酒店回复: Hello Enrique! We wanted to reach out regarding a bit of confusion. We can only assume that the review itself was regarding another location since you did not stay here with us. We show notes of a cancelation request but no history of one and show the reservation was never checked-in. We also show that in good faith we did refund the 2nd night of the reservation instead of charging the full amount due to it being a no show. For any further questions or concerns feel free to reach out. Thank you and have a great day!
3.0分
情侣出游
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Room smelled like cigarette smoke. Pretty bad.
Got the room on short notice because it was cheap and had decent ratings. I don't know how many Quality Inn Employees have been padding the reviews, but this is definitely a 2.5 of 5.0 hotel on a good day. Breakfast was pretty bad. Reconstituted scrambled eggs probably recycled from the day before.
Accidentally left a $700 pair of eyeglasses in the room. Contacted them the next day and was told they had found them Asked them how to get them sent back. Was referred to the manager, Will. Left messages for him that were not returned. Finally reached him and was told that they had them and would send them back. He emailed me a credit card authorization form to cover the cost of shipping. Blanket authorization to charge whatever they felt like charging. Filled it out anyways, emailed it back and heard nothing for three days. Called again tonight, talked with Will and was promised they would get sent back tomorrow.
I'll update this review if and when I get those glasses sent back, but for now, if you're looking for a room in the Vancouver, WA area, pay the extra $50 or whatever.
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酒店回复: Hello again Mark! We thank you for staying with us and appreciate your feedback. We do apologize for any odors you may have experienced in your room and will definitely be discussing this with our housekeeping team. We have unfortunately been a little understaffed, and I myself have been sick for a few days as I have already mentioned. We do apologize for the inconvenience of having to wait for your item being shipped. For the future, we do suggest to make sure you have all belongings before leaving the room. We will have your item shipped today. For any further questions or concerns feel free to reach out.
3.0分
其他
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None of the staff was very friendly or welcoming. They all seemed like they didn’t like working there. They seemed annoyed when guests asked about breakfast items being out. The hottub is supposed to open at 8am but when we went out after 9am it was pretty cool. They people already outside in it said they went to ask the front desk to turn it on and the guy at the desk said he didn't know how. There was a lot of noise from kids running down the hallway that we heard/ felt. You could also hear pretty clearly people talking who were walking by our door.
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酒店回复: Hello Crystal! We wanted to reach out and apologize we did not meet expectations. The last thing we want to do is put someone in a smelly room and will be talking with our housekeeping team to make sure we're getting odors out. We also wanted to apologize if the hot tub was not working. Our maintenance team will definitely be looking into this. We do hope to see you again in the future and we can take the opportunity to provide a better experience.
4.0分
商务出差
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The room was surprisingly big and the bed was very comfortable. The wi-fi was strong enough to let me take a few meetings before getting back on the road.
The only downside was that I couldn’t locate an elevator and had to take a large suitcase up a flight of stairs. Had I been aware, I would have requested a ground floor room.
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酒店回复: Hello Megan! We wanted to thank you for staying with us and appreciate your feedback. Unfortunately, our building is on a slope and is not fit for an elevator. We'd be more than happy to try and get you on the first floor next time but please be aware it does depend on availability. For any further questions or concerns feel free to reach out.
3.0分
其他
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Decent hotel, but staff have sex in the hot tub...
The hotel was pet friendly, the front desk staff was polite, and the room was clean. Close to Portland and plenty of things in the area.
I was primarily interested in using the hot tub and sauna advertised, but those plans ended poorly. I went out to the pool around 8:30 at night. There was a man and woman already in this large hot tub, drinking beer and chatting. I didn't think anything of it and got in and found a seat at the opposite end. I include this story as part of the review because I heard the woman talking about how she worked at the hotel and liked using the pool after work. After a few minutes they started making out, not that big of a deal to me, but then I heard moaning and looked over to see her on her back in the hot tub, gripping his back while the guy had his hands between her legs. I felt uncomfortable and decided to grab my things and started leaving and heard this woman yelling something about me being rude for not waiting my turn to use the hot tub. Um, it's a public area that I paid to use. The front desk staff was attentive when I told them people were being inappropriate in the hot tub and he went out to address it, but I obviously didn't stick around to see the aftermath.
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酒店回复: Hello Kim! We wanted to firstly thank you for staying with us and appreciate your feedback. We secondly wanted to apologize for the experience you had regarding the hot tub. Front desk staff went out immediately and put a stop to it. This is something that is definitely not tolerated here. We can also give a full guarantee that the female in question is not an employee here. Please let us know if there's anything can do for a future stay. We'd love to take the opportunity to provide a better experience. Feel free to reach out if there any further questions or concerns.
3.0分
家庭亲子
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The property was as to be expected. The fact that my plans changes withing 24 hours of making the three night reservation causing me to need only two nights but the property refused to allow a one night refund was completely undesirable and for that I will not book Quality Inn again for any trip. This is purely poor customer service.
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酒店回复: Hello Michelle! We wanted to thank you for staying with us and appreciate your feedback. We do show on our end that this was an "Advanced Purchase Reservation"(APR) which does include a no cancel policy. For the future, we do have other reservations that are a bit more flexible and we'd be more than happy to work with but unfortunately we cannot much for APRs.
