酒店回复: Hello bonnie, Guest satisfaction is our number one objective so we really appreciate the input regarding our room. Your voice is very valuable to us and we hope you will return on your next travels.
酒店回复: Hello AndrewThank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience with new rules that have come to pass because of the Covid 19 restrictions and limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.,
1.0分
其他
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Despite ******* search for a pet friendly hotel, the front desk stated the hotel only took service dogs. Staff demanded additional fee of $50. Shakedown
“Free” Wi-Fi requires giving personal information.
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酒店回复: Hello Anthony,Thank you for sharing your feedback. We are committed to providing clear information regarding our pet policy and truly regret any confusion that occurred during your stay. Guest privacy is important to us, and we appreciate your input on the Wi-Fi process, which will be reviewed. Your experience helps us improve for future guests, and we hope you consider visiting us again to enjoy a more positive stay.
4.0分
商务出差
Very decent stay just off the highway. Nice location, great lit parking lot, rooms were clean, lobby was clean, staff was friendly.
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酒店回复: Hello Shannon,Thank you for sharing your feedback! We're glad to hear that you enjoyed the convenient location, clean facilities, and friendly service during your stay. Your comments validate our team's efforts in maintaining a welcoming environment. We hope to welcome you back on your next trip!
4.0分
其他
A/C problem resolved quickly.
Very good breakfast but no elevator.
Comfortable bed but poor lighting made reading difficult.
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酒店回复: Hello Marta,Thank you for your feedback. We're glad to hear the A/C issue was resolved swiftly and that you enjoyed the breakfast and found the bed comfortable. We appreciate your comments regarding the lighting and the lack of an elevator, as they provide us with valuable insights into our guests' needs. Your experience is important to us, and we will ensure that your suggestions are shared with the appropriate teams for consideration in the future. We hope to welcome you back again.
3.0分
情侣出游
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The overnight female staff was my favorite i mever got her name she was an older lady. The Caucasian receptionist in the morning is rude and cranky all the time and shes always smoking a cigarette talking to her self. There was an Indian housekeeper who i gave the nick name Buddy too he was very polite and respectful. The rooms do smell of mold and could use vetter renovations but it was peaceful beside our loud room door in room 320. The rooms could use dusting especially by the ac and windows. Plenty of cobwebs. No elevator only stairs. No pool either which isnt a big deal i just needed rest. I do plan on coming again just rather not deal with the rude woman who doesnt even speak for some reason she only spoke to my Caucasian husband hence i am not white.... kinda makes you wonder.
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酒店回复: Hello Felicia,Thank you for sharing your feedback about your recent stay. We are glad to hear that you found the overnight female staff and the housekeeper to be polite and respectful. We appreciate your comments regarding the room conditions, as they help us identify areas for improvement. Your observations about the interactions with the morning staff are noted, and we take guest experiences seriously. We look forward to welcoming you back in the future and hope that your next visit is more enjoyable.
3.0分
其他
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Kind staff but felt dirty
The hotel was rather cheap so I wasn't expecting the world however the lobby and hallways have a strong smell of mildew and mold, our room kinda had the smell as well but with the ac on it kind of masked it. The room was pretty clean (besides a stain on one of the bedside lamp shades) but the bathroom felt a little bit dirty. The corners in the bathroom looked like they needed attention as well as the shower being very stained. The staff was great and very kind, breakfast was good as well, if it wasn't for the smell or the bathroom it would have been 4 stars across the board.
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酒店回复: Hello Rayne,Thank you for sharing your feedback about your recent stay. We're glad to hear that you appreciated the kindness of our staff and enjoyed the breakfast. Your comments regarding the cleanliness and odors in the lobby, hallways, and bathroom have been noted, and we take them seriously as we continuously strive to improve our guest experience. We hope you will consider staying with us again in the future, and we wish you safe travels.
2.0分
其他
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Ants… everywhere
There were ants everywhere. I didn’t realize it until our first night there was over, but there was ants everywhere in the room. The service desk also was not great at providing care. I do not recommend this to anyone.
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酒店回复: Hello Rineeta, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.
