酒店回复: Dear Denis, Thank you for taking the time to share your feedback. We are sorry to hear about the unsettling experience you encountered during your stay. Your safety and comfort are our top priorities, and we deeply regret that this situation affected your stay. We sincerely apologize for the condition of your room and the disturbance that occurred. While unexpected incidents can arise, we understand that such events can be distressing, and we take your concerns very seriously. We appreciate your patience and will use your feedback to make necessary adjustments to prevent similar occurrences in the future. Once again, we regret that your experience did not meet our expectations, and we appreciate you bringing these concerns to our attention. Please return for a better experience the next time you're in the area.Sincerely,Hotel Management

酒店回复: Dear Guest,We’re sorry to learn that your stay left you feeling so dissatisfied. Every guest deserves to be treated with courtesy and respect, and it’s disappointing to know that you felt otherwise. Your comments regarding the interaction at the front desk are being taken seriously and will be reviewed with our team to ensure better communication and professionalism moving forward. We appreciate your feedback and regret that your experience did not reflect the level of service we aim to provide. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience.Sincerely,Hotel Management

酒店回复: Dear Amanda, We sincerely regret that extra pillows were not provided during your stay. Guest comfort is important to us, and we understand how frustrating it can be when essential amenities aren’t available. Your feedback is invaluable, and we will review this to ensure a smoother experience for future guests. We appreciate you choosing to stay with us and hope to provide a much-improved visit in the future.Sincerely,Hotel Management

酒店回复: Dear Yilian, Thank you for sharing your experience at Extended Stay America. We are delighted to hear that you found our staff very nice and enjoyed the quiet atmosphere during your stay. Providing a welcoming, comfortable, and peaceful environment for our guests is our top priority, and your kind words affirm the efforts of our team. We will be sure to share your feedback with our staff as encouragement to continue delivering excellent service. We truly appreciate you choosing to stay with us and hope to have the pleasure of welcoming you back soon. Sincerely,Hotel Management

酒店回复: Dear Edeltraud, Thank you for sharing your feedback with us. We are truly sorry to learn that your stay did not meet expectations and that you felt disappointed by your experience. Providing a clean, comfortable, and welcoming environment is our top priority, and it is disheartening to hear we fell short. Please know that your concerns are taken seriously and have been shared with our team for immediate improvement. We value your input as it helps us enhance our services for all guests. We hope you will give us another chance to serve you again.Sincerely,Hotel Management

酒店回复: Dear Emilia, Thank you for sharing your feedback. We understand from your comment that your stay may not have been exceptional. Our team is continuously working to enhance the comfort and quality of our services, and your input is valuable in helping us achieve that goal. We truly appreciate you choosing our hotel and taking the time to let us know about your stay. We hope to restore your confidence in us in the future.Sincerely,Hotel Management

酒店回复: Dear Nicole, Thank you for sharing your wonderful feedback. We are thrilled to hear that you enjoyed your clean and comfortable room and that Kyle made you feel so welcomed, going above and beyond to provide coffee and a toaster for your convenience. We’re glad that the parking resurfacing did not impact your stay and that our location offered easy access to nearby shops and restaurants. Your kind words are a great encouragement to our team to continue delivering excellent service. We truly appreciate your recognition and look forward to welcoming you again at Extended Stay America. Sincerely, Hotel Management

酒店回复: Dear Michelle, We sincerely apologize for the issues you encountered during your stay, including the cleanliness of your room, unpleasant odors in the hallways, and disturbances from other guests. Your comments are taken very seriously, and we are reviewing these concerns with our team to improve the overall guest experience and maintain a safe, clean environment for all. We truly regret that your stay did not meet your expectations and hope to restore your confidence in us in the future. Sincerely,Hotel Management