酒店回复: Dear Holli,Thank you for bringing these concerns to our attention. We are truly sorry to hear about the negative experience you had during your stay. What you described is far from the standard we aim to provide, and we sincerely apologize for the unacceptable conditions and poor service you encountered. We are especially alarmed by your comments regarding the breakfast quality and the presence of mold in the juice dispenser. This is a serious health and safety concern, and we are investigating it immediately with our food service team to ensure it is fully addressed. Sincerely,Management Team
酒店回复: Dear Mireille,Thank you for sharing your feedback with us. We're glad to hear you found the bedding comfortable — we know how important a good night's rest is while traveling. We do apologize for the limited breakfast options and the shortage of hygiene products during your stay. Your comments are valuable, and we’ll be reviewing these areas with our team to ensure better attention to detail and guest satisfaction going forward.Best Regards,Management Team
5.0分
家庭亲子
原文
翻译提供方：Google
位置非常好的汽车旅馆。房間乾淨、实用。友好的接待人员。早上的小型自助早餐很不错。
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酒店回复: Hello Daniela,Vielen Dank für Ihr positives Feedback über unser Motel und das Frühstücksbuffet. Es freut uns, dass Sie die Sauberkeit der Zimmer sowie die Freundlichkeit unseres Empfangspersonals geschätzt haben. Ihre Eindrücke sind für uns sehr wertvoll und motivieren unser Team, weiterhin einen angenehmen Aufenthalt zu gewährleisten. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen.
1.0分
其他
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The stay was the worst I've experienced in Nashville.
Other than the fact that the indoor pool is not in order, there was no cable or wifi, and the clerk laughed at me when I asked about it... The truly troublesome part was someone walking into our room in the middle of the night while myself and children were asleep. I jumped up to find out who and what it was about and they were gone. When I said "hello?" when they first opened the door, it appeared to be the same clerk but he ran off before I could make contact. We left as soon as my children woke, and the next morning's clerk didn't have an explanation to provide about the invasion of privacy. They also denied my request for a refund. I just want people to know the potential for strange things to happen at this place.
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酒店回复: Hello Katelyn,Thank you for sharing your feedback regarding your recent stay. We take guest security and comfort very seriously, and your experience is important to us. We understand the concerns you've raised and will be sure to share your comments with the appropriate teams for their review. Your insights help us improve and ensure a better experience for future guests. Thank you for bringing this to our attention.
1.0分
其他
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The first room was a smoking room even though I booked a nonsmoking room and the property is listed as a nonsmoking hotel on this App. The second room was disgusting, dirty, holes in the bedspread, rusty fridge, broken cabinets in the kitchenette and the worst food smell I’ve ever smelt, the hvac unit made this extremely loud noise every 60 seconds. Ken the hotel attendant was so apologetic and gave us a full refund for our stay. The bad part was it was almost midnight because our plane was delayed and we had an extremely hard time finding another hotel. I would not recommend this motel to anyone, even with the low price per night.
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酒店回复: Hello Lindi,Thank you for your feedback. We understand that your experience did not meet your expectations, and we regret that you faced challenges during your stay with us. While we strive to maintain a high standard for our accommodations, we appreciate your input, as it helps us improve our services. Your comments regarding the room conditions and noise issues will be shared with management to ensure we address these matters effectively in the future. Your experience is important to us…
1.0分
家庭亲子
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We were given a room 215 that smelled, had no working rv or outlets. Ir was given to another man 1 hr before us and he asked to move too. I met the guy in the breakfast area, which also ******. Muffins and white toast???? No peanut butter or yogurt. Everyone in there complaines. I definitely should get a refund.
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酒店回复: Hello chad,Thank you for sharing your feedback with us. We regret to hear that your experience did not meet your expectations regarding the room condition and breakfast offerings. We take guest feedback seriously and will ensure it is noted for future improvements. We hope you'll consider visiting us again to experience the enhancements we strive to make. Please feel free to reach out to management directly for any further concerns.