5.0分
其他
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Its always a delightful stay here. A dissappointed that the pool was closed for the season already. Especially while we are still having 80 degree weather. But other than that convient location. Quiet & well kept.
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酒店回复: Hello Shannon! We wanted to thank you for staying with us and appreciate your feedback. Unfortunately, you did miss the pool only by a week or two. As the weather is a bit unpredictable here, we do stick to a strict schedule to open/close the pool. We do hope to see you again, maybe during the summer and the pool will be open and ready for you. For any further questions or concerns feel free to reach out.
3.0分
其他
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Hurray for breakfast
Property access was difficult to spot. Over all, property is nice enough. Walls are very thin and between doors slamming shut and conversations it was pretty noisy. Breakfast was elevated from continental breakfast with the addition of waffles, scrambled eggs, sausage, potato's, and gravy.
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酒店回复: Hello Karin! We wanted to thank you for staying with us and appreciate your feedback. We do hope to see you again and we can take the opportunity to provide a better experience.
5.0分
其他
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Spcious rooms and great location
We loved our room. It was very spacious, had an attached patio, and well lit. The breakfast was nice, and the hotel was well located with easy access to all the surrounding areas.
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酒店回复: Hello Margaret! We wanted to thank you for staying with us and appreciate your feedback. We hope to see you again!
4.0分
情侣出游
Clean & Nice room, staff is nice. The so called Buffet Breakfast but not much just a few item and don't taste good too.
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酒店回复: Hello Hiep! We wanted to thank you for staying with us and appreciate your feedback. We hope to see you again!
管理层不太热情。其他员工都很棒，友善又乐于助人。早餐很普通——鸡蛋粉、香肠、饼干和肉汁、水果、麦片、果汁、咖啡、牛奶……干净整洁，储备充足。
房间在当地来说还算不错。
Room smelled like cigarette smoke. Pretty bad.
Got the room on short notice because it was cheap and had decent ratings. I don't know how many Quality Inn Employees have been padding the reviews, but this is definitely a 2.5 of 5.0 hotel on a good day. Breakfast was pretty bad. Reconstituted scrambled eggs probably recycled from the day before.
Accidentally left a $700 pair of eyeglasses in the room. Contacted them the next day and was told they had found them Asked them how to get them sent back. Was referred to the manager, Will. Left messages for him that were not returned. Finally reached him and was told that they had them and would send them back. He emailed me a credit card authorization form to cover the cost of shipping. Blanket authorization to charge whatever they felt like charging. Filled it out anyways, emailed it back and heard nothing for three days. Called again tonight, talked with Will and was promised they would get sent back tomorrow.
I'll update this review if and when I get those glasses sent back, but for now, if you're looking for a room in the Vancouver, WA area, pay the extra $50 or whatever.
None of the staff was very friendly or welcoming. They all seemed like they didn’t like working there. They seemed annoyed when guests asked about breakfast items being out. The hottub is supposed to open at 8am but when we went out after 9am it was pretty cool. They people already outside in it said they went to ask the front desk to turn it on and the guy at the desk said he didn't know how. There was a lot of noise from kids running down the hallway that we heard/ felt. You could also hear pretty clearly people talking who were walking by our door.
The room was surprisingly big and the bed was very comfortable. The wi-fi was strong enough to let me take a few meetings before getting back on the road.
The only downside was that I couldn’t locate an elevator and had to take a large suitcase up a flight of stairs. Had I been aware, I would have requested a ground floor room.
Decent hotel, but staff have sex in the hot tub...
The hotel was pet friendly, the front desk staff was polite, and the room was clean. Close to Portland and plenty of things in the area.
I was primarily interested in using the hot tub and sauna advertised, but those plans ended poorly. I went out to the pool around 8:30 at night. There was a man and woman already in this large hot tub, drinking beer and chatting. I didn't think anything of it and got in and found a seat at the opposite end. I include this story as part of the review because I heard the woman talking about how she worked at the hotel and liked using the pool after work. After a few minutes they started making out, not that big of a deal to me, but then I heard moaning and looked over to see her on her back in the hot tub, gripping his back while the guy had his hands between her legs. I felt uncomfortable and decided to grab my things and started leaving and heard this woman yelling something about me being rude for not waiting my turn to use the hot tub. Um, it's a public area that I paid to use. The front desk staff was attentive when I told them people were being inappropriate in the hot tub and he went out to address it, but I obviously didn't stick around to see the aftermath.
The property was as to be expected. The fact that my plans changes withing 24 hours of making the three night reservation causing me to need only two nights but the property refused to allow a one night refund was completely undesirable and for that I will not book Quality Inn again for any trip. This is purely poor customer service.
Its always a delightful stay here. A dissappointed that the pool was closed for the season already. Especially while we are still having 80 degree weather. But other than that convient location. Quiet & well kept.
Hurray for breakfast
Property access was difficult to spot. Over all, property is nice enough. Walls are very thin and between doors slamming shut and conversations it was pretty noisy. Breakfast was elevated from continental breakfast with the addition of waffles, scrambled eggs, sausage, potato's, and gravy.
Spcious rooms and great location
We loved our room. It was very spacious, had an attached patio, and well lit. The breakfast was nice, and the hotel was well located with easy access to all the surrounding areas.
Clean & Nice room, staff is nice. The so called Buffet Breakfast but not much just a few item and don't taste good too.