酒店回复: Dear Adela, Thank you for sharing your review. We never want to disappoint any of our guests, so we apologize for your concerns during your stay. Thank you for choosing us, and we hope you will visit again soon.Sincerely,Hotel Management
2.0分
其他
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Halls and public areas smelled of smoke. Dead fridge. General need for upkeep. Grab and go breakfast items stale. Had stayed here in the past, but can no longer recommend.
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酒店回复: Dear Guest,Thank you for sharing your impressions with us. We are genuinely sorry to hear that your recent visit did not reflect the experience you had in the past, and we understand how disappointing that must have felt. Your remarks about the overall condition of the surroundings and amenities are important, and we’ve shared them with the appropriate team for review. We appreciate your feedback and hope you might consider returning so we can offer a visit that feels far more welcoming and comfortable.Sincerely,Hotel Management
2.0分
家庭亲子
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It was not a very good experience. We arrived there at night and were told to wait another hour because they have a system update every night from 12.30 to 1.30 am, so keep that in mind because you will not be warned about it in advance. Also the room smelled of dust from the air conditioner. Also the breakfast was very small (literally there was none). All the bedding was covered in hair and it was not pleasant.
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酒店回复: Dear Yurii, We are very sorry to hear that your arrival was delayed due to a system issue. That’s an inconvenience we want none of our guests to face, especially late at night, and we understand how frustrating that must have been. We also regret that the condition of the room did not meet expectations. Concerns with air quality, cleanliness, and the lack of basic amenities should never be part of your stay, and we sincerely apologize for the oversight. Your feedback will be shared with our team so we can address these areas and make necessary improvements. We appreciate your patience and hope to have the opportunity to accommodate you again with a better impression next time.Sincerely,Hotel Management
5.0分
其他
The property is nice. The parking was a little chaotic. Only staying one night but it was a good experience.
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酒店回复: Dear Erika,Thank you for taking the time to review your stay at Extended Stay America. We're glad to know you enjoyed the property and had a positive stay overall, even if it was just for one night. We appreciate your feedback about the parking, as it helps us identify areas where we can improve the guest experience. It's great to know your visit went well, and we hope to welcome you again for a longer, even more enjoyable stay.Sincerely,Hotel Management
4.0分
其他
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Sketchy neighborhood
Being on a tight budget, I was pretty limited with my options. The room was pleasant and the staff was very helpful. I like the secured parking lot but was discouraged when I discovered that the gate to the parking lot was wedged open with rocks. The neighborhood is very sketchy so I didn't sleep very well thinking what was going to happen to my car.
3.0分
家庭亲子
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The check-in process at the hotel was smooth, and I appreciated that parking was secured behind a gated area. However, I was very disappointed with the cleanliness of the room. The sheets on the bed were stained with yellow marks, and it was clear they had either not been properly cleaned or were permanently stained.
Before checking out, we looked under the bed to make sure we hadn't left anything behind and were shocked to find someone else’s dirty underwear, a used shirt, and old food items like cheese, nuts, and crackers—all clearly left by a previous guest.
While the overall stay was okay, the lack of cleanliness in the room was unacceptable and really took away from the experience.
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酒店回复: Dear Rena,We’re glad the check-in process went smoothly and that you felt reassured by the secured parking. That said, we sincerely apologize for the condition in which your room was found. Discovering personal items and food left behind is completely unacceptable and not at all the standard we aim to uphold. We understand how this affected your impression of the property and will be addressing your concerns directly with our housekeeping team to prevent this from happening again. We appreciate your feedback and the opportunity to improve. We hope you will give us a chance to provide you with the flawless stay you deserve on a future visit. Thank you again for your feedback.Sincerely,Hotel Management
2.0分
其他
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Entering the property there was a gauntlet of smokers and people with pit bulls. The front end person was new and slow and charged me inappropriately. The room smelled terrible, like a dirty dish rag. I was given a new room which was better. Based on the experience I had, I would not recommend this place.
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酒店回复: Dear Theresa,We’re sorry your arrival and first impression of the property were uncomfortable. Encountering a crowded entryway and dealing with billing concerns during check-in is not how we want anyone to begin their stay. While we’re glad the second room was an improvement, we understand the overall experience fell short. Your feedback has been shared with our dedicated team to ensure better attention to the arrival process, room condition, and guest communication. We greatly appreciate your observations and concerns. We hope you will consider giving us a second chance to provide you with the hospitality you deserve.Sincerely,Hotel Management
1.0分
其他
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Never stay here.
This place is not what I expected . Very disappointed,I did not feel the room was clean floor was sticky and when we wiped it the towel was very dirty. Also the bathtub was not clean.
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酒店回复: Dear Nancy,We're sorry your experience fell short of expectations. Cleanliness is a top priority, and it’s concerning to learn the room was not properly prepared. Your feedback will be shared with our housekeeping team so we can reinforce the standards we aim to maintain. We appreciate you giving us a try and will use your comments to make necessary improvements. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management
位置很好，我们只住了一晚。
服务很好
没有任何
Halls and public areas smelled of smoke. Dead fridge. General need for upkeep. Grab and go breakfast items stale. Had stayed here in the past, but can no longer recommend.
It was not a very good experience. We arrived there at night and were told to wait another hour because they have a system update every night from 12.30 to 1.30 am, so keep that in mind because you will not be warned about it in advance. Also the room smelled of dust from the air conditioner. Also the breakfast was very small (literally there was none). All the bedding was covered in hair and it was not pleasant.
The property is nice. The parking was a little chaotic. Only staying one night but it was a good experience.
Sketchy neighborhood
Being on a tight budget, I was pretty limited with my options. The room was pleasant and the staff was very helpful. I like the secured parking lot but was discouraged when I discovered that the gate to the parking lot was wedged open with rocks. The neighborhood is very sketchy so I didn't sleep very well thinking what was going to happen to my car.
The check-in process at the hotel was smooth, and I appreciated that parking was secured behind a gated area. However, I was very disappointed with the cleanliness of the room. The sheets on the bed were stained with yellow marks, and it was clear they had either not been properly cleaned or were permanently stained.
Before checking out, we looked under the bed to make sure we hadn't left anything behind and were shocked to find someone else’s dirty underwear, a used shirt, and old food items like cheese, nuts, and crackers—all clearly left by a previous guest.
While the overall stay was okay, the lack of cleanliness in the room was unacceptable and really took away from the experience.
Entering the property there was a gauntlet of smokers and people with pit bulls. The front end person was new and slow and charged me inappropriately. The room smelled terrible, like a dirty dish rag. I was given a new room which was better. Based on the experience I had, I would not recommend this place.
Never stay here.
This place is not what I expected . Very disappointed,I did not feel the room was clean floor was sticky and when we wiped it the towel was very dirty. Also the bathtub was not clean.