酒店回复: Thank you! We are sorry that the space was not adequate, we also have oceanfront king suites available next time you come.
5.0分
家庭亲子
原文
翻译提供方：Google
我推荐它作为家庭度假胜地，非常安静和安全。
酒店回复: Thank you for taking the time to leave this review!
1.0分
其他
原文
翻译提供方：Google
非常糟糕，一点也不好。
酒店回复: We are sorry your stay did not meet expectations!
5.0分
家庭亲子
原文
翻译提供方：Google
我强烈推荐
酒店回复: Thank you for taking the time to leave this review!
5.0分
家庭亲子
原文
翻译提供方：Google
出色地
酒店回复: Thank you for taking the time to leave this review!
5.0分
其他
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Great view
Two night stay . Advertised paddle boards and kayaks but although front desk employee was nice she didn’t get up or go out of her way to offer much additional info on anything. Never saw the kayaks or paddle boards and wasn’t an actual beach right there so no clue where you go to do that. Heard another customer say they were told one kayak was broke? Also had to put key in the wall to power certain thinks which is fine and we figured it out but would’ve taken less time if she explained that. She was very nice at checking though.
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酒店回复: Thank you for this review! We will communicate the importance of passing on all info to guests at check in to perfect the process for our future guests.Thank you!
1.0分
情侣出游
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I stayed at this hotel from August 30 – September 1 and was extremely disappointed. The hotel was overbooked, forcing me to park in front of the entrance instead of the advertised boat trailer parking. On Saturday, two guest groups nearly got into a fight over marina slips, creating an unsafe environment. Staff allowed jet skis to continue using the marina past the posted 8:00 p.m. closing time, causing loud disturbances.
On Sunday, I could not launch my boat due to jet skis blocking the ramp, and staff were unhelpful — one even said, “Yeah sure, I don’t care — I need coffee” when asked about parking.
The room was also in poor condition: water damage along the baseboards, rust on shower tiles, and cracks with water damage on the ceiling above the bed. I checked out early around 2:00 p.m. because I could not tolerate the stay any longer.
Overall, this was a very unsafe and poorly managed hotel. I cannot recommend it
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酒店回复: Thank you for sharing your recent experience with us. I want to begin by sincerely apologizing for the numerous frustrations and unacceptable conditions you encountered during your stay.We are deeply concerned by your report of an unsafe environment around the marina and the altercation between guests. Maintaining a safe, respectful atmosphere for all visitors is a priority, and it's clear that we failed to uphold that standard during your stay.The issues you described with boat trailer parking, the extended jet ski activity after hours, and the lack of support from staff — especially the unprofessional response you received — are unacceptable. We take these concerns seriously, and your feedback has been shared with our management and front desk teams so that corrective action can be taken immediately.Additionally, we are very sorry for the condition of your room. Water damage, rust, and ceiling cracks are not what any guest should experience, and we’re addressing this with our maintenance and housekeeping departments as a matter of urgency.We completely understand your decision to check out early and your disappointment with your visit. While we cannot undo your experience, we are committed to learning from it and taking the necessary steps to improve both our service and our facilities.Thank you again for bringing these concerns to our attention. We hope you’ll consider giving us the opportunity to provide a better experience in the future.
3.0分
朋友出游
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Overall the property was nice, but other than that it was bad. there was no shade at the pool, looked like the umbrellas that were in the stands had been removed, we never had coffee in the room after being told they were working on it for days. There was no staff on site or by phone between 8:00 pm and 8:00am We saw a guest literally have to break into his room and another group get into a fight that kept many of us up. People were in the pool and playing loud music till very late at night even though it was closed at 8:00 pm and the staff would only clean rooms by request.
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酒店回复: Thank you for taking the time to share your experience with us. While we’re glad to hear that you enjoyed the property overall, we’re truly sorry to learn that several aspects of your stay did not meet expectations.We sincerely apologize for the inconvenience regarding the lack of shade at the pool, the delay in coffee supplies, and the unavailability of staff during overnight hours. Your feedback about noise disturbances and security concerns is especially important, and we take these matters very seriously. Ensuring the safety, comfort, and rest of our guests is a top priority, and we’re currently reviewing our procedures to address these issues more effectively.We also understand that room cleaning by request may not have been clearly communicated, and we’ll work on making that policy clearer moving forward.
2.0分
家庭亲子
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The room was not cleaned properly. The bed was right next to the front door and in front of the air conditioning vent that was so loud it was impossible to sleep. They charged me a $97 “convenience” fee on top of what I paid ******* for the stay also . The property is ill kept. We won’t be back
酒店回复: Thank you for taking the time to leave this review!
没！有！热！水！我后来才看到以前的评论，他们也遇到了一模一样的问题！这意味着这种情况已经持续好几天了！（3号楼）酒店竟然不把这些房间从预订网站上撤下来，太欺骗人了！他们还在卖大床房，简直是丧心病狂。
**这简直是违约——连最基本的设施都没有**
他们只愿意给50美元的折扣让我留下！我是在Trip网站订的，下午6点根本来不及取消退款再订别的酒店！所以完全没得选，只能硬着头皮住下来。
更糟糕的是，床也很差，弹簧吱吱作响！隔音效果更是形同虚设（这点以前的评论里也有提到）。
房子里有很多适合家庭的活动，而且也很安静。我不喜欢房间太小，几乎走不动路。
我推荐它作为家庭度假胜地，非常安静和安全。
非常糟糕，一点也不好。
我强烈推荐
出色地
Great view
Two night stay . Advertised paddle boards and kayaks but although front desk employee was nice she didn’t get up or go out of her way to offer much additional info on anything. Never saw the kayaks or paddle boards and wasn’t an actual beach right there so no clue where you go to do that. Heard another customer say they were told one kayak was broke? Also had to put key in the wall to power certain thinks which is fine and we figured it out but would’ve taken less time if she explained that. She was very nice at checking though.
I stayed at this hotel from August 30 – September 1 and was extremely disappointed. The hotel was overbooked, forcing me to park in front of the entrance instead of the advertised boat trailer parking. On Saturday, two guest groups nearly got into a fight over marina slips, creating an unsafe environment. Staff allowed jet skis to continue using the marina past the posted 8:00 p.m. closing time, causing loud disturbances.
On Sunday, I could not launch my boat due to jet skis blocking the ramp, and staff were unhelpful — one even said, “Yeah sure, I don’t care — I need coffee” when asked about parking.
The room was also in poor condition: water damage along the baseboards, rust on shower tiles, and cracks with water damage on the ceiling above the bed. I checked out early around 2:00 p.m. because I could not tolerate the stay any longer.
Overall, this was a very unsafe and poorly managed hotel. I cannot recommend it
Overall the property was nice, but other than that it was bad. there was no shade at the pool, looked like the umbrellas that were in the stands had been removed, we never had coffee in the room after being told they were working on it for days. There was no staff on site or by phone between 8:00 pm and 8:00am We saw a guest literally have to break into his room and another group get into a fight that kept many of us up. People were in the pool and playing loud music till very late at night even though it was closed at 8:00 pm and the staff would only clean rooms by request.
The room was not cleaned properly. The bed was right next to the front door and in front of the air conditioning vent that was so loud it was impossible to sleep. They charged me a $97 “convenience” fee on top of what I paid ******* for the stay also . The property is ill kept. We won’t be back