酒店回复: Dear Guest,Thank you for taking the time to provide such a detailed account of your stay. We are glad to know you found the location convenient and the mattress comfortable. Your feedback regarding bedding, room amenities, and temperature control is valuable, as it helps us identify areas where we can improve both comfort and functionality. We appreciate you sharing these observations, and they will be reviewed with our team to enhance the overall guest experience in the future.Sincerely, Hotel Management
酒店回复: Dear Elizabeth,Thank you for sharing your detailed feedback. We are glad our team was helpful in assisting with a room change and that the location and pricing suited your long stay. However, the odor you encountered is certainly not the impression we aim to leave. Your comments about both the air quality and parking will be shared with our team for further evaluation. We appreciate your insights as we work to improve the overall guest experience.Sincerely, Hotel Manager
5.0分
其他
原文
翻译提供方：Google
没有意见
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酒店回复: Dear Guest,Your generous 10-star rating truly means a lot. It makes us happy to know that you had a fantastic stay and enjoyed both the service and the amenities. We love creating a space where guests can unwind and feel at ease. Your appreciation motivates us to continue offering warm and attentive hospitality every day. We hope to welcome you again soon.Sincerely, Hotel Manager
3.0分
其他
原文
翻译提供方：Google
好的
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酒店回复: Dear Guest,Thank you for taking the time to give us your feedback on your stay with us. Thank you for the 6 out of 10 stars. I hope you will give us another chance in the future next time you are passing through our area so we can turn that 6 into a 10.Sincerely, Hotel Manager
2.0分
家庭亲子
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No bath mat or bath rug. No shower liner. Which made the floor wet. No tea and only enough coffee to make one small cup. Hello, there are two people staying here. No breakfast near buy.
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酒店回复: Dear Guest,Thank you for staying with us and sharing your observations. We appreciate the feedback on in-room amenities and have passed your notes to our housekeeping and procurement teams to ensure bath mats shower liners and fuller coffee tea setups are consistently provided for all guests. We genuinely hope to welcome you back and deliver the complete comfort you deserve.Sincerely, Hotel Manager
2.0分
商务出差
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The temperature unit was placed entirely too high in the room. I had to stand on a chair in order to adjust the temperature in the room. Needless to say, this presents a liability issue. Especially when I brought this up to staff and they refused to give me any type of compensation or move me to another room.
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酒店回复: Dear Guest,Thank you for your feedback! We are glad you took the time to share your experience. We deeply value guest safety and comfort, and we regret that the placement of the temperature unit caused any inconvenience. We have taken note of your concerns and will review the issue with the appropriate team. Our goal is to ensure a pleasant stay for all of our guests, and we hope to have the opportunity to welcome you back in the future. Sincerely, Hotel Manager.Sincerely, Hotel Management
1.0分
其他
Room was garbage and the staff was terrible the worst I have ever experienced at any and I have stayed in many in many states !!!!
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酒店回复: Dear Guest,Thank you for sharing your candid feedback. It is clear that your experience fell far short of the standards we strive to uphold. The issues you faced with the room and staff service are taken very seriously, and this will be thoroughly reviewed to ensure necessary corrective steps are implemented. Your input is invaluable in helping us identify where improvements are crucial to provide respectful, comfortable, and satisfactory guest experiences moving forward.Sincerely, Hotel Management
3.0分
情侣出游
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I’ve stayed here many times they have recently upgraded things inside the rooms I like, it’s a great location downtown, staff isn’t always very friendly. Got weird about if you ask for extra towels that was a bit odd…
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酒店回复: Dear Guest,Thank you for being a returning guest and for noticing the recent room upgrades. We are pleased that you enjoy our convenient downtown location and the improvements made for guest comfort. We regret the experience you had with staff interaction regarding extra towels. Your comments have been shared with the front desk team to ensure better consistency in service. We value your continued support and look forward to providing an even more welcoming experience on your next stay.Sincerely, Hotel Manager
2.0分
其他
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Good water pressure, air conditioning. Bed sheets had lots of hair, dried food still on bedspread, stains on towels, freezer dirty. Newish LVP floor was filthy. Wore clean socks just for the floor which were filthy after just one night. I didn't expect much for the price but did expect cleanliness
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酒店回复: Dear Guest,Thank you for providing detailed feedback about your stay. We appreciate your recognition of the water pressure and air conditioning. Your observations about cleanliness, including the bed linens, towels, flooring, and freezer, are important and have been noted carefully. Maintaining a high standard of hygiene is crucial, and your comments help us focus on areas that require immediate attention. We value your insights and hope to offer a better experience in the future.Sincerely, Hotel Manager
还行吧
电视和微波炉无法使用，没有被子。
免责声明：我不知道如果我向工作人员反映这些问题会有多大帮助和可解决性，但我们太忙了，不想换房间或让人进去修理东西。
床垫还可以，但最糟糕的是“被子”。床上铺着一张床单、一条薄毯子，上面再盖着一条非常薄的装饰床单，房间里没有其他毯子。我们有空调/暖气设备，但很难找到我们两个人合适的温度。在凉爽的房间里，如果没有毯子保暖，我们中的一个人要么会冻僵，要么会热得要命。我们花了三个晚上才终于把房间调到一个合适的温度，让我们晚上睡觉时也能保持温度。
我们的大床只有两个相同的枕头，所以我们没有偏好的舒适度选择，但至少每人都有一个枕头。
微波炉坏了。它运行4秒后就会触发电涌保护器。我们不得不把水槽旁边的整个东西搬到新的插座上才能用。电视也坏了，无论我们按遥控器上的哪个键，它都显示“无信号”。我不知道我们是不是订到了一间破烂房间，但这是我住过的最不愉快的酒店。位置很棒，价格也比其他地方好，但考虑到舒适的环境，价格还是有点高。
我们因为第一间房霉味太重而无法入住，工作人员很热情地帮助我们，但第二间房的霉味没那么严重。我们不得不把窗户开缝，喷洒除臭剂。还好我们只在那里睡了一觉，90% 的时间都不在家。停车也很困难。虽然价格实惠，适合长期住宿，而且位于市中心，交通便利，但霉味实在太难闻了。
没有意见
好的
No bath mat or bath rug. No shower liner. Which made the floor wet. No tea and only enough coffee to make one small cup. Hello, there are two people staying here. No breakfast near buy.
The temperature unit was placed entirely too high in the room. I had to stand on a chair in order to adjust the temperature in the room. Needless to say, this presents a liability issue. Especially when I brought this up to staff and they refused to give me any type of compensation or move me to another room.
Room was garbage and the staff was terrible the worst I have ever experienced at any and I have stayed in many in many states !!!!
I’ve stayed here many times they have recently upgraded things inside the rooms I like, it’s a great location downtown, staff isn’t always very friendly. Got weird about if you ask for extra towels that was a bit odd…
Good water pressure, air conditioning. Bed sheets had lots of hair, dried food still on bedspread, stains on towels, freezer dirty. Newish LVP floor was filthy. Wore clean socks just for the floor which were filthy after just one night. I didn't expect much for the price but did expect cleanliness