Felt like there was no staff around. Transactions with phone. No personal touch. Breakfast personal were attentive and helpful
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酒店回复: Hello Randi,Thank you for sharing your feedback. We appreciate your observations regarding staff presence and the use of technology in transactions. It's great to hear that the breakfast team made a positive impression with their attentiveness. Your insights are valuable for us as we continue to enhance our guest experience and foster personal connections throughout the hotel. We hope to welcome you back in the future for a more enjoyable stay.
5.0分
情侣出游
Room was nice and clean. There was some repair work being done on our floor, so their upkeep is on track!
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酒店回复: Hello Sandra,Thank you for your feedback! We're glad to hear you found your room to be nice and clean. Our maintenance team works diligently to ensure our facilities are well-kept, and we appreciate your understanding during the repair work. Your insights are valuable to us as we continue to improve our guest experience. We hope to welcome you back in the future for a more seamless stay.
5.0分
商务出差
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The room was very clean and smelled amazing! The hallway needed vacuuming and smelled a little funky. The lobby was clean and smelled fresh. The breakfast was very good. The bedding was soft and very comfortable.
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酒店回复: Hello BRITTANY,Thank you for sharing your feedback with us. We’re delighted to hear that you enjoyed the cleanliness of your room and the quality of the breakfast, as well as the comfort of the bedding. Your comments about the hallway have been noted and will be shared with our team for future improvements. We hope to welcome you back for another pleasant stay soon!
2.0分
情侣出游
Very expensive and pool was out of order, the reason we picked this hotel. Would have been nice to know before booking.
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酒店回复: Hello Deborah,Thank you for sharing your feedback. We understand that the pool was an important aspect of your stay, and we're sorry to hear it was out of order. We appreciate your comments regarding pricing and communication, as this helps us improve the experience for future guests. Your insights are valuable to us, and we hope to have another opportunity to serve you better in the future.
4.0分
情侣出游
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For $300+ it was very basic. There wasn’t even a couch or comfy chair to sit in. We ran out of toilet paper, called to ask for more and were told to come down and get it. Thought for $300 they could provide ample or bring it up to our room. Not super impressed.
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酒店回复: Hello Erin,Thank you for sharing your feedback. We strive to create a comfortable experience for all our guests, and we appreciate your input regarding the amenities in your room. Your comments about the toilet paper service have been noted, as we continuously work to improve our guest experience. We value your perspective and hope to better meet your expectations on future visits.
2.0分
家庭亲子
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We were very upset the pool and hot tub were closed. That’s why we booked this hotel. That was very disappointing! A pillow was very yellow. Everything was good!
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酒店回复: Hello Holly, Thank you for sharing your feedback. We understand the disappointment regarding the pool and hot tub closure, and we appreciate your understanding of the situation. It's great to hear that you enjoyed other aspects of your stay. Your comments regarding the pillow will be noted, as we strive for the highest standards in room cleanliness. We hope to have the opportunity to welcome you back in the future for a more satisfying experience.
3.0分
朋友出游
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At check in nothing was shared about the breakfast time, the internet password, nor where was the TV guide.
Three of us were in the room. There was only 3 wash clothes.
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酒店回复: Hello MARY K, Thank you for your feedback regarding your recent stay. We appreciate you highlighting these areas of improvement, as our goal is to ensure guests have all necessary information for a comfortable experience. We regularly review our check-in process and room amenities, and your insights will be taken into consideration for future enhancements. We hope to welcome you back for a more seamless experience.
1.0分
情侣出游
Messed up my travel dates . Was not there. ******* system changed my dates 3 weeks early. Shame on *******
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酒店回复: Hello Lyndon,Thank you for sharing your feedback. We understand that travel plans can sometimes be complicated, and it's unfortunate that there was a misunderstanding with your booking. We recommend reaching out to ******* directly for assistance with any discrepancies in your reservation. Your insights are important to us, and we appreciate you bringing this to our attention. We hope to welcome you in the future under better circumstances.
2.0分
家庭亲子
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The guests next to us and above were unbearably loud and someone was running in the hallways. Amazing how rude people can be. The hallway carpet and walls were gross. Room had some kind of smell I couldn’t identify. the Saturday night charge was ridiculously priced. But, hotel know they can get way with it when most other hotels were booked.
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酒店回复: Hello Ann, Thank you for sharing your feedback. We understand how disruptive noise can be and the importance of a clean and pleasant environment. Your comments regarding the hallway and room conditions are noted and will be addressed. Additionally, we appreciate your feedback on pricing, which is always taken into consideration as we aim to provide value in a competitive market. Your insights are valuable in helping us improve the guest experience in the future.
就所提供的服务而言，价格过高。我们住了4晚，房间从未打扫，毛巾也从未更换，卫生纸和洗浴用品没有补充，垃圾也没收走。房间正对着酒店后面的垃圾箱。早餐还行，但没什么特别的。
不会再住那里了。
Felt like there was no staff around. Transactions with phone. No personal touch. Breakfast personal were attentive and helpful
Room was nice and clean. There was some repair work being done on our floor, so their upkeep is on track!
The room was very clean and smelled amazing! The hallway needed vacuuming and smelled a little funky. The lobby was clean and smelled fresh. The breakfast was very good. The bedding was soft and very comfortable.
Very expensive and pool was out of order, the reason we picked this hotel. Would have been nice to know before booking.
For $300+ it was very basic. There wasn’t even a couch or comfy chair to sit in. We ran out of toilet paper, called to ask for more and were told to come down and get it. Thought for $300 they could provide ample or bring it up to our room. Not super impressed.
We were very upset the pool and hot tub were closed. That’s why we booked this hotel. That was very disappointing! A pillow was very yellow. Everything was good!
At check in nothing was shared about the breakfast time, the internet password, nor where was the TV guide.
Three of us were in the room. There was only 3 wash clothes.
Messed up my travel dates . Was not there. ******* system changed my dates 3 weeks early. Shame on *******
The guests next to us and above were unbearably loud and someone was running in the hallways. Amazing how rude people can be. The hallway carpet and walls were gross. Room had some kind of smell I couldn’t identify. the Saturday night charge was ridiculously priced. But, hotel know they can get way with it when most other hotels were booked.