Not sure why this hotel is rated as good by *******. The area surrounding the hotel is rough. Went to check in and the lady operating the front desk said she could deny my reservation because of my drivers license. In my state, individuals under the age of 21 are issued a vertical card that clearly states what year I turn 21. The lady said she could deny my reservation, even though I am clearly over 21 because my license is vertical, not horizontal, and said this was hotel policy. I’ve reread the terms I agreed two when I booked the room and that was not mentioned at all. In addition, the hallways are dark and dingy.
4.0分
情侣出游
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The hotel is very nice and newly renovated. The bed is comfy and the floors are clean. The lobby is real nice. The area seems a bit sketchy. And there’s a dumped fridge in the parking lot. We dead bolted the door and parked under a light.
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酒店回复: Dear Guest,Thank you for taking the time to complete an online review regarding your recent stay at Comfort Suites Peoria I-74.Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,Brittney StallworthComfort Suites Peoria I-74
4.0分
其他
The shower water was very touchy. One second it was scalding, the next second it was freezing. The bed had a dip in it.
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酒店回复: Dear Guest,Thank you for your generous 8/10 rating and for providing such valuable feedback about your stay. While we are pleased you had a generally positive experience, we sincerely apologize for the issues you encountered with the shower temperature and the comfort of the bed. This is not the standard we wish to provide our guests.We have already alerted our maintenance team to inspect and repair the plumbing in your room to ensure consistent water temperature and to evaluate the bed. Your specific comments are crucial for us to identify and fix these problems promptly.We truly appreciate you bringing this to our attention. We hope to have the opportunity to welcome you back and provide you with the flawless, comfortable stay you deserve.Sincerely,Brittney S.
2.0分
其他
Refigator aprently turned [fb[r broken hvac also didn't seen to cool. Outlets by bed didnt work had t unplug clock to find working outlet .
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酒店回复: Dear Guest,Thank you for bringing these serious maintenance issues to our attention. Please accept our sincerest apologies for the unacceptable problems you experienced with the refrigerator, HVAC unit, and the non-functioning outlets by the bed. This is far below the standard we strive to provide, and we deeply regret the inconvenience this caused during your stay. Generally speaking the light switch at the door needs to be flipped up into the 'on' position to feed power to the rest of the outlets and lights in the room.We have immediately taken your feedback to our maintenance team to inspect and repair any issues in the room to ensure these issues are fully resolved for the next guest. We are also reviewing our room inspection protocols to prevent oversights like this in the future.Sincerely,Brittney S.
5.0分
家庭亲子
Coffee was good, as was the breakfast offered. I enjoyed the lemon water available in the lobby. Rooms were nice and clean.
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酒店回复: Dear Guest,A perfect score! Thank you so much! It's fantastic to hear that you enjoyed the little touches like our lobby lemon water, as well as the bigger ones like our breakfast and clean rooms. We're so glad we could hit all the right notes for your stay.We look forward to serving you another great cup of coffee on your next visit!Kind Regards,Brittney SComfort Suites Peoria I-74
5.0分
其他
extra kindness
My 5:30 am checkout was made much more pleasant because the staff member set out breakfast early. Big thanks!
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酒店回复: Dear Guest,Thank you for the perfect 10/10 rating! We know that a 5:30 AM checkout is very early, and we are so glad our team member could make it a more pleasant experience by setting out breakfast for you. It's wonderful to hear that this small gesture made such a big difference. We'll be sure to pass along your big thanks to the staff—they will be thrilled to know they made your morning better.We wish you all the best and hope to welcome you back on your next visit!Kind Regards,Brittney StallworthComfort Suites Peoria I-74
4.0分
其他
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Great place for pre-flight stay
Was flying out early, so stayed closer to the airport allowing for more sleep. Very comfortable bed!! Very friendly staff and everything was clean, as well as quiet.
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酒店回复: Dear Guest,Thank you for taking the time to share your wonderful experience at Comfort Suites Peoria I-74! We completely understand the importance of a good night's rest before an early flight, and we're thrilled that our comfortable beds, quiet atmosphere, and clean accommodations provided just that. Our staff takes great pride in their friendly service, and they will be delighted to hear your kind words.We wish you safe and smooth travels and hope to have the pleasure of hosting you again whenever your journey brings you back to the Peoria area.Kind Regards,Brittney StallworthComfort Suites Peoria I-74
1.0分
其他
Terrible
Terrible experience, bullet holes, leaking air conditioners, and then them saying they would reimburse us, but then refusing later.
5.0分
家庭亲子
Check in was great. Shawn (sp?) was excellent and let us keep our bikes behind the counter overnight.
4.0分
其他
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Good value for a night
Good value. Hotel was clean and staff was friendly and helpful. It’s showing a little wear and is not in a highly prosperous area. There is an abandoned building and restaurant that is permanently closed next door. Worked fine for our one night passing through. The Mexican restaurant nearby is great.
Not sure why this hotel is rated as good by *******. The area surrounding the hotel is rough. Went to check in and the lady operating the front desk said she could deny my reservation because of my drivers license. In my state, individuals under the age of 21 are issued a vertical card that clearly states what year I turn 21. The lady said she could deny my reservation, even though I am clearly over 21 because my license is vertical, not horizontal, and said this was hotel policy. I’ve reread the terms I agreed two when I booked the room and that was not mentioned at all. In addition, the hallways are dark and dingy.
The hotel is very nice and newly renovated. The bed is comfy and the floors are clean. The lobby is real nice. The area seems a bit sketchy. And there’s a dumped fridge in the parking lot. We dead bolted the door and parked under a light.
The shower water was very touchy. One second it was scalding, the next second it was freezing. The bed had a dip in it.
Refigator aprently turned [fb[r broken hvac also didn't seen to cool. Outlets by bed didnt work had t unplug clock to find working outlet .
Coffee was good, as was the breakfast offered. I enjoyed the lemon water available in the lobby. Rooms were nice and clean.
extra kindness
My 5:30 am checkout was made much more pleasant because the staff member set out breakfast early. Big thanks!
Great place for pre-flight stay
Was flying out early, so stayed closer to the airport allowing for more sleep. Very comfortable bed!! Very friendly staff and everything was clean, as well as quiet.
Terrible
Terrible experience, bullet holes, leaking air conditioners, and then them saying they would reimburse us, but then refusing later.
Check in was great. Shawn (sp?) was excellent and let us keep our bikes behind the counter overnight.
Good value for a night
Good value. Hotel was clean and staff was friendly and helpful. It’s showing a little wear and is not in a highly prosperous area. There is an abandoned building and restaurant that is permanently closed next door. Worked fine for our one night passing through. The Mexican restaurant nearby is great.