酒店回复: Tina, thank you for sharing your thoughts about your visit. The comments regarding room availability and the state of common areas are appreciated, and your input is important. Your experience is valued, and feedback like yours helps to inform future improvements.
4.0分
其他
Comfortable, relaxing, nourishing breakfast. Staff helpful and considerate to my questions. Will entertain returning if back in this area. Thank you.
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酒店回复: Thank you for sharing your thoughtful feedback. We’re glad you found your visit comfortable and appreciated our nourishing breakfast and helpful team members. It’s great to hear you’d consider staying with us again if you’re back in the area.
3.0分
其他
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The staff was very nice.
The breakfast buffet was very nice.
The room was only ok. The bed was a bit uncomfortable, too firm. The pillows were flat and uncomfortable. I personally don't like feather pillows. And the sheets were too small for the bed. They should have been deep pocket sheets but were not. Every time my husband or I rolled over the fitted bottom sheet popped off. That should not happen at this price point. And the shower door wanted to rool open as if it was not level.. We won't be going back.
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酒店回复: Greetings,Thank you for taking the time to share your thoughts. It brings us joy to know that our team's service and breakfast offer were satisfactory.However, we understand that your comfort wasn't optimal due to the bed and pillow situation in your room, and we regret any inconvenience caused by the shower door. Your observations are valuable, and these specific details have been passed along to our team to help enhance our accommodations.We appreciate your feedback and would be grateful for another opportunity to better meet your expectations in the future.
1.0分
其他
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Very noisy..adjoining room with access had people whose conversation was as though they were in our room
Shower was at best lukewarm...and it took 7 different remote controls and 2 different people to make a remote work.
There was never an offer to change rooms when i informed the front desk about the tv and the adjoining room noise
I
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酒店回复: Dear John,Thank you for bringing these concerns to our attention. We sincerely apologize that your experience did not meet your expectations in regards to the noise levels and the issue with the shower and TV remote. Please know that your feedback is incredibly important to us and has been shared with our team to address. We genuinely regret that there was no alternative solution offered during your stay. We are committed to improving our service and hope that you will give us another chance to demonstrate this in the future.Thank you again for your feedback.
3.0分
其他
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In the afternoon, the TV in the living room didn’t work and they came up and fixed it. This evening the TV in the bedroom doesn’t work and they came up and couldn’t fix it. The front desk then called me to say oh well maybe we can fix it tomorrow And I said I’m leaving tomorrow. So then they said we’ll give you points. I said I don’t want points. Well there’s nothing we can do. Needless to say, I am not happy and I will never ever stay at a Hyatt again.
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酒店回复: Thank you for sharing your experience. We’re sorry your stay didn’t go as expected and understand how frustrating it must have been to deal with those TV issues. Your comments have been shared with our management team so we can address how such situations are handled in the future. We appreciate you bringing this to our attention.
1.0分
商务出差
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Terrible, rude staff. No customer service or will to listen to reasoning. Manager hung up on me due to my family member filling out a credit card auth form because i didnt have the physical card on me and he refused to authorize it.
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酒店回复: Thank you for sharing your experience. We're sorry to hear your visit was disappointing and that you felt unsupported. Your feedback has been shared with our team so we can address areas where service may be improved. We appreciate you letting us know and hope we can provide a better experience in the future.
5.0分
家庭亲子
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they upgraded us at no extra cost with a full kitchen and sofa along with our king bed. Everything was clean. The people were pleasant and very accommodating. We definitely will come again!
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酒店回复: Janice, it’s wonderful to hear you had such a positive experience at Hyatt House Shelton. The team is delighted you appreciated the upgraded room and found everything to your liking. Your kind words about the colleagues are greatly appreciated. We look forward to welcoming you back in the future!
5.0分
其他
Climate in the room was very confortable and the parking was very well lit. Rooms were very clean. Loved the breakfast!!
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酒店回复: Lauren, we’re delighted you loved your experience at Hyatt House Shelton. The team is glad the accommodations, parking, and breakfast met your expectations. We hope to welcome you back soon!
这里停车位很充足。下次会考虑再住这家酒店。
房间太脏，窗户看不见外面
凯悦酒店，唉呀！
凯悦酒店正在施工，我到之前还没人入住。我下午4点到的，房间还没准备好。我等了半个小时才拿到房间。走廊需要吸尘，走廊里还有垃圾桶。
Comfortable, relaxing, nourishing breakfast. Staff helpful and considerate to my questions. Will entertain returning if back in this area. Thank you.
The staff was very nice.
The breakfast buffet was very nice.
The room was only ok. The bed was a bit uncomfortable, too firm. The pillows were flat and uncomfortable. I personally don't like feather pillows. And the sheets were too small for the bed. They should have been deep pocket sheets but were not. Every time my husband or I rolled over the fitted bottom sheet popped off. That should not happen at this price point. And the shower door wanted to rool open as if it was not level.. We won't be going back.
Very noisy..adjoining room with access had people whose conversation was as though they were in our room
Shower was at best lukewarm...and it took 7 different remote controls and 2 different people to make a remote work.
There was never an offer to change rooms when i informed the front desk about the tv and the adjoining room noise
I
In the afternoon, the TV in the living room didn’t work and they came up and fixed it. This evening the TV in the bedroom doesn’t work and they came up and couldn’t fix it. The front desk then called me to say oh well maybe we can fix it tomorrow And I said I’m leaving tomorrow. So then they said we’ll give you points. I said I don’t want points. Well there’s nothing we can do. Needless to say, I am not happy and I will never ever stay at a Hyatt again.
Terrible, rude staff. No customer service or will to listen to reasoning. Manager hung up on me due to my family member filling out a credit card auth form because i didnt have the physical card on me and he refused to authorize it.
they upgraded us at no extra cost with a full kitchen and sofa along with our king bed. Everything was clean. The people were pleasant and very accommodating. We definitely will come again!
Climate in the room was very confortable and the parking was very well lit. Rooms were very clean. Loved the breakfast!!