4.0分
家庭亲子
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I liked the people at the desk. Everyone was pleasant. I would have liked the trash to be taken out on the days we were there. A little slow on providing towels. Overall it was a nice stay. Jan, at the desk was especially efficient and helpful.
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酒店回复: Hello Mary,Thank you for your feedback. We're glad to hear that you found our team pleasant and that Jan provided you with excellent service. Your input regarding housekeeping and towel provisioning will be shared with our management team to enhance our services. We appreciate your comments and hope to welcome you back for another enjoyable stay in the future.
3.0分
其他
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Gets the job done for the night.
Hotel was okay overall. A little outdated, and it seems like they tried to update by spraying painting on the walls and doors. Potential mold spots above the shower, and stains all over the bench in the room.
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酒店回复: Dear Guest,Thank you for sharing your feedback about your recent stay. We appreciate your observations regarding the decor and cleanliness, as this helps us understand our guests' experiences. Our team is continually working on improvements to enhance the overall atmosphere of the hotel. We hope you’ll consider staying with us again in the future to see any updates made since your visit.
房间闻起来就像他们试图掩盖烟味。门看起来像是在某个时候被推开的，他们没有修复门框，让我们感到有点不安全。看起来他们正在努力做出改进，与其他酒店相比，我觉得我的钱花得并不多。我想我不会再呆在那里了。
我们遇到了两位不同的工作人员。两人都不友好，似乎不想帮助我们办理入住/退房手续。地板没有被吸尘。浴室地板也很脏，有死虫子和头发。浴室的门没有完全关闭。墙上有很多洞，他们试图用塑料盖盖住，但整体太大了。天花板和墙壁上有水痕和损坏。房间闻起来很难闻。我们不得不使用空气清新剂。床单、毯子、枕头和椅子都有污渍。幸运的是我们带了自己的。 WiFi 确实可以连接，但速度非常慢。我们没有尝试他们的早餐。我根本不推荐这家酒店。我们需要一个地方住一晚，我们得到了。这个地方很恶心，有气味，一切都状况很差，包括工作人员。
Despite ******* search for a pet friendly hotel, the front desk stated the hotel only took service dogs. Staff demanded additional fee of $50. Shakedown
“Free” Wi-Fi requires giving personal information.
Very decent stay just off the highway. Nice location, great lit parking lot, rooms were clean, lobby was clean, staff was friendly.
A/C problem resolved quickly.
Very good breakfast but no elevator.
Comfortable bed but poor lighting made reading difficult.
The overnight female staff was my favorite i mever got her name she was an older lady. The Caucasian receptionist in the morning is rude and cranky all the time and shes always smoking a cigarette talking to her self. There was an Indian housekeeper who i gave the nick name Buddy too he was very polite and respectful. The rooms do smell of mold and could use vetter renovations but it was peaceful beside our loud room door in room 320. The rooms could use dusting especially by the ac and windows. Plenty of cobwebs. No elevator only stairs. No pool either which isnt a big deal i just needed rest. I do plan on coming again just rather not deal with the rude woman who doesnt even speak for some reason she only spoke to my Caucasian husband hence i am not white.... kinda makes you wonder.
Kind staff but felt dirty
The hotel was rather cheap so I wasn't expecting the world however the lobby and hallways have a strong smell of mildew and mold, our room kinda had the smell as well but with the ac on it kind of masked it. The room was pretty clean (besides a stain on one of the bedside lamp shades) but the bathroom felt a little bit dirty. The corners in the bathroom looked like they needed attention as well as the shower being very stained. The staff was great and very kind, breakfast was good as well, if it wasn't for the smell or the bathroom it would have been 4 stars across the board.
Ants… everywhere
There were ants everywhere. I didn’t realize it until our first night there was over, but there was ants everywhere in the room. The service desk also was not great at providing care. I do not recommend this to anyone.
I liked the people at the desk. Everyone was pleasant. I would have liked the trash to be taken out on the days we were there. A little slow on providing towels. Overall it was a nice stay. Jan, at the desk was especially efficient and helpful.
Gets the job done for the night.
Hotel was okay overall. A little outdated, and it seems like they tried to update by spraying painting on the walls and doors. Potential mold spots above the shower, and stains all over the bench in the room.