酒店回复: I apologize for you poor experience and services that you received on your last visit. You are correct upon noticing that we currently undergoing renovations both inside and out, so that we are better able to accommodate our guest in the near future. Should you return to this area, we would love another opportunity to give you the experience that our valued guest deserve.
Room was full of dust. Smelled. Hadn’t been painted in a very long time. Staff did not smile or welcome us. Felt like we were bothering them.
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酒店回复: Dear Guest,Thank you for sharing your feedback. We regret the inconvenience caused by the room condition and service experience. Your comments about cleanliness, maintenance, and staff hospitality have been shared with the respective teams for improvement. We appreciate your input and will work to ensure a more pleasant stay for future guests. We hope to welcome you again soon.Sincerely, Hotel Manager
5.0分
商务出差
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The bed was comfortable. The hotel was quiet. The shower head had good pressure. We had parking near the door. Staff responded quickly to requests. We did not have the breakfast.
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酒店回复: Dear Guest,Thank you for your thoughtful feedback. We are glad you enjoyed the comfortable bed, quiet environment, and convenient parking. It is great to hear our staff responded quickly to your requests and that the shower pressure met expectations. We look forward to welcoming you back again soon.Sincerely, Hotel Manager
1.0分
其他
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Couldn’t get anyone to open the door to check in, wouldn’t answer the phone, outside was trashy, stink bugs in the room, in the lights, outlets were broken, wouldn’t work, kid was riding electric scooter in and out of the lobby, landscaping was horrible and it just looked ran down.
Will never stay here again, nor would I ever recommend this place.
Health inspectors need to be aware of this place ASAP!!!😡
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酒店回复: Dear Guest,We regret the inconvenience caused and appreciate you sharing these concerns. Your comments regarding maintenance, cleanliness, and overall condition have been noted and shared with our management team for immediate review. Our property undergoes regular inspections, and we will ensure corrective actions are taken to maintain proper standards. We hope you'll consider giving us another opportunity to give you a much-improved stay. Sincerely, Hotel Manager
2.0分
其他
My first impression pulling into the parking lot was "this is a dump". Room was clean, but dated. This is the worst Days Inn I've ever stayed at.
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酒店回复: Dear Thomas,Thank you for your feedback. We are glad to hear that the room was clean, and we appreciate your comments regarding the property's condition. Your observations will be shared with our team as we continue focusing on improvements to provide a better experience for our guests. We hope to welcome you again soon.Sincerely, Hotel Manager
1.0分
情侣出游
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I had reserved the room and paid for it days in advance. When we went to check in, I was told my room had been canceled because the hotel was overbooked. I said I had already paid for the room, had received no notice of cancellation and we had driven a long way to get there. All of a sudden a room opened up because he had a cancellation. Got general scammy vibes from the person checking me in. This property was not up to Days Inn by Wyndham standards. It was dirty, had a lot of people conglomerated around that were very sketchy looking and just felt unsafe. Would never stay here again.
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酒店回复: Dear Nancy,Thank you for sharing your feedback. We are sorry for the confusion during check-in and for the impression it left. What you described does not reflect the standards we aim to maintain. Cleanliness and guest security are very important to us, and your comments will be shared with management for immediate attention. We look forward to welcoming you again soon.Sincerely, Hotel Manager
1.0分
其他
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Not enough parking for hotel guest, room was not clean, staff was not stocked for the amount of people on reservations and when we requested staff was rude. Room was never cleaned and when I went to the office to request clean towels lady was rude. When she brought the towels she was more worried about looking into the room instead of handing the items to me. The following morning we stopped in to see what was in the lobby for breakfast and had the ice bucket with us. She proceeded to try to take the bucket as if we were taking it when we only came down for breakfast and to grab ice on the way back up. Not friendly at all.
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酒店回复: Dear Guest,Thank you for sharing your experience. We sincerely regret the lack of parking, room cleanliness issues, and the way your requests were handled by the staff. Guest comfort and respectful service are top priorities, and your comments have been shared with our team for immediate review and improvement. We appreciate you bringing these concerns to our attention. We look forward to welcoming you again soon.Sincerely, Hotel Manager
1.0分
其他
They refused to honor my reservation which I had made for and paid in full three days before.
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酒店回复: Dear Paul,We are sorry to hear that your reservation was not honoured despite being prepaid. This is not the experience we want for our guests. Your concerns will be reviewed with our front desk and management teams to ensure better handling of reservations moving forward. We hope to welcome you again soon.Sincerely, Hotel Manager
在格林维尔的糟糕经历
破旧不堪，床上用品和房间
很脏，地板上有尿渍，厕所没有打扫。床单上沾满了污渍，整个地方都散发着臭味。除了每天早上留下的冲淡咖啡和几个用玻璃纸包裹的松饼外，没有早餐。似乎他们正在对大楼的某个部分进行施工，总有奇怪的人在四处闲逛。我们觉得不安全，于是在旅行的剩余时间搬到了另一家酒店
我见过的最肮脏、最肮脏的酒店。我们走进房间，立即闻到了霉味。破旧和不干净是轻描淡写的。可怕是轻描淡写的说法。里面和外面都是可怕和不安全的地方。人们生活
那里基本上都是在招揽各种各样的东西。不敢相信这个地方甚至被列出来。十分钟后我们就离开了，并不关心退款或任何事情。
我们没有住在田纳西州格林维尔的戴斯酒店，房间不干净，气味难闻，还有人在大楼后面做事。我们害怕住在那里，所以我们去了另一家酒店，那个地方很恶心，我不会推荐给任何人，绝对需要清理。
Room was full of dust. Smelled. Hadn’t been painted in a very long time. Staff did not smile or welcome us. Felt like we were bothering them.
The bed was comfortable. The hotel was quiet. The shower head had good pressure. We had parking near the door. Staff responded quickly to requests. We did not have the breakfast.
Couldn’t get anyone to open the door to check in, wouldn’t answer the phone, outside was trashy, stink bugs in the room, in the lights, outlets were broken, wouldn’t work, kid was riding electric scooter in and out of the lobby, landscaping was horrible and it just looked ran down.
Will never stay here again, nor would I ever recommend this place.
Health inspectors need to be aware of this place ASAP!!!😡
My first impression pulling into the parking lot was "this is a dump". Room was clean, but dated. This is the worst Days Inn I've ever stayed at.
I had reserved the room and paid for it days in advance. When we went to check in, I was told my room had been canceled because the hotel was overbooked. I said I had already paid for the room, had received no notice of cancellation and we had driven a long way to get there. All of a sudden a room opened up because he had a cancellation. Got general scammy vibes from the person checking me in. This property was not up to Days Inn by Wyndham standards. It was dirty, had a lot of people conglomerated around that were very sketchy looking and just felt unsafe. Would never stay here again.
Not enough parking for hotel guest, room was not clean, staff was not stocked for the amount of people on reservations and when we requested staff was rude. Room was never cleaned and when I went to the office to request clean towels lady was rude. When she brought the towels she was more worried about looking into the room instead of handing the items to me. The following morning we stopped in to see what was in the lobby for breakfast and had the ice bucket with us. She proceeded to try to take the bucket as if we were taking it when we only came down for breakfast and to grab ice on the way back up. Not friendly at all.
They refused to honor my reservation which I had made for and paid in full three days before.