酒店回复: Dear Guest,Thank you for your feedback. We're glad to hear you found the bed comfortable and the room fairly clean. However, we sincerely apologize for the issues you encountered, including the noise, lack of breakfast service, and concerns about safety and bathroom comfort. Your comments have been shared with our team for improvement.Sincerely, Hotel Manager
酒店回复: Dear Guest,Thank you for sharing your experience. While we’re glad you chose to stay with us, we sincerely apologize for the issues you encountered—from the room condition to the service concerns. Your feedback has been shared with our team for immediate review and correction. We appreciate your comments and will work to ensure a better stay in the future.Sincerely, Hotel Manager
酒店回复: Hello Craig,Thank you for sharing your feedback. Please note that this property is under new ownership, and we are actively working on improvements to make it more welcoming for our guests. We apologize for any inconvenience caused during your stay.Unfortunately, we were sold out and unable to provide you with an alternative room. However, we did offer a space heater that was functional. If this became an issue during your stay, we encourage you to visit the front desk so we could have addressed your concerns, including offering a possible refund.Regarding the late checkout request, we were unable to accommodate it due to prior reservations under our corporate contract. Additionally, while we understand your request, please note that such requests are subject to availability and not always guaranteed. As for your stay, we did notice that you were seated in the lobby rather than standing outside.If you're seeking a more luxurious experience, there are several excellent options available in Florence, SC. We value your feedback and hope you find the accommodations that best meet your expectations.
3.0分
其他
原文
翻译提供方：Google
可怕
尽管广告上说提供早餐，但酒店不提供早餐。
所有设施都有难闻的气味。
服务员（特蕾莎），脾气暴躁，眉头紧锁。缺乏友好和热情。
我不会再住这家酒店了。
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酒店回复: Dear Guest,Thank you for your feedback. We're very sorry to hear about your disappointing experience, especially regarding the incorrect breakfast information, unpleasant odors, and the interaction with our team member. Your comments have been shared with management for immediate review. We sincerely apologize and will work to improve in these areas.Sincerely, Hotel Manager
4.0分
家庭亲子
原文
翻译提供方：Google
其他游客来晚了，制造噪音，楼上你可以听到一切。
停车场非常紧张，所以我们有上车的风险！
午餐不如以前好：咖啡尝起来像洗碗水，松饼平淡无奇，没有像以前那样的华夫饼熨斗，但麦片和酸奶还可以
4.0分
其他
原文
翻译提供方：Google
不算新，但是非常好！
4.0分
其他
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Clean room
Initially, there was no remote for the TV, but they managed to get me one. Also, I was very disappointed that there was no coffeemaker in the room. Every hotel that I have stayed at in the last two years has had a coffeemaker in the room.
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酒店回复: Dear Guest,Thank you for your feedback. We are glad you found your room clean and that the remote issue was resolved promptly. We appreciate your comments regarding the absence of a coffeemaker and will take them into consideration to improve guest comfort. We hope to welcome you again for a better experience.Sincerely,Hotel Manager
1.0分
家庭亲子
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I’ll be perfectly honest, this was the worst place I’ve ever stayed!!!! The rooms were just nasty, outside used needles were littered on top of the green transformer on the side we stayed (room 222) the swimming pool was filthy and green, bed linens were dingy and comforters had burn marks on them, vanity top had burn marks on it… all around just nasty and gross !!People kept beating on the walls and screaming all night!! And that’s not including the ****** who weren’t even staying at the hotel roaming the parking lot!!! The manager is just a mean and rude person!!! NEVER STAY AT THIS PLACE
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酒店回复: Dear Guest,We’re very sorry to hear about your experience. The conditions you described—cleanliness issues, unsafe environment, and disturbances—are completely unacceptable and far below our standards. We take your feedback seriously and will address these concerns immediately to ensure this does not happen again.Sincerely, Hotel Manager
以这个价格来说，这里算是不错了。床垫有点旧了，但整体还过得去。
他们拒绝让我入住。除了预付的金额，他们还额外要求我支付100美元现金押金。没有正规公司会只收现金。
酒店设施状况糟糕透顶，简直是温德姆酒店集团的耻辱。就算他们要求我刷借记卡而不是付现金，我也不会入住的。我甚至不敢把车停在他们的停车场。
我申请退款，但酒店和贵公司都拒绝了。你们这真是个绝妙的“高速公路抢劫”计划啊。恭喜你们的精心策划。
幸运的是，我熬了24小时后还能开车回家。我成功地没有撞到任何人，以防万一你们真的关心。
希望在欺骗了诚实的人之后，你们晚上还能睡得着。
该地区感觉不安全。停车场里有一辆车传来嘈杂的音乐，尽管附近停着一辆保安车。房间相当干净，但需要更新，尤其是地毯和浴室。床很舒服。厕所用起来不舒服，应该换成舒适高度的厕所。
早上 8:15 没有咖啡或食物，前台工作人员无意解决这个问题。我们将来会寻找其他酒店选择。
我们的灯都不亮了。我们的遥控器不能控制电视，所以我在前台换了一个，但还是不行。我给办公室打电话，值班经理告诉我她不知道它们是怎么工作的。早餐在早上 9 点准时停止供应，但我们入住晚了。浴室很脏，浴室门关不上。太糟糕了
酒店设施不是最好的，非常陈旧，我住的房间没有暖气，他们所能做的就是提供一个几乎不能用的空间加热器，热水几乎不会加热，所以我只能洗温水澡，房间里没有熨斗或熨衣板。
我额外付了延迟退房费，但那天我被告知必须离开，他们不提供延迟退房服务，我只能站在外面，直到车来接我。
可怕
尽管广告上说提供早餐，但酒店不提供早餐。
所有设施都有难闻的气味。
服务员（特蕾莎），脾气暴躁，眉头紧锁。缺乏友好和热情。
我不会再住这家酒店了。
其他游客来晚了，制造噪音，楼上你可以听到一切。
停车场非常紧张，所以我们有上车的风险！
午餐不如以前好：咖啡尝起来像洗碗水，松饼平淡无奇，没有像以前那样的华夫饼熨斗，但麦片和酸奶还可以
不算新，但是非常好！
Clean room
Initially, there was no remote for the TV, but they managed to get me one. Also, I was very disappointed that there was no coffeemaker in the room. Every hotel that I have stayed at in the last two years has had a coffeemaker in the room.
I’ll be perfectly honest, this was the worst place I’ve ever stayed!!!! The rooms were just nasty, outside used needles were littered on top of the green transformer on the side we stayed (room 222) the swimming pool was filthy and green, bed linens were dingy and comforters had burn marks on them, vanity top had burn marks on it… all around just nasty and gross !!People kept beating on the walls and screaming all night!! And that’s not including the ****** who weren’t even staying at the hotel roaming the parking lot!!! The manager is just a mean and rude person!!! NEVER STAY AT THIS PLACE