酒店回复: Hello Francisco, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

酒店回复: Hello Marika, We regret to hear about your experience and appreciate your feedback. We always strive to provide a comfortable stay for all our guests. Your comments will be shared with the appropriate teams for further review. Thank you for bringing this to our attention.

酒店回复: Hello Sebastien,We appreciate your kind words about our staff. We regret to hear about the issue you experienced with the water temperature in the shower. Your feedback is valuable and will be shared with the appropriate team for review and improvement. Thank you for bringing this to our attention.

酒店回复: Hello Pablo,We appreciate your feedback on our club selection, and we will take this into consideration for future improvements. Your comments help us enhance our guest experience. Thank you for bringing this to our attention.

酒店回复: Hello Martha, Agradecemos tu retroalimentación y nos alegra saber que cumplimos con lo descrito en la App. Tu opinión es valiosa para nosotros y ayuda a mantener nuestras promesas con los huéspedes. Esperamos que tu experiencia haya sido satisfactoria en otros aspectos durante tu estancia. Te esperamos en tu próxima visita para seguir brindándote el servicio que mereces.

酒店回复: Hello Arnette,Thank you for sharing your feedback regarding your recent stay. We take cleanliness very seriously and appreciate you bringing these issues to our attention. Your comments will be forwarded to the appropriate team to ensure we maintain our standards. We understand your disappointment, and we strive to improve for all future guests. Thank you for your insights and safe travels on your future journeys.

酒店回复: Hello Katrina, Thank you for sharing your experience with us. We take your feedback seriously and will ensure that your concerns regarding room amenities and safety protocols are addressed with the relevant departments. We understand your worries following such a distressing incident and prioritize guest safety above all. For any inquiries related to refunds or further discussions, please reach out to our management team directly. Your feedback is invaluable in making improvements for future guests.