2.0分
其他
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They have an indoor pool, which was the whole reason I booked the hotel and we get there and it's closed for the season. If I had known that I definitely would have booked elsewhere. Then the free breakfast was nothing more than waffles, cereal, and toast. Orange juice machine wasn't working.
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酒店回复: Hello Jamie,Thank you for sharing your feedback regarding your recent stay. We're glad that you chose our hotel, but we regret to hear that the pool was closed during your visit and that the breakfast options did not meet your expectations. Seasonal changes for amenities are communicated in advance when possible, and we apologize for any confusion caused. Your comments are valuable, and we will ensure they are shared with the appropriate teams for future improvements. We hope you will consider staying with us again in the future.
3.0分
家庭亲子
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Property was what you would expect for $69 a night. It was run down, tiny trash can, blood on the sheets. Had indoor pool but was closed due to it being connected to outdoor pool. Pool was very small and run down.
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酒店回复: Hello Crystal,Thank you for sharing your feedback regarding your recent stay. We continually work to maintain our facilities, and your comments about the cleanliness and condition of the property are noted. The status of the pool may vary seasonally, and we appreciate your understanding. Your insights are invaluable as we strive to enhance our guest experience moving forward.
价格还行，床也挺舒服的。但卫生状况需要改进，地板很脏，淋浴设备生锈了，整个卫生间都需要翻新一下。不过，我还是会再来住的。
早餐不太行。
房间里有霉味。
前台服务员很好很周到。
太糟糕了，入住时工作人员粗鲁无礼，不允许带洗衣服，泳池没开放，早餐苹果汁里有令人作呕的黑色霉菌。退房时工作人员还好一些。我对这次住宿体验感到震惊。
很好的床上用品。另一方面，早餐非常有限（只有 1 种果酱，减少为一个苹果或没有苹果）。卫生用品不更新（2人3晚1次洗发水太少了）
位置非常好的汽车旅馆。房間乾淨、实用。友好的接待人员。早上的小型自助早餐很不错。
The stay was the worst I've experienced in Nashville.
Other than the fact that the indoor pool is not in order, there was no cable or wifi, and the clerk laughed at me when I asked about it... The truly troublesome part was someone walking into our room in the middle of the night while myself and children were asleep. I jumped up to find out who and what it was about and they were gone. When I said "hello?" when they first opened the door, it appeared to be the same clerk but he ran off before I could make contact. We left as soon as my children woke, and the next morning's clerk didn't have an explanation to provide about the invasion of privacy. They also denied my request for a refund. I just want people to know the potential for strange things to happen at this place.
The first room was a smoking room even though I booked a nonsmoking room and the property is listed as a nonsmoking hotel on this App. The second room was disgusting, dirty, holes in the bedspread, rusty fridge, broken cabinets in the kitchenette and the worst food smell I’ve ever smelt, the hvac unit made this extremely loud noise every 60 seconds. Ken the hotel attendant was so apologetic and gave us a full refund for our stay. The bad part was it was almost midnight because our plane was delayed and we had an extremely hard time finding another hotel. I would not recommend this motel to anyone, even with the low price per night.
We were given a room 215 that smelled, had no working rv or outlets. Ir was given to another man 1 hr before us and he asked to move too. I met the guy in the breakfast area, which also ******. Muffins and white toast???? No peanut butter or yogurt. Everyone in there complaines. I definitely should get a refund.
They have an indoor pool, which was the whole reason I booked the hotel and we get there and it's closed for the season. If I had known that I definitely would have booked elsewhere. Then the free breakfast was nothing more than waffles, cereal, and toast. Orange juice machine wasn't working.
Property was what you would expect for $69 a night. It was run down, tiny trash can, blood on the sheets. Had indoor pool but was closed due to it being connected to outdoor pool. Pool was very small and run down.