酒店回复: Dear Luke,We're truly sorry to hear that your stay did not meet expectations. Guest comfort is a top priority, and we regret that the mattress firmness, cleanliness, and surrounding environment impacted your visit. We also apologize for the noise and any miscommunication during check-in. Your comments have been shared with our team so we can address these concerns and work on improvements.Sincerely, Hotel Manager
酒店回复: Dear Jody,Thank you for sharing your detailed feedback. We’re glad to hear that you found your room very clean, the beds comfortable, and the location convenient to I-5. We do apologize for the issues you experienced with the pool, water pressure, and condition of the grounds. Your input is valuable and helps highlight where improvements are needed. We appreciate your balanced perspective and hope to welcome you back with a more polished experience in the future.Sincerely, Hotel Manager
5.0分
其他
原文
翻译提供方：Google
感觉像是最近重新装修过一样
非常漂亮，非常干净。我们房间的走廊不太令人印象深刻，但房间本身绝对是一个惊喜！
2.0分
商务出差
原文
翻译提供方：Google
不幸的是，WiFi坏了，早餐是用纸袋送的。
WiFi坏了，我无法使用，这很烦人。
另外，早餐也包含在内，但我有点失望，因为早餐包括冷松饼三明治和纸袋里的酸奶。
室内泳池很舒服。
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We appreciate your comments and would like to address your concerns.We apologize for the inconvenience you experienced with the WiFi. We understand how frustrating it can be when essential amenities are not functioning properly. Please know that we take these matters seriously, and we will investigate the WiFi issue to ensure it is promptly resolved.Regarding breakfast, we apologize if the offerings did not meet your expectations. We strive to provide a variety of options to cater to different preferences. Your feedback is valuable to us, and we will review our breakfast offerings to identify areas for improvement.On a positive note, we are glad to hear that you found the indoor pool comfortable. We aim to create a relaxing and enjoyable environment for our guests.We appreciate your understanding and patience. Thank you for choosing our hotel, and we hope to have the opportunity to provide you with an improved experience on your next visit.
4.0分
家庭亲子
原文
翻译提供方：Google
好地方。干净的
5.0分
商务出差
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We Stay Each Year
Room climate was great. There was no kitchen, but the breakfast bar was clean and well stocked.
We do prefer the way breakfast was handled a year ago better. I appreciated the increase in choices, but one of the reasons we always have stayed here is for the grab and go hot breakfast.
The front desk staff is always top-notch, but this year, Maria made our stay even better than usual. She was sweet, accommodating, knowledgeable, and fun.
We wish her a very happy birthday this upcoming week. She is a great asset to your company!
经济实惠。没有多余的装饰。没有额外服务。
家庭套房确实很宽敞，但是……房间里只配有一小块肥皂和几瓶洗发水/护发素，足够一个人用。你会以为他们会备足一家人的肥皂之类的。
没有热水浴缸
没有桑拿
没有泳池
不值得我花的钱。如果我事先知道，我会预订其他地方的。
工作人员很友好。
我入住酒店的经历就像《国家讽刺》里那样。我是通过*******预订的，所以所有费用都已支付。他们让我刷Visa卡，我以为是用来付杂费的，结果却被扣了68.90美元，我现在还在等这笔费用从我的银行账户里退回。
后来他们给了我一间有人住的房间的钥匙，我进去的时候看到他们，他们很冷淡，于是我又回去了，他们帮我换了另一间房间，结果还不错。帮我办理入住的那位女士人很好，而且是新来的。那位经理不知道怎么退还我的房款，所以她不得不打电话叫醒其他经理。房间还不错，就是走廊里有些挥之不去的气味。这个地方很有潜力，外观看起来像是重新装修过的，内部是20世纪80年代中期的风格。我以前从未像这样抱怨过，但我喜欢红狮酒店，希望他们能把这里改造成一个典型的红狮酒店。前台那些糟糕的员工需要好好指导一下，实习生甚至提到她的经理连一些基本问题都回答不了。
附言：如果你早上想喝一杯好咖啡，请自带速溶咖啡，或者在西夫韦街对面有一家星巴克！！！
100% 优质友好的酒店
从进门的那一刻起，我在红狮酒店的住宿体验就非常棒。前台工作人员竭尽全力确保我们以合理的价格入住，她真的很棒。酒店老板也非常友善。酒店非常干净，他们还提供美味的早餐包和新鲜的咖啡。我们有任何需要，他们都会毫不犹豫地告诉我们……在我们入住的两晚里，每个人都非常有礼貌。我会向所有人推荐红狮酒店，这是一次非常棒的住宿体验。以后我每次来温哥华都会住这家酒店……谢谢！
一切都很糟糕，床垫太硬，我们根本睡不着。除了房间够大之外，其他一切都需要清洁和翻新。周围环境感觉很贫民窟，我们在酒店周围尝试了三家不同的餐厅，但都很脏……我们入住时就被告知了这一点。噪音非常大，而且应该说明它就在高速公路旁边。我们不会再住这里了。
乍一看，我们有点担心安全问题，因为这里似乎住着一些临时住户。房子很旧。很多房间的窗户都需要更换。虽然有一些翻新，但还需要更多。我们的房间干净整洁。前台工作人员热情好客。
这家酒店设施严重老化。泳池没开放，淋浴水压不足，地面上到处都是烟头。
值得庆幸的是，我的房间非常干净，床很舒服，房价也相当合理，而且离5号州际公路很近。
感觉像是最近重新装修过一样
非常漂亮，非常干净。我们房间的走廊不太令人印象深刻，但房间本身绝对是一个惊喜！
不幸的是，WiFi坏了，早餐是用纸袋送的。
WiFi坏了，我无法使用，这很烦人。
另外，早餐也包含在内，但我有点失望，因为早餐包括冷松饼三明治和纸袋里的酸奶。
室内泳池很舒服。
好地方。干净的
We Stay Each Year
Room climate was great. There was no kitchen, but the breakfast bar was clean and well stocked.
We do prefer the way breakfast was handled a year ago better. I appreciated the increase in choices, but one of the reasons we always have stayed here is for the grab and go hot breakfast.
The front desk staff is always top-notch, but this year, Maria made our stay even better than usual. She was sweet, accommodating, knowledgeable, and fun.
We wish her a very happy birthday this upcoming week. She is a great asset to your company!