Staff was friendly, but the room was outdated. There was mold above the window and shower areas. Shower had very little pressure. Toilet did not stop running unless you forced the handle up. Bed was comfortable, and room was as clean as could be. A disappointing stay for the price.

The outside of the hotel looks nice, the inside is not. The staff was dismissive and incompetent (a wild combination). I wish I had paid a bit more to stay somewhere nicer.

My family of four arrived at the Candlewood Suites in Abilene at 10:45pm after a 6-hour drive. We were exhausted and ready to lie down. I went to check in and the front desk person asked what kind of room I had reserved; I said it was a double queen room. She had me swipe my credit card for the $20 "incidentals" hold, but tells me my card was declined, so I try another card. Again, she tells me it is declined. I explained that both of my cards are active and should not be declined. She fiddles with the computer, and asks us to take a seat. Around 11:00pm my husband goes up to the front desk to ask what the hold-up is. The front desk person says her "system" is acting up. He tries several different cards, all are declined. Another employee comes in and finally gets the system to process the fee and they give us our room keys. This entire process took about 30 minutes. We go up to our room and are flabbergasted that they checked us into a king room. I go back down to desk to ask why were put into a king, when I booked 2 queens. They tell me they overbooked, and that is the only room they have. Why was that information was not given 30 minutes prior, when I initially checked in?

So my family of four had to squish into a king bed for two nights and I will never book another Candlewood Suites again.

End of vacation

The television and all the lights were on, I think the room had been given to someone else that moved to another room. 2 microwaves so there was not counter space, no coffee left in the room. 3 mismatched chairs. This room seemed to be forgotten and not used much. We enjoyed Candlewood in Lake Jackson, TX but this one was a disappointment

The guy at check-in was great, the ladies on the morning shift appeared to be a little scattered. I had my cat in the travel bag and one of the ladies headed straight to me with the cleaning cart and wouldn’t move, my cat was scared. The mop on one of the cleaning carts was hanging over the edge into the hallway causing a bit of a safety issue. I’m not a picky person by any means, but basic safety precautions should be taken and common courtesy to the guests should be a priority.

Dirty and smelly. Walk across the carpet with your bare feet and feel the need to wipe them off to get in bed. Our stay was supposed to be 3 nights. We rented a different hotel for the third night. We should have left on the first night. We didn't sleep very much during the nights we stayed.

Did not get the room I reserved. The hotel could not give me the room i reserved. I had to get help to connect the tv. The tv was not connected to the internet. The smell in the hallway was like poop. The room was clean just nit the one I reserved.