There was no one at the front desk for at least 30-40 minutes when we got there to check in. And only 2 pillows in a king size bed.
4.0分
商务出差
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Michael at the front desk was very attentive and responded to my questions with confidence. The room was clean and smelled clean unlike the previous stay a couple years ago. Jon well done in bringing it to a better star review.
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酒店回复: Hi Jose, It is our mission to deliver top-notch service, and we are so happy to hear that it has not gone unnoticed. If you know of anyone who might be travelling in our area and needs a place to stay, please feel free to send them our way. Sarah Jacobs #Team6
2.0分
其他
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While brushing my teeth a roach ran up the wall I videoed it a showed the manager on duty. Couldn’t change rooms they were fully booked so she offered me a free night for the inconvenience but I never got it came back after work an no one knows anything
3.0分
情侣出游
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Basic room that's fine for a night or two. Convenient to Midway Airport, but a decent drive to downtown so if you're looking to do activities downtown I'd stay somewhere else. Staff was friendly.
1.0分
商务出差
I was told that they have no breakfast due to rodent and roaches situation..Was in room for 30 minute and seen five roaches ..DEFINITELY A ROACH MOTEL...
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酒店回复: Hi Alberto, We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you. Sarah Jacobs #Team6
5.0分
其他
Hotel stays & amenities are through The ******* Platform is something I personally am extremely appreciative of. Im very grateful for Expedia's help.
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酒店回复: Hi Jason,Your satisfaction is our top priority, and we’re overjoyed to know we delivered on every level. Thank you for your kind words. We hope to welcome you back very soon! Jeremy Ward #Team6
1.0分
其他
Room where dirty and they jave roaches and no breakfast i was told due to the roten situation in building and roaches ...
5.0分
其他
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Staff was very friendly, check in was easy and quick and included the WiFi info. TV screen is broken and bedsheet quality is iffy but otherwise it’s fine for a night.
2.0分
其他
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I had to check in late and the staff was very nice. The room is super basic. No carpet hardwood floors. My room did not have a working door knob on the bathroom. But the reason I give it two stars was the bed. I couldn't sleep all night. It's an old spring mattress and I just tossed and turned all night it was totally worn out. I would not stay here again. I guess for the price it's okay but I would bring your own air mattress and sleep on the floor.
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酒店回复: Hi Nathan,Thank you for your honest feedback. We're glad to hear our staff was welcoming during your late check-in. However, we apologize for the issues you experienced with the room, especially the uncomfortable mattress and bathroom door knob. Your comments are valuable and will be shared with our team to improve the quality and comfort of our accommodations.Jeremy Ward #Team6
体验很棒。办理入住等了一会儿，因为前台太忙了。
There was no one at the front desk for at least 30-40 minutes when we got there to check in. And only 2 pillows in a king size bed.
Michael at the front desk was very attentive and responded to my questions with confidence. The room was clean and smelled clean unlike the previous stay a couple years ago. Jon well done in bringing it to a better star review.
While brushing my teeth a roach ran up the wall I videoed it a showed the manager on duty. Couldn’t change rooms they were fully booked so she offered me a free night for the inconvenience but I never got it came back after work an no one knows anything
Basic room that's fine for a night or two. Convenient to Midway Airport, but a decent drive to downtown so if you're looking to do activities downtown I'd stay somewhere else. Staff was friendly.
I was told that they have no breakfast due to rodent and roaches situation..Was in room for 30 minute and seen five roaches ..DEFINITELY A ROACH MOTEL...
Hotel stays & amenities are through The ******* Platform is something I personally am extremely appreciative of. Im very grateful for Expedia's help.
Room where dirty and they jave roaches and no breakfast i was told due to the roten situation in building and roaches ...
Staff was very friendly, check in was easy and quick and included the WiFi info. TV screen is broken and bedsheet quality is iffy but otherwise it’s fine for a night.
I had to check in late and the staff was very nice. The room is super basic. No carpet hardwood floors. My room did not have a working door knob on the bathroom. But the reason I give it two stars was the bed. I couldn't sleep all night. It's an old spring mattress and I just tossed and turned all night it was totally worn out. I would not stay here again. I guess for the price it's okay but I would bring your own air mattress and sleep on the floor.