酒店回复: Dear Isabelle,Thank you for taking the time to share your experience and for your rating. We appreciate your feedback about our breakfast offerings and understand your concerns.We're always looking for ways to enhance our amenities and services to better serve our guests from around the world. Your comments help us identify opportunities to improve and ensure we're meeting the diverse needs and expectations of all our visitors.We hope to have the opportunity to provide you with a better experience on your next visit and show you the quality service we're committed to delivering.Warm regards,Guest Experience Team
5.0分
商务出差
原文
翻译提供方：Google
出色地
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酒店回复: Dear Oscar,Thank you for the perfect rating! We're absolutely delighted that you had such a wonderful experience with us. It's fantastic to hear that everything met your expectations during your stay.We'd love to welcome you back on your next visit to Florence. Thank you for choosing Quality Inn & Suites Florence Civic Center!Warm regards,Guest Experience Team
4.0分
其他
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Breakfast at 6 AM? Haha!
I had to wake the front desk person up at 6:10 so they could start setting up the breakfast foods.(apparently that person also sets up the breakfast) She was in a corner sleeping in a chair. I wanted to eat and leave early but that didn't get to happen. It was a continental breakfast which had biscuits and gravy( which was cold). No waffle mix to make waffles. Coffee was weak.
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酒店回复: Dear Eugene,Thank you for your review and for choosing Quality Inn & Suites Florence Civic Center. We appreciate you sharing your experience with us, especially regarding your early morning needs.We're glad you were able to enjoy our continental breakfast offerings, and we understand timing is important when guests have early travel plans. Your feedback about the breakfast service helps us focus on consistency and quality across all hours of operation. We take guest comments seriously as we work to enhance every aspect of our service.We hope to have the opportunity to provide you with a better experience on your next visit and show you the level of service we're committed to delivering.Warm regards,Guest Experience Team
2.0分
其他
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Room and lobby did not smell good - a mix of bleach and mildew. It’s undergoing renovations which is a good thing but our room was in the construction zone when it should have been in the building not being worked on. It wasn’t full.
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酒店回复: Dear Karen,Thank you for taking the time to share your experience with us. We appreciate your feedback regarding your recent stay at Quality Inn & Suites Florence Civic Center.We understand your room wasn't in the area you expected, and we're grateful you've brought this to our attention. We're working hard to enhance our property to provide an even better experience for our guests, and your comments help us ensure we're maintaining comfort throughout this process.We hope to have the opportunity to provide you with a better experience on your next visit to Florence.Warm regards,Guest Experience Team
5.0分
商务出差
The staff makes this place my go to for overnight stays in Florence. The hotel is clean and freshly renovated. You can’t beat the price/value of this hotel.
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酒店回复: Dear William,Thank you so much for the fantastic review and perfect rating! We're thrilled to hear that our team has made such a positive impression on you. Our staff takes great pride in providing warm, attentive service, and it means the world to us that you've made us your go-to choice in Florence.We're so glad you've noticed our recent renovations and that you're enjoying the fresh, clean environment we work hard to maintain. Knowing that you feel we deliver excellent value makes us incredibly proud.We truly appreciate your loyalty and can't wait to welcome you back on your next visit to Florence!Warm regards,Guest Experience Team
1.0分
商务出差
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They were under construction and I asked to be moved to a quiet area because I work nights. The manager was very rude and the room that was given to me was one room away from where the work was happening. I was only staying for two nights and I was happy to get out. If I was staying longer i would look for another hotel. I will NEVER recommend or stay in that hotel again.
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酒店回复: Dear Valerie,Thank you for taking the time to share your experience with us. We sincerely appreciate your feedback and understand this wasn't the stay you expected.We recognize how important a peaceful environment is, especially for guests who work nights and need quality rest during the day. Your comments about our team's approach to guest service are valuable to us, as we're committed to treating every guest with respect and care.We take all guest feedback seriously as it helps us improve our service standards. Our goal is always to ensure every guest feels welcomed and comfortable throughout their stay.We hope to have the opportunity to regain your trust on your next visit and provide you with the exceptional experience you deserve.Warm regards,Guest Experience Team
4.0分
其他
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Adequate for what was needed. Comfortable bed. No frills bathroom. Good shower and good water temperature. Good temperature control. Below average breakfast options and coffee taste.
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酒店回复: Dear Francisco,Thank you for your great review and rating! We're so pleased to hear that our accommodations met your needs during your stay.We're delighted you found the bed comfortable and enjoyed the good shower with excellent water temperature - guest comfort is always our top priority. It's wonderful that the room's temperature control worked well for you too, ensuring a restful stay.Thank you for your feedback about our breakfast offerings as well. We appreciate all guest input as it helps us continue to enhance our amenities and services.We'd be happy to welcome you back on your next visit to Florence and look forward to hosting you again soon!Warm regards,Guest Experience Team
4.0分
其他
Stinky room
We were not told we were getting a smoking room at booking. It really smelled like nicotine. It also had burn marks on the tub and the sink.
