酒店回复: Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alexandria West. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. As a valued guest, your satisfaction is important to us. We will be using your feedback to make improvements so that we can provide exceptional experiences for our guests.
3.0分
情侣出游
展开
Front desk staff were friendly and helpful. The room was clean but is in need of some TLC. The room had a weird smell. The wall in the bathroom was coming apart and the long mirror was hanging very crooked. For the price, it was adequate.
展开
酒店回复: Thank you for taking the time to share your feedback. We’re very sorry to hear about the maintenance issues you encountered during your stay. Your comments are important to us, and we’ve shared them with our maintenance team so these items can be addressed promptly. We appreciate you bringing this to our attention and hope to have another opportunity to provide you with a more comfortable experience in the future.
3.0分
其他
展开
Had to ask for room change. 1st room had lady bugs all over the window. 2nd room the heating/a/c unit was not blowing at full power. Lucky the tempetures were cool so I did not request a 3rd room.
展开
酒店回复: Thank you for taking the time to share your feedback. We’re very sorry to hear about the maintenance issues you encountered during your stay. Your comments are important to us, and we’ve shared them with our maintenance team so these items can be addressed promptly. We appreciate you bringing this to our attention and hope to have another opportunity to provide you with a more comfortable experience in the future.
3.0分
其他
Needs lots of updates. Toilet paper holder broken. Hook to hang towels broken. Toilet flusher wonkie. Air/heat unreliable
展开
酒店回复: Thank you for taking the time to share your feedback. We’re very sorry to hear about the maintenance issues you encountered during your stay. Your comments are important to us, and we’ve shared them with our maintenance team so these items can be addressed promptly. We appreciate you bringing this to our attention and hope to have another opportunity to provide you with a more comfortable experience in the future.
3.0分
商务出差
展开
Night staff was great, didn’t use the amenities (but love the an availability of usage.
Room reaked a bit of moldy from the AC unit,
Bathroom sink had hair & there were crumbs on the floor, below the sink.
展开
酒店回复: Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alexandria West. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. As a valued guest, your satisfaction is important to us. We will be using your feedback to make improvements so that we can provide exceptional experiences for our guests.
3.0分
商务出差
Need some updating with floors, tub, hardware. Bed was comfortable and overall a clean room.
展开
酒店回复: Thank you for taking the time to share your feedback. We’re very sorry to hear about the maintenance issues you encountered during your stay. Your comments are important to us, and we’ve shared them with our maintenance team so these items can be addressed promptly. We appreciate you bringing this to our attention and hope to have another opportunity to provide you with a more comfortable experience in the future.
5.0分
其他
Excellent customer service, very friendly, clean rooms, easy check-in process at the hotel
展开
酒店回复: Thank you for sharing your wonderful feedback! We’re so glad to hear you had a great experience with our customer service, enjoyed the cleanliness of the rooms, and found the check-in process seamless. We’re looking forward to welcoming you back for another fantastic stay!
5.0分
家庭亲子
Parking is nice. The room was very clean and staff was helpful if we had a question. Breakfast is good too!
展开
酒店回复: Thank you so much for your kind review! We’re happy to hear you enjoyed our clean rooms, convenient parking, and friendly staff. It’s also great to know you liked the breakfast! We appreciate you choosing to stay with us and hope to welcome you back again soon.
5.0分
家庭亲子
I love everything but they need more opcion in the breakfast please the hotel is good and clean and have a good location love it 😀 😊 💖
展开
酒店回复: Thank you for your review! We are so glad you enjoyed your stay with us. Our staff strives to offer the best accommodations and great customer service to our guests. We're happy to hear you enjoyed your stay. We hope to see you again soon.
4.0分
其他
Emily at the front desk..awesome. housekeeper..would not give me a extra towel. She did not leave new soap.
清洁度
Front desk staff were friendly and helpful. The room was clean but is in need of some TLC. The room had a weird smell. The wall in the bathroom was coming apart and the long mirror was hanging very crooked. For the price, it was adequate.
Had to ask for room change. 1st room had lady bugs all over the window. 2nd room the heating/a/c unit was not blowing at full power. Lucky the tempetures were cool so I did not request a 3rd room.
Needs lots of updates. Toilet paper holder broken. Hook to hang towels broken. Toilet flusher wonkie. Air/heat unreliable
Night staff was great, didn’t use the amenities (but love the an availability of usage.
Room reaked a bit of moldy from the AC unit,
Bathroom sink had hair & there were crumbs on the floor, below the sink.
Need some updating with floors, tub, hardware. Bed was comfortable and overall a clean room.
Excellent customer service, very friendly, clean rooms, easy check-in process at the hotel
Parking is nice. The room was very clean and staff was helpful if we had a question. Breakfast is good too!
I love everything but they need more opcion in the breakfast please the hotel is good and clean and have a good location love it 😀 😊 💖
Emily at the front desk..awesome. housekeeper..would not give me a extra towel. She did not leave new soap.