water stains in ceiling, long strips of paint peeling off the ceiling over a tub-shower that too has seen better days. Toilet visibly filthy, entrance door does not close all the way. How do they remain in business? How do they pass inspection?
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酒店回复: Dear Guest, Thank you for sharing your feedback. We sincerely apologize for the condition of the room and the issues you experienced, including cleanliness, maintenance, and safety concerns. The conditions you described are unacceptable and do not reflect the standards we strive to maintain. Your comments have been shared with our management and maintenance teams for immediate review and corrective action. We take your feedback seriously and are committed to addressing these matters to improve the experience for future guests. Sincerely, Management Team
3.0分
其他
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I can't believe how rude and condescending Victor was to me and my friend. He talked over me, obsessed over what I didn't do correctly in booking the stay and even hung up on me. I tried to be courteous but he really did not give me a chance to speak. I will never recommend this location.
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酒店回复: Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Red Roof Inn Savannah North I-95 – Port Wentworth. I am sorry that your experience did not meet your expectations due to the interaction that you had with our staff. Please accept our sincerest apologies for your experience. To uphold our company's high standards, we will ensure that your comments are shared with the staff as a coaching opportunity moving forward.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,ShennaRed Roof ManagementRediResponse Specialist
4.0分
家庭亲子
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Credit to this property for the very clean rooms. I was disappointed with no breakfast available. In this day this should be standard with all properties. Overall not a bad stay.
4.0分
其他
There were some spots on the walls and ceiling that you can tell the hotel has been working in the room, over-all its a nice place to rest your head.
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酒店回复: Dear Heather,Thank you for taking the time to share your feedback regarding your experience at Red Roof Inn Savannah North I-95 - Port Wentworth. We're pleased that you found our hotel a nice place to rest your head. However, you mentioned that the walls and ceiling had spots and you could tell work is been done in the room. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope to have the opportunity to serve you again in the future and provide you with the exceptional stay you deserve.Sincerely, Carla Red Roof Management RediResponse Specialist
3.0分
其他
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Hairdryer was broke. Air conditioner made extremely loud noises. Dirt and hair around the bottom of the toilet no tissues in the room no coffee maker. Definitely not worth $95 a night.
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酒店回复: Dear Joanne,Thank you for your feedback. We sincerely apologize for the condition of your room and the inconveniences you experienced during your stay. Your comments have been shared with our housekeeping and maintenance teams to ensure these issues are addressed promptly. We understand your frustration and are committed to making improvements.Best Regards,Management Team
3.0分
其他
It was ok, clean but needed much needed maintenance and updating, room was kind of empty just like the lobby, like missing furniture
5.0分
其他
Really nice people. Very cold refrigerator. Microwave in room. The bed was very comfortable. I would definitely stay here again.
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酒店回复: Dear Tracy, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Savannah North I-95 – Port Wentworth. We are delighted to hear that you found our staff to be friendly and accommodating. At Red Roof we always try to provide all our guest with the best experience.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you for leaving your review and we hope to see you again in the futureSincerely,AnthonioRed Roof Management RediResponse Specialist
2.0分
其他
The hotel staff was friendly and helpful; however, the room was dusty and poorly maintained (holes in the walls)
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酒店回复: Dear Yonahil, Thank you for taking the time to tell us about your experience at the Red Roof Inn Savannah North I-95 – Port Wentworth. It's great to hear that you found our staff to be friendly and helpful. However, I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of cleanliness of the room which hindered your stay. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we wish you all the best in your future travels.Very truly yours,KamariaRed Roof Management RediResponse Specialist
2.0分
其他
Average establishment. Customer service ******. Staff was overbearing and ride
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酒店回复: Dear Jon,Thank you for taking the time to share your feedback following your recent stay with Red Roof Inn Savannah North I-95 – Port Wentworth. We appreciate your comments, however, it saddens us to know that you did not enjoy your stay with us. We apologize that your interaction with our staff did not meet your expectations. Please know that we value you as our guest and appreciate your business. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. I hope you will give us the opportunity to better serve you at Red Roof the next time you're in town.Sincerely,YnnaRed Roof ManagementRediResponse Specialist
2.0分
其他
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Slow check in. Non existent wifi.
I always request a hotel including breakfast..somehow Red Roof ended up with no breakfast. I asked specifically during check in if the wifi was working. I was assured that it was. The clerk seemed to be having connection problems and once in the room, the wifi was not working adequately. A speed check showed 2.4 mbps.
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酒店回复: Hello Dan, We strive to accommodate our guests' needs and regret any inconvenience caused during your stay. Your feedback is valuable in helping us improve our services for future guests. For any further assistance or feedback, please feel free to reach out to our management team.
If I could rate this place with a big fat zero I would. It is by far the seediest Red Roofs I’ve stayed at and with dogs I transport from one of the county to another, I’ve stayed at a few. Tile coming up off the floor, mold and water stains in ceiling, long strips of paint peeling off the ceiling over a tub-shower that too has seen better days. Toilet visibly filthy, entrance door does not close all the way. How do they remain in business? How do they pass inspection?
I can't believe how rude and condescending Victor was to me and my friend. He talked over me, obsessed over what I didn't do correctly in booking the stay and even hung up on me. I tried to be courteous but he really did not give me a chance to speak. I will never recommend this location.
Credit to this property for the very clean rooms. I was disappointed with no breakfast available. In this day this should be standard with all properties. Overall not a bad stay.
There were some spots on the walls and ceiling that you can tell the hotel has been working in the room, over-all its a nice place to rest your head.
Hairdryer was broke. Air conditioner made extremely loud noises. Dirt and hair around the bottom of the toilet no tissues in the room no coffee maker. Definitely not worth $95 a night.
It was ok, clean but needed much needed maintenance and updating, room was kind of empty just like the lobby, like missing furniture
Really nice people. Very cold refrigerator. Microwave in room. The bed was very comfortable. I would definitely stay here again.
The hotel staff was friendly and helpful; however, the room was dusty and poorly maintained (holes in the walls)
Average establishment. Customer service ******. Staff was overbearing and ride
Slow check in. Non existent wifi.
I always request a hotel including breakfast..somehow Red Roof ended up with no breakfast. I asked specifically during check in if the wifi was working. I was assured that it was. The clerk seemed to be having connection problems and once in the room, the wifi was not working adequately. A speed check showed 2.4 mbps.