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酒店回复: Dear Thomas,Thank you for taking the time to share your experience and for the great rating! We're pleased you chose to stay with us during your visit to Florence.We appreciate you bringing the room assignment to our attention. We understand this wasn't quite what you expected, and we take your feedback about room comfort seriously. Your comments help us ensure we're providing the best possible experience for all our guests, and we're committed to maintaining our high standards throughout the property.We hope to have the opportunity to welcome you back for an even better experience on your next visit to the Florence area. We'd love to show you the quality service and comfortable accommodations that our guests have come to expect from us.Warm regards,Guest Experience Team
2.0分
家庭亲子
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Breakfast was horrible. Worst I have ever seen. Limited selection. No bacon, sausage. No meat except for saus a ge gravy
No waffles. No french toast. Bathroom could have been cleaner.
Guy behind front desk was more interested in his phone and ear buds. Stay alway.
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酒店回复: Dear Kimberly,Thank you for taking the time to share your experience with us. We truly appreciate you bringing these concerns to our attention, as guest feedback is invaluable in helping us maintain our service standards.We understand your stay didn't meet the expectations you had for your visit, and we take your comments about our breakfast offerings, room comfort, and front desk service seriously. Your feedback helps us identify areas where we can focus our efforts to provide better experiences for our guests.We hope to have the opportunity to regain your trust on your next visit to Florence. We remain committed to providing our guests with exceptional experiences and would love the chance to show you the quality service that our guests have come to expect from us.Warm regards,Guest Experience Team
3.0分
家庭亲子
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The lady at my very later after midnight check in got me checked in while she was on the phone with her friend. Not rude but not great customer service. The morning lady when I checked out was great and the breakfast lady was nice and helpful. The room was clean but there were some sketchy looking people hanging outside their rooms which made me a bit nervous.
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酒店回复: Dear Marie-Anne,Thank you for taking the time to share your experience with us. We're delighted to hear that our morning front desk team and breakfast staff provided you with excellent service during your stay. It's wonderful to know that you found your room clean and comfortable.We appreciate your feedback about your late-night arrival experience. We understand that every interaction matters, especially during those important first moments of your stay. Our team takes great pride in providing focused, welcoming service to all our guests, and we're committed to ensuring every team member delivers the exceptional experience you deserve.We're also grateful for your comments about the property, as guest comfort and security are our top priorities. Your feedback helps us continue to enhance our guests' overall experience.We hope to have the opportunity to provide you with an even better experience on your next visit to Florence.Warm regards,Guest Experience Team
午饭没啥吃的
出色地
Breakfast at 6 AM? Haha!
I had to wake the front desk person up at 6:10 so they could start setting up the breakfast foods.(apparently that person also sets up the breakfast) She was in a corner sleeping in a chair. I wanted to eat and leave early but that didn't get to happen. It was a continental breakfast which had biscuits and gravy( which was cold). No waffle mix to make waffles. Coffee was weak.
Room and lobby did not smell good - a mix of bleach and mildew. It’s undergoing renovations which is a good thing but our room was in the construction zone when it should have been in the building not being worked on. It wasn’t full.
The staff makes this place my go to for overnight stays in Florence. The hotel is clean and freshly renovated. You can’t beat the price/value of this hotel.
They were under construction and I asked to be moved to a quiet area because I work nights. The manager was very rude and the room that was given to me was one room away from where the work was happening. I was only staying for two nights and I was happy to get out. If I was staying longer i would look for another hotel. I will NEVER recommend or stay in that hotel again.
Adequate for what was needed. Comfortable bed. No frills bathroom. Good shower and good water temperature. Good temperature control. Below average breakfast options and coffee taste.
Stinky room
We were not told we were getting a smoking room at booking. It really smelled like nicotine. It also had burn marks on the tub and the sink.
Breakfast was horrible. Worst I have ever seen. Limited selection. No bacon, sausage. No meat except for saus a ge gravy
No waffles. No french toast. Bathroom could have been cleaner.
Guy behind front desk was more interested in his phone and ear buds. Stay alway.
The lady at my very later after midnight check in got me checked in while she was on the phone with her friend. Not rude but not great customer service. The morning lady when I checked out was great and the breakfast lady was nice and helpful. The room was clean but there were some sketchy looking people hanging outside their rooms which made me a bit nervous.